Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I had a fridge freezer and washing machine delivered the other day and found that after they had installed my washing machine the man had put the tube from my old washing machine in the drum and set it on a spin to test the washer. He then left. My old washing machine was left outside my neighbors door so I had to move it myself. I called curry’s to log a complaint and they never got back in touch. Appalling customer service.”

Helpful Report

Posted 6 years ago

“When ordering my new oven was advised that we would receive a text on morning of delivery to inform us of time slot. I waited all day but didn't receive any notification whatsoever until 3.53 pm with a message that they would arrive within the next couple of hours! They never arrived and no further communication until just about 8pm to casually inform us that they now couldn't deliver and 'it would be sometime on Sunday'! At this we put our foot down as don't intend to waste another day waiting in on the off chance that our Currys oven might arrive. Eventually was offered a morning time slot. It was only then that I saw the poor reviews for Currys. I now regret that I didn't go elsewhere in the first place and would never deal with Currys again. I wasted a whole day waiting in for nothing and just being fobbed off until that evening. Their delivery service and communication is abysmal and the attitude we received was that they couldn't care less! Never again!”

Helpful Report

Posted 6 years ago

“Service is non existent. I bought a Currys Essential dishwasher 4 months ago, it developed a fault so I contacted the customer service team. They did not listen to what the fault was just insisted that an engineer needed to attend. I arranged for an engineer to call to arrange a time, he did not call however a week later I got a call saying they were 15 mins away from my house. I hastily got home to be told the fault was exactly the same as I had diagnosed and that he needed to order parts. 3 weeks later another engineer came to fit them. He would not test the machine after fitting them and left. When he had gone the fault was still there and I found that the lino in the kitchen had been ripped by him removing the machine. I rang him straight back and he would not answer the phone. I immediately rang the Knowhow team and they said he was refusing to come back and they would need to send another person. Later that day my neighbour in the flat below knocked on my door saying water was running through his roof. On inspection we found the water inlet pipe was not fitted correctly and had been leaking all day. I rang Currys again and after 3 hours with different departments I managed to arrange for a new machine to be delivered the following day. This machine came was fitted and tested by engineer and found to have a faulty discharge pipe which again flooded the kitchen. Again I rang Curry and arranged for a 3rd machine to be delivered which was finally done. Currys currently are saying that another person will need to attend to see the damage and that my neighbour will need to ring and complain himself as he is at a different address. A £169 dishwasher has caused damaged floor covering, my neighbours damaged ceiling, me having to take 4 days off work (they refuse to give a time for call outs) and approx 6 hours in phone calls.”

Helpful Report

Posted 6 years ago

“I bought a Dell laptop from Currys online in February 2018. Within the warranty time (12 months), the laptop stopped working and I took to Currys Staples Corner (still in its box). The Team KnowHow store assistant (name withheld) booked in the laptop for investigations. A week later I received a text that my laptop was ready for collection. The same person later informed me that the laptop was not repaired due to ‘water damage’ — however no report or proof of liquid damage was ever produced. Currys claimed they had photographic evidence of ‘liquid damage’ and were very dismissive when I asked for the report or evidence. I then asked to speak to the manager on duty and was informed he wasn’t available. However, I was given the store manager’s name so I called and spoke to him about the disgusting way I was treated at the store — nothing was ever done about it. I called Currys again several days later and was told a pack of lies about how their computer system was down and they couldn’t send the photos and report of the ‘liquid damage’. I’ve been waiting since February (5 months) for a non-existence report. In May, I contacted Dell who advised that they still have a contract with Dixons owners of Currys therefore I should go back to them. I took the laptop to the Tottenham Hale store — again no help was given and the customer service was completely unprofessional and totally lacking. Again I was lied to that a report was available while indeed there was none. Then my other half contacted customer service directly in June and was informed that there was indeed ‘no evidence available to support their claim but that they still believed the laptop is liquid damaged… And therefore Currys will not be repairing the Laptop.’ Following the pack of lies and misleading information from Currys, we’ve decided to follow the legal avenue to redress the failures from Currys and under the Consumer Rights Act 2015; we’re seeking compensation of either a full refund or a replacement of the laptop. We’ve given Currys PC World an F minus rating as they’re a total disgrace and I certainly would never recommend anyone buys a laptop from this unscrupulous retailer. Currys PC World’s behaviour is unacceptable and we’ll never let them get away with this criminality.”

Helpful Report

Posted 6 years ago

“Ordered a washing machine to be delivered on the Tuesday, waited in all day and didn’t turn up. rang to find out why all i got was ‘no notes on the system’. And something about the only thing they could think was the driver had run out of driving hours. Could have phoned me? Rearranged for Thursday could only offer 1-5 for latest slot told them I wouldn’t be in until 2.30, they said they’d note it for the driver. Got a text to say delivery will be Friday so rang again to say we agreed Thursday to be told the next time they’re in the area is Friday, so again said won’t be in until 2.30. Between 1-5 again was latest they could offer, told me that’s Fine will put a note for the driver. Got a phone call today at 12pm saying they were here. Customer services rang and said I shouldn’t have been told it would be after 2.30. Said they could rearrange for another day. I told them it’s not acceptable messing people around like this so will take my custom elsewhere!”

Helpful Report

Posted 6 years ago

“Customer Service insisted I go into the store to sort out a problem I could have sorted with them over the phone. No telephone access to the store. When I then raised this they cannot deal with this complaint or even discuss it. Go elsewhere where there is genuine customer service.”

Helpful Report

Posted 6 years ago

“Brand new tv (just past 6 months) broken down. Only offer repair. No tv for 5 days even though repair ready after 3. On delivery day they put it on the wrong van so didn’t deliver and didnt bother telling us!”

Helpful Report

Posted 6 years ago

“Ordered a Washing machine, they would deliver the next day, great!!! organised work around this, did not arrive!!! Apparently after 45 mins on phone being passed around from one person to another they got lost!!! eventually we agreed on delivery 3 days later. Looked on knowhow that morning times stated between 3 pm and 7pm then timeslot disappeared. After another 60 mins being passed around I was no wiser. Excuse was road was to narrow for 7.5 tonne truck we regularly get 18 tonne delivers so they have been in the wrong place but would not be told this. I gave up and cancelled order by email and phone. Sort yourselves out no ones going to put up with this service!!!”

Helpful Report

Posted 6 years ago

“Awful. Day off work to take delivery of a fridge. Did not arrive. Was told order was cancelled. They would not tell me why or who cancelled order. Did not inform me of this or the fact delivery would not take place. Customer service just fobbed me off saying they did'nt know anything. Really !? An order being cancelled but no one knowing who did it or why !?! Complete shambles ..avoid at all costs.”

Helpful Report

Posted 6 years ago

“Awful. Day off work to take delivery of a fridge. Did not arrive. Was told order was cancelled. They would not tell me why or who cancelled order. Did not inform me of this or the fact delivery would not take place. Customer service just fobbed me off saying they did'nt know anything. Really !? An order being cancelled but no one knowing who did it or why !?! Complete shambles ..avoid at all costs.”

Helpful Report

Posted 6 years ago

“We are OAP and felt we needed a new TV went to the Currys sales and found a flat screen that we liked.Discussed with the sales assistant that we would like to buy the TV within 6 months to avoid paying interest.This was agreed and they set up a DD payment every month.We have just found out it was not without interest and the credit company had not been taking out the payment and we have just been paying the interest.We contacted the credit company who said it was nothing to do with them it was all to do with Currys.A complaint has been made SO BEWARE MY FRIENDS WHEN YOU ARE CONTACTED BY A YOUNG FRIENDLY SALES ASSISTANT SO BEWARE MY FRIENDS”

Helpful Report

Posted 6 years ago

“Worst experience with repairs of TV. After buying TVs from multiple retailers I must say currys are the most unorganised and unreasonable to deal with. TV had software issues so reported to currys who collected the TV but then later on said they will not repair it due to the fact a fly had flown into the screen. I agreed that the fly could not be removed but they said this is what caused software issue which is absolutely ridiculous. For an hour I was passed from representative with no one helping me only getting a condescending tone from the adviser who would not assist me. After being a loyal customer to curry for my appliances it is safe to say I will take my custom elsewhere”

Helpful Report

Posted 6 years ago

“Very ridiculous customer service. Very disappointed and gutted. We bought a dishwasher with 5 year plan and we have been chasing the repair team over a month now and they keep stalling us. I also lodged a complaint and it hasn’t been acknowledged either. They should shut down their customer service!!”

Helpful Report

Posted 6 years ago

“Hi I’ve had an on going dispute with Currys since January to do with an insurance claim. First they sent my tv back and said they would not fix it witch I have appealed and so far after over twenty visits to the store recorded letters sent out and emails to the ceo no response or out come. The poorest customer service I have ever come across.”

Helpful Report

Posted 6 years ago

“Currys longton I brought a currys own brand under the counter fridge and dishwasher was advised they did them both in silver in the sizes I wanted took the fridge home dishwasher to be delivered Unboxed at home turned out to be white after further phone calls and going back to store on the sunday I was advised they didn't do the size of fridge I wanted in silver yet the day before they did ? So after further running around to another store pick a white one up staff where helpful apologies hence that to settle for white thanks”

Helpful Report

Posted 6 years ago

“Ordered a fridge yesterday at 18:00(cut off was 19:00) for next morning delivery. Got a text stating that it's being delivered on Monday instead forgetting that most of us work on Monday. They couldn't change it to afternoon, evening or tomorrow. No effort to rectify this. Also I woudnt have got my refund if I didn't call. The customer support guy was friendly though.”

Helpful Report

Posted 6 years ago

“Hi, I purchased a Samsung UE48H6400AKXXU TV 5 years ago with a support agreement and just had it renewed this month. The tv started to have black dusty marks on the screen which couldn't be wiped off so booked in for a repair to have it fixed. My support agreement policy includes a loan TV while the tv goes off for a repair. I asked them about it when I booked in for a repair. They told me they don't have any and cannot guarantee if they will have one.So I didn't bother as I was told it would take a week to have it repaired a back. I said it's fine. Booked for a collection on the 5-06-2019 and had it delivered on the 12-06-2019. I just put the TV on the stand and noticed the outer bezel has got multiple cracks on different areas. This is the same problem I had when they took the tv for repair for the first time and when I got it back had cracked bezel on it. I complained about it but nothing happened and when they took the TV for fixing the issue no loan TV again. No good customer service at all. They kept me on hold for a long time then pass me to department to department and at the end we the customer don't win just loose even though it's their fault not ours.if its some thing that would have not been covered by warrant it doesn't even take a second for them to tell us that we are wrong and when we are right they just make sure we are wrong all the time.I fell totally discriminated with regard to the issue. And now this is the second time I had the same issued done by the repair team. I contacted the repair team and explained them every thing all he said was" I will have to book for a repair again and there is no loan TV at the moment. All I can do is pass you to the customer service department where you can complain about the issue and they might be able to compensate or loan you a TV. Shall I connect you to them after I book for a repair." I said yes and he connected me to the customer service department which took 40min wait. When I got connected I spoke to a lady and explained her everything again and she said to me" I have noted everything you have said and will give you a case number unfortunately I cannot do anything and will have to pass you back to the repair team who can help you with a loan tv." I said to her.This is not my problem the problem was created by our repair team is this how a loyal customer gets treated. I have 7 item on support agreement with curry's and what's the point with all the service when they don't provide any. She replied rudely and quicky saying" hold on I will pass you to the repair team." and put me on hold for another 25 minutes and then another lady answered. I had to explain her everything again as he was not handed any info from the person who passed on to me.The she said after all the explaining" Sorry you are on the wrong department this is warrenty department we renew or review policy only.Let me pass you to the repair department." and then put me on hold again for 20min and then a guy answered from the first department I explained everything to him and he just rudely replied saying" what you want." I said I want a tv on loan. Then he said" I will book you one but there's no guarantee you might get one." Thats was all. I wasted 1HOUR 23MINUTES AND 49SECOND on a phone conversation with team knowhow and nothing resolved at the end. I am disgusted with the service I received. Is this how a customer gets treated I was patient and never raised my anger during the whole period of conversation on the phone. Well done team know how can you live up with it. I tried to complain and ended up wasting my time why keep a complain department in the first place. Problem was created by your department no me. How can someone make same mistake being such a reputative company.”

Helpful Report

Posted 6 years ago

“Hi, I purchased a Samsung UE48H6400AKXXU TV 5 years ago with a support agreement and just had it renewed this month. The tv started to have black dusty marks on the screen which couldn't be wiped off so booked in for a repair to have it fixed. My support agreement policy includes a loan TV while the tv goes off for a repair. I asked them about it when I booked in for a repair. They told me they don't have any and cannot guarantee if they will have one.So I didn't bother as I was told it would take a week to have it repaired a back. I said it's fine. Booked for a collection on the 5-06-2019 and had it delivered on the 12-06-2019. I just put the TV on the stand and noticed the outer bezel has got multiple cracks on different areas. This is the same problem I had when they took the tv for repair for the first time and when I got it back had cracked bezel on it. I complained about it but nothing happened and when they took the TV for fixing the issue no loan TV again. No good customer service at all. They kept me on hold for a long time then pass me to department to department and at the end we the customer don't win just loose even though it's their fault not ours.if its some thing that would have not been covered by warrant it doesn't even take a second for them to tell us that we are wrong and when we are right they just make sure we are wrong all the time.I fell totally discriminated with regard to the issue. And now this is the second time I had the same issued done by the repair team. I contacted the repair team and explained them every thing all he said was" I will have to book for a repair again and there is no loan TV at the moment. All I can do is pass you to the customer service department where you can complain about the issue and they might be able to compensate or loan you a TV. Shall I connect you to them after I book for a repair." I said yes and he connected me to the customer service department which took 40min wait. When I got connected I spoke to a lady and explained her everything again and she said to me" I have noted everything you have said and will give you a case number unfortunately I cannot do anything and will have to pass you back to the repair team who can help you with a loan tv." I said to her.This is not my problem the problem was created by our repair team is this how a loyal customer gets treated. I have 7 item on support agreement with curry's and what's the point with all the service when they don't provide any. She replied rudely and quicky saying" hold on I will pass you to the repair team." and put me on hold for another 25 minutes and then another lady answered. I had to explain her everything again as he was not handed any info from the person who passed on to me.The she said after all the explaining" Sorry you are on the wrong department this is warrenty department we renew or review policy only.Let me pass you to the repair department." and then put me on hold again for 20min and then a guy answered from the first department I explained everything to him and he just rudely replied saying" what you want." I said I want a tv on loan. Then he said" I will book you one but there's no guarantee you might get one." Thats was all. I wasted 1HOUR 23MINUTES AND 49SECOND on a phone conversation with team knowhow and nothing resolved at the end. I am disgusted with the service I received. Is this how a customer gets treated I was patient and never raised my anger during the whole period of conversation on the phone. Well done team know how can you live up with it. I tried to complain and ended up wasting my time why keep a complain department in the first place. Problem was created by your department no me. How can someone make same mistake being such a reputative company.”

Helpful Report

Posted 6 years ago

“Bought an expensive fridge freezer (Kenwood--their own in-house brand) We paid for delivery and installation. The fridge was delivered last summer to a holiday home in Carbis Bay. When we arrived from the states in late May we noticed that the fridge did not have the handles that it is supposed to have. EVERYONE associated with this screw-up has been completely unhelpful. Because it is slightly more than a year they completely disown any responsibility even though this is obviously their screw-up. Finally had to order handles from a place called Partsmaster at a princely sum but they did not come with the SCREWS necessary. So more calls to Curry's, and some group that supposedly handles their repairs (BUT ONLY FOR THE FIRST YEAR AGAIN!) After being put on hold for 10 minutes got some guy who could barely speak English. FINALLY after much back and forth he came up with the type of screw needed (or so he claims) When I asked him how to obtain these screws he told me to go to B&Q. Obviously just a ploy to get me off the phone. He also had the audacity to blame me for the fact that the lack of handles had not been noticed by the person who accepted delivery! Note: this was a holiday home guest who did us a favor by accepting delivery---not their job to insure all the parts had been properly installed. When I told him this, he HUNG UP ON ME!!! The fridge itself is satisfactory (albeit without handles) But do keep in mind that should you have any problems even if it is day 366 after purchase, you will be on your own!!!”

Helpful Report

Posted 6 years ago

“Buys an xbox, hardly uses it. notices it has started to make an electrical buzz even when in stand by. contacts currys to get it repaired under the consumer rights act, they tell me to call a premium number??? i tell them i cannot, they tell me they cant repair it as its outside warranty. I tell them i wanted it repaired under the consumer rights act, they are misleading and breaking the law doing so. AVOID CURRYS use amazon, always top customer support.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews