Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,478 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER ANYTHING THAT NEEDS DELIVERING .... THEY'LL GIVE YOU A 12 HOUR DELIVERY WINDOW EVEN THOUGH THEY KNOW THE ESTIMATED DELIVERY TIME!! They ruined our weekend because the delivery driver couldn't be bothered to look for our house on the Saturday so buggered off when he couldn't reach me on the phone (was engaged but they didn't try the mobile no). So I had to stay home most of Sunday too until it eventually turned up. Seems the delivery company are useless, and drivers incapable asking for directions, reading a map or a road sign. We don't have a hard to find property!”

Helpful Report

Posted 6 years ago

“Unbelievable- bought a expensive steam iron 6 months ago - it broke I took it back to curry’s in pontefract was told the policy was not exchange but send off repair- can take up to 28 days : I said so what do I use for up to 28 days - reply buy another if you don’t have a spare - that was well over 28 days ago - I get a phone call from curry’s this morning - have you got a problem collecting your iron - excuse me you said you would ring me when it’s ready - curry’s staff - sorry about that it’s been sat here 10 days ready for you - absolutely disgusting think very hard before you purchase anything from pontefract store the staff in my eyes are absolutely useless- honestly go buy electrical goods from a supermarket where you can exchange with no hassle”

Helpful Report

Posted 6 years ago

“DO NOT BUY. DISGUSTING SERVICE I BOUGHT A LAPTOP FROM PC WORLD ONLINE SHOP. IT DOES NOT WORK. WE CALLED THEIR HEAD OFFICE AND THEY TOLD US TO GO TO THE NEAREST BRANCH TO RETURN. BUT WHEN WE WENT TO STEPNY GREEN STORE IN LONDON THEY HARASSED US AND REFUSED TO REFUND OR EXCHANGE.”

Helpful Report

Posted 6 years ago

“Should be no stars. We had a washing machine delivered in January, the guys delivering it caused damage to our kitchen. cracked floor tiles and a kitchen island ripped off the wall. we contacted curry's who passed the buck to their delivery partner. The delivery partner then played the system for 3 months always contacting us at the last minute in the end stating they could not find a workman to make good the damages. Currys finally took the case back and insisted we get two quotes for the work(it is very hard indeed to get formal quotes for this size of job without paying a fee which curry's will not cover). 5 months after the damage currys will not show any flexibility and are breaching consumer protection legislation by limiting their liability without informing customers! all we wanted was them to mend the damage caused when their product was delivered. Still trying to get the requisite number of quotes. Curry's dont care about the customer or that they are breaching legislation. Will never use them again and advise you all to do the same. Go to John Lewis their customer service is great compared to these jokers”

Helpful Report

Posted 6 years ago

“I paid for a 5 year plan with knowhow when I bought a cooker was told covers everything. After a year metal around the hob started rusting and falling off. They said it was cosmetic and would not pay. DO NOT PAY for Knowhow it’s an absolute waste of money. I will never shop in Curry’s again neither will my family or friends.”

Helpful Report

Posted 6 years ago

“The absolute worst customer service ever. Ordered a cooker for my mum, privet match with John Lewis took ages, arranging delivery and installation took ages. Upon arrival the installers lied and said the connection wasn't to standard so they couldn't fit it. She lives in a council house built in 1979, the council engineer had to come and confirm there was nothing wrong. Re arranged delivery, sat in from 6 till 6. They didn't turn up. Another long call to customer services, turns out research delivery was never booked. Cancelled the whole lot and will buy through John Lewis as I should have.”

Helpful Report

Posted 6 years ago

“ought Sony bravia in store 19.4.19 Bought Sony bravia in Kidderminster store 19.4.19, beset by loads of problems, in between their helpline and Sony for fixes to multiple problems, Just rang tech support Currys on 10.5.19 for the third time, they won't recover tv for inspection over 14 days since purchase (though other products will if less than 30 days) so yes I have to contact Sony to see if they can help, but they are closed at weekends. Top class this. Already wasted 5 to 6 hours on this. Does Currys care? Update spent 50 minutes with Sony today 13.5.19 various fixes none worked then said I would have to take it to a Sony service centre myself! Yet because of having no time left to do this in the next 2 weeks I asked to speak to the Sony team leader. I was on hold for 5 minutes then gave up having already wasted time. I then spoke to Currys tech now team, chap inferred that if multiple problems then they would look at it outside 14 days! He then listened to me for 15 minutes about the various complaints I had about Currys and Sony then told me he would put me through to customers services. I waited a few minutes then found I had been put through to Productivity Services! They put me through to customer services, I explained to Natasha at Currys that I has been told contradictory info from the tech now team about warranty and wasted endless hours with both them and Sony for fixes to this brand new TV which haven't worked. The bottom line is that the TV kept turning itself back on as well as the multiple problems with the picture and volume, I shouldn't have to waste endless time and a fortune on the phone. Natasha offered no real aplology, no offer of compensation. Instead it's company policy that I have to take the TV back to the store so long as it is within 31 days (different to what other staff told me) it should be replaced if fault confirmed. I told her I had already taken time off work 3x and couldn't afford any more time for 2 weeks.I told her that we weren't in a remote area, 5 miles from the store and surely a van could just drop by when in the area. She said if I didnt return the TV in 31 days it would have to go to Sony for inspection!. Alex Baldock is the Head of Customers Services and I will write to him with the reviews of my miserable wasted and expensive time and shocking customers experience with Currys.I suggest everybody with a complaint go straight to him and see if customers experience improves! What a shambolic organisation!”

Helpful Report

Posted 6 years ago

“Currys PCWorld Team Know How are an absolute disgrace. Having bought a TV from their store, we were sold the installation package for £199 and given a time slot between 8am-1pm the following Saturday. What we didn’t know is that they outsource to another company to carry out the installation. On the morning, we received a call from the engineer to say that he would not arrive until 4pm. Day was then rearrange and by 4:30 no one had turned up. We called Team Know How and was told that it wasn’t their responsibility and to call the installer. As far as the law is concerned, the contract lies with the company you purchase from but they would not accept this and told us that our rights as a customer meant nothing. We called the sub contractor and was told the office was closed but he’d try and email the lead engineer to see what was happening. At 6pm (2 hrs after re arranged appointment) we received a call from engineer who said he’s be with us at 7pm after a small job. By 8pm he had still not arrived and we have heard nothing since. We called Currys PC Know How, again this afternoon and they responded in the same manner as on the first occasion, rude, abrupt, disrespectful and dishonest. We have no solution and they have £748 of our money. NEVER BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 6 years ago

“I spent over £1k wasn’t happy with the attitude of the computer staff not very helpful. I bought a washing machine and fridge freezer they were supposed to deliver on Wednesday but failed to arrive. I had to go to the store to rearrange the delivery. This was arranged for Friday. When they arrived the washing machine was the wrong colour, they took this back and then brought in the fridge freezer. When I was putting my food back into the freezer I noticed one of the drawers was broken. I then returned to the store where I had to have a refund and resale. I complain to customer services, on line, but received the standard sorry. Not happy with my experience and won’t be going in again. I will be buying the Samsung tablet and Office I need from Argos!!!”

Helpful Report

Posted 6 years ago

“I don't really need to write this i could just post links to hundreds of other customers who are explaining how currys are telling people there items are on the way..then explaining the driver is over his allowed hours or the van he is driving has broken down.This company must have shares in RAC the amount of times they brake down. It is quite obvious that they are using these excuses to myself and all customers to get the extra guaranteed amount out of us which is a lie.I was told the driver was 30mins from my home..then he was unable to fulfill my delivery as he had gone over his allowed driving time.I was told i could expect a delivery Sunday..this is wrong we are being lied to by this company.”

Helpful Report

Posted 6 years ago

“WARRANTY NOT WORTH THE PAPER ITS WRITTEN ON !!!!! i bought a hoover fridge freezer with 12 months warranty with team know how. fridge developed horrible smell inside so did obvious thing and cleaned out thoroughly 3 times over a period of 6 weeks. also cleaned drain at rear and tray. also removed all food etc from fridge so now empty. smell is still there , so must fault with fridge phoned team know how and they sent engineer yesterday 07/05/19 .he cleaned again with steam cleaner and removed shelves etc and when he left it smelt lovely. however this morning smell is back again . phoned team know how warranty and asked for replacement fridge freezer . they are making every excuse NOT to honour warranty , HOWEVER I AM NOT GOING AWAY UNTIL YOU DO !! MR C. FINNIMORE”

Helpful Report

Posted 6 years ago

“Very bad service and waste of insurance”

Helpful Report

Posted 6 years ago

“Very poor customer service. Worth paying a little more and have the product we desire with a back up just in case. The price was the same as other competitors, but Currys had in stock while others didn't. We bought our Tefal steamer iron and after 30 days lost its pressure. Currys sent to repair, within the consumer law, I was shocked when they said 28 days, but assured that it does not take that long. When I asked if they have a replacement or a lending of a similar product, while my one is repairing, I was informed that no facilities any product. I regret not had ordered from John Lewis, I would have to wait just a week instead. I wouldn't buy electronics from Currys again, lesson learnt.”

Helpful Report

Posted 6 years ago

“Put a gun to my head over the cancellation/ E-gift card purchase. So recently a burglary took place at my flat in which a number of items got stolen. A traumatic time for my partner and I. I had the option of Amazon vouchers but instead I opted for the currys/pcworld gift card option because there were a number of desirable replacements that had caught my eye online. I went online and purchased 5 items one evening and thought all was rosy and looking forward to my Sunday delivery. However on the Saturday morning I noticed that one item (Anker sound core speaker) was an inferior model to the one I had previously and more expensive than on Amazon. I called the "Know how" team and asked if this part of my order could be cancelled a refund of £49.99 and proceed with the delivery of the rest of the order totalling £1416.99. I was told that the only way I could receive the refund was primarily in E vouchers, despite spending an additional £190 with Currys on my debit card, on top of my £1276 e-gift. I didn't want the speaker back on credit/gift card it was just a simply mistake. Now I have to wait 3-5 working days for the vouchers to come through the post (although despite this advertisement in their cancellation email, over the phone I was told it could take up to 7days). False advertising. So due to Currys/PC worlds contorted refund policy I will now have to wait 1-2 weeks before I can get the items I ordered. I will undoubtedly end up spending less at Currys/PCworld as a result due to the bitter taste this process has left in my mouth. So instead on that additional £190 profit they could have had I will no longer get the bose speaker system I had intended to purchase out of principle. The "Knowhow" team/Currys could have provided better customer service during what should be a nice shopping experience after the trauma of a burglary. Also if Currys/PC world were such a stickler for refunding in the manner which it was purchased, then why didn't I get my E-gift voucher in the manner in which I was given it ie back email. I will reconsider buying from elsewhere ie Amazon in the future, less stress. I will also feed the experience back to my home insurance provider in the hope they choose to work with a more professional outfit in the future.”

Helpful Report

Posted 6 years ago

“Went to purchase some printer inks. Sign above inks stated 'Buy 1 get next at half price' on ALL Canon multi pack inks. Given they are £39.99 each I decided to get two. At checkout they tried to charge me FULL price, it was only when I highlighted the offer did they re-scan the items and charge me the correct price. Employee stated that their system doesn't have the sale info in so they rely on the customer highlighting it. When I ask to see the Mangers as this is sharp practice all I got was a smirk and my receipt. BUYER BEWARE THEYE WILL CON YOU IF THEY CAN!!!!!!!”

Helpful Report

Posted 6 years ago

“On Saturday 27th April I was due to receive a Samsung television and had been advised by text, that it would be delivered between 14.35 and 18.35 hrs that day. As a consequence, I made sure I was available between those times. At about 5pm, I decided to track the order and discovered that it had not left the depot. As a result, I contacted your Team Knowhow department and was told that there had been an issue with the van and they were unable to complete their deliveries. I understand issues can arise, but was disappointed that no one had contacted me to let me know the television was not being delivered. Your colleague told me that it would be delivered on Sunday 28th April and I explained that I was going out that day and would only be available until 1pm. He said that wasn’t an issue and he would arrange the delivery between 7am and 12 noon, which I agreed to. On Sunday morning I got up early in anticipation of the delivery. I also noted that I had a text message saying the television would be delivered between 15.00 and 19.00? This was not what I had been told and I knew I would not be in, so as soon as your Knowhow department was open, I rang at about 09.10hrs to find out what was happening. It took me 29 minutes to get through and I eventually spoke to a member of staff called Dominic. He, was very sympathetic, but stated that I should never have been promised a morning delivery. I thought this strange, as you can request a time slot, when you purchase online. However, Dominic tried to be as helpful as possible and rang the depot, who then spoke to the driver. Dominic explained that they were in the Stoke area all day and that they would make an effort to get to me before 1pm. He also said that he would ring me at 12.45hrs to see if the television had been delivered and if it had not, then we would arrange another delivery date. Although not overly happy, I agreed with Dominic’s advice and reminded him to ring me at the aforementioned time. By 13.15hrs the same day, I had heard nothing from Dominic or the delivery drivers and as I was going to a concert with the family, we had to leave the house. At 16.26hrs the same day, I received a call from a delivery driver, saying that they wanted to deliver my television. I told him that was not possible and that his depot had been informed of this fact. He said that no one had spoken to him to tell him the information and that I would have to ring to sort out another delivery date. I told him I would sort it out tomorrow. At 16.44 hrs the same day, I received another call on a private number. The person, was female and appeared to be Asian. She was very abrupt, did not give her name, but said she wanted to reschedule my delivery date. I told her I was at a restaurant and that I was not in position to speak or check suitable dates. She didn’t appear interested in my position and kept saying we can deliver it Tuesday. I asked that time and she said she couldn’t give a time, so I reiterated to her that it was not convenient to talk and make arrangements. She then said I’ll cancel the order then! I was taken aback by her rudeness, but stated I did not want the order cancelling and that I would sort it out tomorrow. To my disbelief, she said,” I’m cancelling the order” and put the phone down on me. I was really angry and couldn’t believe what had just happened, but realised I was otherwise engaged and would have to deal with the matter the next day. At 08.33 hrs on Monday 29th, I rang Team Knowhow again and spoke to a colleague called Corrie. Again, he was apologetic and confirmed that the order had been cancelled. I told him the circumstances of the past two days and he was disappointed at my treatment. I told him I wished to make a complaint about the female member of staff at the depot and he said he would raise an internal enquiry. He also alluded to the fact that he knew who the member of staff was (by reputation), but did not divulge her name. As a result of her actions, he had to reinstate the order and paper work and told me that I would receive a text with a new delivery date. He then explained that once I had received the text, I could ring back to amend it if necessary. I cannot believe how poorly this situation has been handled or how badly I have been treated. I genuinely believe that Dominic spoke to someone at the depot, but that person didn’t bother to contact the delivery driver. If that person is the same woman who then spoke to me, I would be really disappointed that she represented your company. I have spent hours now, trying to arrange the simple drop off and collection of a television. I don’t normally complain, but this situation is crazy. Just for information, it is now 10.15am and I still haven’t received a text informing me of my delivery… I have chased this complaint 4 times by phone and once again by email and still no reply Shocking service”

Helpful Report

Posted 6 years ago

“Please don't bother using them, the worst service and customer service I've ever experienced with outright lies. Bought a fridge freezer online We were given a delivery slot of Sunday 14th April 13:40 - 17:40 After hearing nothing, I rang customer services at 17:36 and was informed there were still two deliveries ahead of me and could expect a new time of approx. 18:30 and a phone call when the delivery people were arriving at the job before me After hearing nothing, I attempted to ring at 18:22 with the only contact number I could find, customer services, however this was closed I get a call at 20:03 to be informed the delivery vehicle had apparently broken down so would not be delivering this evening, and we should have already had a call to inform us of this. We could expect to be the first delivery on Monday 15th at approx. 8:30 (although no guarantee or assurance could be given) with the delivery people starting their shift at 7am in Buckinghamshire - I reluctantly agree to this despite knowing this will make me an hour late to work as I don't actually have any other options. I checked the traffic in the morning and it was 'lighter than usual' so expected the driver to arrive between 8am-8:30am After hearing nothing, I call customer services at 8:15 to be told we were actually the second delivery of the day and could expect an arrival at approx. 9:30. I raised the issue of yesterdays agreement we would be the first delivery. The customer services agent double checked with the depot and the excuse was now we were the first delivery however the driver had a delayed start to the day. The delivery team finally arrive at 8:59 I make my complaint and mention getting compensation for missing work for the delivery and having a further day without the fridge I am offered £20 - which is less than 5% of my purchase I suggest £40 is a more genuine gesture of goodwill They offer £30 On the 17th April I was told it would take 3-5 days After chasing, on the 30th April I was told it would take 5-7 days They still haven't contacted me to ask for payment details of where to send the so called gesture of good will so I don't hold much hope for this 5-7 days (I payed with gift cards and PayPal) John Lewis price match, I strongly suggest using them or ANYBODY else instead”

Helpful Report

Posted 6 years ago

“WORST SERVICE EVER. Ordered a TV 65 inch , after wasting 2 days of expected delivery it never came. on the 1st attempt they never even bothered to contact me , on the 2nd the driver called me up half an hour after expected delivery and said that the van broke down in the MORNING?!? On the same day I called up team knowhow (curries delivery centre) and they promised me that delivery will happen next day in the morning slot. Couple hours later I receive the very same text with the late delivery slot which is NOT what advisor promised. NExt day in the morning I called up teamknow how to find out what is happening and speak to someone appropriate. Last advisor said that he can not transfer me to the manager and there is no such an option and the only thing I can do is wait and thats it. Also they can't issue a refund straight away - so you can buy goods somewhere else. And I told them that I'm happy to collect it from the nearest shop as service is the poorest i've seen, they replied - that I can't collect my goods from the shop as I bought them online?!??!?”

Helpful Report

Posted 6 years ago

“Don’t trust their installation and removal service. Bought AEG Washing machine along with removal and installation service. Not done because old machine is integrated and supposedly you should know to tell them this. £45 for no service. The last time I buy something from Currys. Customer contact centre also completely disinterested!”

Helpful Report

Posted 6 years ago

“Good product let down by shoddy delivery and pathetic after sales service After a reasonably problem free ordering experience, it all went downhill from delivery. After Connect promised 48 hour delivery, it never happened; these people are supposed to represent Curry's and need to be replaced, and soon, shoddy experience The delivery was one and a half hours early with no notice given; luckily, we were in. The unit was brought into the utility and my wife asked to sign, she felt they had no intention of carrying out any delivery checks. She questioned this and under sufferance they unpackaged the unit: the door was intended to be reversed but it was our problem with space that the changeover never happened. For the installation I was advised by Gabriella (internet help desk) that it would be safety checked, unboxed and checked, connected, and levelled. Apart from unboxing it was simply stood in the space we had for it; I arrived home after they had left and asked if it had been levelled and my wife looked bemused as they had not touched it. They asked if we wanted the packaging removed!! I took it upon myself to level the unit as its an under counter bottle fridge and it needs to be level to operate effectively. After a short while I realised it was heavily leaning to one side and after having to get on the floor with a torch realised that it has a foot missing, something that they should have checked before leaving. This really leaves you with dread having to contact after the delivery to your ‘Curry’s Repair Care’ centre, a third part service that doesn’t do you any favours. Bearing in mind we bought the fridge to house drinks for an Easter family weekend I was told I could have an engineer, a replacement or a spare part that would take 10 to 14 days to arrive. Totally unsatisfactory. The young girl on the phone by name of Hannah was very snappy and unhelpful, bearing in mind this was not my doing! After a long and fraught discussion I asked to speak to her manager the phone rang out for a long long time after which she came back to me even snappier and apparently annoyed that whoever she had spoken to had agreed to get the part to us in 48 hours. It shouldn’t be this difficult. We have used you before and perhaps we were lucky: next time I’ll give John Lewis the first look.”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,478 reviews