Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,478 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use to but everything from Curry's.Now they're unhelpful,rude & overpriced.Just a matter of time till they go bust. If you want an unpleasant waste of time visit their new Malden warehouse.”

Helpful Report

Posted 6 years ago

“Bad experience avoid buying I ordered a fridge , Delivery not arrived on given dates , further three dates given no delivery made , Cancelled order”

Helpful Report

Posted 6 years ago

“I want to tell everyone how bad experience I have been with Currys. I ordered a fridge 2 months ago, then had over 1 month delay to get delivery update. today, we were waiting for delivery, no one turned up, no call from the Currys to tell what would happen. when we were back to track our order again, it was changed next Sunday for delivery by their own. It is ridiculously unacceptable.”

Helpful Report

Posted 6 years ago

“Brought a Panasonic blue ray player smart 3d . Looks like been sold second hand item full price wrong remote in box . remote is standard dvd replacment control had battery in all ready missmatch ones at that now got waist time going back to another town to take back”

Helpful Report

Posted 6 years ago

“I visited Currys to collect an item for my 90 year old grandmother which was already paid for and I had received the code via email in order to collect the parcel. The lady serving me informed me that I needed the last four digits of the payment card to get the parcel even though it was paid for in full and I had a code that was sent direct to my email. I informed her that my nanna was 90 and it was for her and she is very frail and can't read very well, hence the point I am collecting it from store and not having it delivered to her house as she struggles to move. She then asked a manager to help to see if there was anything that could be done without calling her as she is very old and it could endanger her trying to find her purse etc as she may fall. The manager who came to ''help' was named Dave and he was one of the managers on on duty at the Southport meols cop branch on the 26/04/19. His attitude from the beginning was appalling and very arrogant. When I explained the situation to him his attitude again very arrogant and said if i ring her she's very frail etc he just looked at me and said. Yeh.... And continued with his attitude. At this point I was very angry and said well I'll ring her if she falls it's your fault .he then got even more on his high horse and said well i don't think it is, and as my nanna answered proceeded to talk extremely loudly almost into my ear so much so I couldn't hear what my grandmother was saying, eventually he flounced off which to be honest I was very glad of as the lady serving me was very helpful. It's just such a shame that the company are promoting people like this who obviously just like the power and have clearly adapted an attitude to match. I would really appreciate if Currys at Southport could speak to their manager Dave about this incident and perhaps give him some more training in customer service as he clearly isn't very good at this aspect of his job.”

Helpful Report

Posted 6 years ago

“Shocking online service,Avoid at all cost Shocking online service,got up early on a bank holiday to make sure was back for delivery between 1-5...never showed.when phoned up apparently tried to deliver at 1.30....total rubbish at 1.25 had a delivery from amazon...no problem there...no card left....rearranged deliver for Tuesday 9-1 then when checked put it on another 1-5 so had to ring again.....never have these problem with richer sounds should have stuck with them might have took a few more days but at least there delivery drivers are honest and not complete and utter liars Update checked again still showing wrong delivery time and this despite a manager supposed to have sorted....total and utter shambles of a company”

Helpful Report

Posted 6 years ago

“we have used this company a few times there were ok when you were buying things but when you had to people out to fix things which is there responsible to the washing machine 1st time it was leaking and the drum was holding water in it had a plumber out from this company then 1 - 2 weeks later stated doing the same thing we had to wait a few more days to get a date for the plumber again which we could not wait that long we had to get a second handed washer”

Helpful Report

Posted 6 years ago

“CC 3952766/CC3958227 On the surface Curry's looks a promising place to get your goods with decent services and prices - unfortunately just lurking under the surface is a myriad of uneducated staff, managers who break promises easier than sweat, and a customer care department that is the polar opposite to it's title. They are now on their FOURTH attempt to deliver and install a fridge after I've spent over £800 with them a month ago and still don't have what I bought and paid for in March 2019! The service is abysmal, everyone is polite, but no one has actually helped me - I still don't have a fridge despite having taken up the issue again and again - they just want to give you a refund to get out their hair as they can't be bothered actually sorting the issues they have created through total incompetence across numerous departments - the whole story behind this would be comical if it weren't so close to home for me - I literally could not make this up! Their attitude is one of contempt, you have the cheek to complain? They have no compassion or remorse, if I had messed up the way they have on so many occasions I'd not only be embarrassed and apologetic, I'd be keep to resolve the issues, not treat the customer like they have more important things to be doing - like lunch! So far I've made at least half a dozen calls to customer services, wrote three emails to them/HO, dealt with 6 installation/delivery guys, had three failed installations and had to fight for an incorrectly processed refund which left me £30 out of pocket. I've come on to write this as they now want to arrange a fourth installation where once again I have to stay in all day waiting for a delivery which has so far went wrong the last three times due to incorrect advice from Curry's staff. Do yourself a favour and go somewhere else, even if it's a few £s more expensive you will save the difference in calls to their complaints department which is truly overworked.”

Helpful Report

Posted 6 years ago

“appalling service. Booked and paid for a weekend delivery. Waited in all day and then the driver calls at 6.08 pm after there customer services have closed to cancel the delivery. Not acceptable and the Worst customer experience I have had, especially after the driver started moaning about his hard day and being given too many drops to do.”

Helpful Report

Posted 6 years ago

“"One star" That's too much. Do not buy goods from currys on line and expect to get it delivered. Because it will not happen. Ordered a cooker. Paid extra for next day delivery. Did not show. Was on the phone to customer services. They promised that it would be delivered next day. But yet again,2 days of waiting no sign of any delivery. Back on to customer service. Now this is where it gets interesting.. They are putting on a special delivery of 11 items that were not delivered yesterday and delivery will be due today. Well surprise surprise, no delivery. This firm is totally incompetent and must be trained liars.. I am going to cancel the order and buy through AO. Never will I buy from Currys again, and if you have any sense stay well clear of this useless company.”

Helpful Report

Posted 6 years ago

“Won’t ever be using curry’s again! Ordered a tumble dryer, waited in 3 times for it not to be delivered then they tried to deliver 2! Sent over 9 emails and called 10 times to be told something different each time. Was offered a measly £30 compensation (not even 10%) but have phoned 5 times now to be told something different and still haven’t received any money back. Shocking customer service!”

Helpful Report

Posted 6 years ago

“DO NOT BUY A TV FROM THEM WARRANTY WORTHLESS. returned a £1000 TV with pixel drop out. Watchable but nevertheless a horizontal line not what one would expect from an 18 month old £1000 TV. Text from them saying accidental damage to blame when clearly common problem with TV. 3 months, yes three months and several phone calls later, TV returned saying fault was due to damage. To our dismay, about to rehang but front screen completely destroyed and top edge dented with multiple vertical lines. In effect they refused to repair and destroyed the TV in the process. Didnt even hide the fact as their outside packaging was damaged where the dent was. Shocking - DO NOT TRUST THEM WITH ANYTHING OF VALUE. Dr D”

Helpful Report

Posted 6 years ago

“Ordered an LG American Fridge Freezer online and paid additional £40 installation fee as I knew the doors would need to be removed from the fridge to fit through the kitchen door. Delivery arrived at designated time however the delivery drivers were not trained to remove fridge doors, so I refused delivery and they left with the fridge. Called customer service right away and said ‘oh should have been trained installers who delivered the fridge’, lots of apologies and redelivery was scheduled for the following Saturday. So round two of delivery came today and first of all they didn’t have a fridge freezer to deliver because they were just booked in for installation, and secondly it was the same delivery drivers!! The situation was so ridiculous I had to laugh. Customer service again very apologetic, but it means nothing when you have wasted two Saturdays in a row waiting for a delivery. Safe to say I asked for a refund, didn’t want to chance a third Saturday with the same delivery drivers turning up. Quite clear this company has major communication issues between departments, the delivery drivers today told me it was the second time today it has happened. Please don’t waste your time with Currys if you want a large appliance delivered”

Helpful Report

Posted 6 years ago

“I Have had 4 Laptops from Curry`s P.C. World in less than 2 years , 3 have been replaced and now the 4th one has had so many things done to it and still not working , had been told by the ON-LINE support time that because of everything that has been done to the laptop that I WOULD BE GIVEN A REPLACEMENT ,but after receiving an E-Mail today it looks /sounds like that is not going to happen , it has taken them 4DAYS TO CONTACT ME .if they send the old laptop back to me then i will refuse to Accept it as IT IS PURE RUBBISH,They will know who i am just by my E-MAIL .”

Helpful Report

Posted 6 years ago

“Night a Sony bravia TV. Picture is complete rubbish over the past couple of weeks it has developed really bad vertical banding. Rang you up and was told to talk to Sony. Sony kindly offered to come and have a look but made it clear that if they thought it was ok I would be charged for the visit. Do you really not appreciate what poor service this is! Just off to talk to consumer protection.”

Helpful Report

Posted 6 years ago

“Purchased a Logic washing machine which was faulted with a large piece of plastic in the waste pipe from manufacturing which prevented the drainage of the water. Rather than replacing it, Currys sent a repair operative from "cowboy plumbers" who wanted to cut off the pipe behind the plastic piece and then using tape and jubilee clip to attach it to my undersink waste pipe; I told him where to go. I lost a days salary in order for "cowboy plumbers" to suggest a nonesense solution. Ten days after the original delivery, Currys exchanged the washing machine. I complained to Currys and they offered £10 goodwill; obviously I refused. They did not care in the least that I had been badly inconvenienced and had lost a days salary; the two emails I received were very identical template responses. Never again.”

Helpful Report

Posted 6 years ago

“WORST OF THE WORST DELIVERY SERVICE. Ordered American Style fridge on 25th March to be delivered on 29th march. On the delivery day the delivery guy cancelled the delivery because he said he could not fit the vehicle in the narrow road. SO the same delivery guy requested Currys to redeliver it in 3.5 ton vehicle the next day but again they redelivered in the same 7 ton vehicle not just once but 8 times till today's date 10th April. I called in each day to make sure that Currys would redeliver it in 3.5 ton Vehicle, even the Currys customer service and the manager assured me saying it will defiantly be delivered in 3.5 ton by it never did till today. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER COME UPON”

Helpful Report

Posted 6 years ago

“Short Review - Avoid at all costs, purchase elsewhere and save your time/money/patience Long Story - We ordered a washing machine with installation and scrapping of the old machine. What we thought would be a fairly straightforward process began with 2 consecutive days where the item just didn't show up. They let us know the first time and for the second time we had to chase them. When they actually came one of the delivery guys blatantly lied to our faces that the valve for the hot water (that was used by our old machine and needed to be switched off as the new machine didn't need it) wasn’t working and advised to call out a plumber to fix it (at our own cost). This, they told us, left them unable to install the machine as it would " flood " our flat and they simply delivered the new machine and left. Once they left I decided to check if this is true and to my surprise, the valve was working perfectly fine 5 minutes after they left! This was later confirmed by the third party plumber that came by to "fix" the valve and install the machine which we had to arrange by ourselves. I suspect they lied to us because the first delivery crew did not have it on their records that they should have picked up the old machine and looked annoyed when I showed them the receipts where we paid for the scrap since they, as they said, didn't have any space in their van. At this point we had a newly installed machine and an old machine lying around so we arranged again for them to come and pick up the old machine. I had to take a day off work just to be home for the pick up. Their email customer rep was beyond useless saying that since we've bought the item from a shop (we didn't and have said no such thing at any point) we had to talk with them... We managed to speak with the social media reps through Facebook, but even with their relatively quick responses, I found the whole experience to be terrible and have never had such a bad experience with any other item I've ever bought.”

Helpful Report

Posted 6 years ago

“Poor poor poor!! Ordered online a fridge freezer, did not turn up when supposed to be delivered. I called customer service, they said there computer system crashed, therefore they can't check my order status. That`s ok, I get that, technical problems happen. 6 hours later called them again, they said due to the system crash, my order will be delayed, but confirmation order will be with me soon. Following day nothing, so called again. 3rd times. Same thing, keep waiting for the email. On the day, latest next day I will receive it. Following day still nothing. So called them. Again. 4th times. Bear in mind, customer service calls are not free of charge. Customer assistant was not too friendly, said my payment never arrived, it is a pending payment, need to call bank. I tried to explain, the money has been deducted from my account, but she was keep saying - not in a friendly way - payments never arrived. Ok, called the bank, obviously payment has been gone. So. Called customer service. Again. 5th times. (Average 15 minutes waiting). Guy on the phone, straight said, his colleague was wrong, they received the amount, so they will give me the refund. I said all I want is my order. Sorry, we can't do that,.was the answer.😡 Refund, which means 3-5 working days and than order it again. But just in case when I order call sales department to double check!!! they actually have it. ??? What kind of service is that. Customers need to follow up on them?? And still no fridge freezer. It is just poor. AVOID CURRYS AT ALL COSTS LADIES AND GENTLEMEN.”

Helpful Report

Posted 6 years ago

“Very Disappointing. I bought a Hoover washing machine online. I paid for delivery, installation and disposal of old machine. The installation was extremely rushed, installer wouldn't change water hose ("why mend if not broken?") so old hose still in place. Neither would he take away old machine even though I had the paperwork to show it was paid for. It was collected from the front garden the following day. I won't recommend !!!”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,478 reviews