Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I have bought a washing machine from currys on the 16th june, it was delivered on the 21st june , 20th july it broke down , 27th july i have an engineer sent who tells me the motor is faulty, Its meant to be brand new. its now the 15th of august and i still havent had it replaced or repaired, im completely disgusted with how i have been treated since logging my issue with the machine, I have children in the house Ive had to spend money to take clothes to the laundrette, neither currys or the supplier logik are doing anything about this , I have contacted trading standards lets see them get moving now, i will never buy anything from currys again and will also tell everybody i know to not also.”

Helpful Report

Posted 5 years ago

“Worse experience I've ever had. They are selling used product as new (saddest thing is that they don't even trying to hide it), but if you buy a product which you realise it won't work for you, they won't let you return it (as they can't sell an used item - see above - because it's not in its original packaging - I get an item without box, it was just wrapped with tape, and the manager said: "every product comes without a box from the manufacturer, we put the products into the box here in store, we've just forgot to put this in, let me find a box for you.". Buy an used for half price, no matter where it is from. You'll get better for sure.”

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Posted 5 years ago

“Have written confirmation to show they were supposed to take away my old appliance but they refused saying they needed to call the office and come back for it. Then they disappeared and I can't get hold of them 7hrs later.”

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Posted 5 years ago

“Shocking Shocking, pathetic, laughable. I unfortunately bought a Curry’s own brand Kenwood Fridge Freezer last November. I also bought the ongoing monthly warranty. The product control panel failed. I contacted Curry’s repair line, who passed me around various sub contractors until one that covered my area was found. They told me that this is such a common fault with this product that they would order a new door with control panel. They arrived with the new door, fitted it and left. They left the old door lying in the middle of my kitchen floor telling me it’s not their problem. I tried to contact Curry’s (HAHAHAHA, No chance) total disinterest, rude and ignorant. BUYER BEWARE, do NOT SHOP AT THIS COWBOY HIGH STREET DODGY DEALER.”

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Posted 5 years ago

“My last two experiences with currys were really appalling, waited for 6 weeks for a new range cooker because on the delivery day the guy was sick. Had a tv sent for repairs and it was delivered back smashed and the delivery guy did not want to take it back for repair, finally it was sent back and for two weeks it was no update . I went to the store to buy a new tv with delivery in 5 days and when it supposed to be delivered no one came but in their system showed that it was delivered and signed for. No help from custoner service and now i have to wait for another 5-7 days for them to review the case and to see if that happen . It made me feel that I am the one lying because they have to investigate. Shame on Currys. So that means another 2 weeks without tv. I'm so ,,happy"”

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Posted 5 years ago

“I was told Tues would be delivery day waited in delivery was to be 4.30 to 6.30. I kept tracking this time went right through till 6.00 I then checked again and it said Saturday delivery. Not good enough I expect some compensation. I would not recommend Curry's now as I have been a customer for 40 years and Curry's is not the same nobody there is interested .”

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Posted 5 years ago

“Rang Team Knowhow twice to report the problem explaining that the compressor had stopped working. When the engineer arrived he did not have the parts to fix the fridge and had to make another appointment, this time ordering a new compressor. I have taken a days annual leave for them to fix the fridge and still it is not fixed. I will have to take another days leave for them to fit the new compressor, very frustrating as I told them what the issue was before the first engineer called!”

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Posted 5 years ago

“I purchased an LG 49uh850v in 2016, it developed a hdmi port fault. Fortunately it has a 5 year warranty. Team know how picked it up 2nd August and returned it 10th August, replaced main board but now the remote doesn't work. Checked the sensor and its hanging on with one clip.. So now having to phone again, to repair again because its worse than before... Excellent service team know nothing”

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Posted 5 years ago

“very bad customer service. delivery and installation was supposed to be done same day but they just left the tv as it is and gone. no unpacking taking away the packaging either. would nvr use currys again.”

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Posted 5 years ago

“i bought a brand new tele from Curry's in March and after 5 months the tele stopped working. the tele was collected for repair on the 1st Ausut and agreed to deliver it back on the 6th. today is the 9th and still not delivered. phoned every day and it seems like they DONT CARE AND NOT BOTHERED. i clearly said i got 2 children at home during half term and its impossible to keep them happy without a tele so please expedite.no one is actually bothered. then i requested for a refund to buy a new tele, or to replace it with a new tele. again no one cared. I logged a complaint and still and still and response. complaint ref CC 0004024542. please please sort this for me”

Helpful Report

Posted 5 years ago

“we bought a new Sharp tele from Currys on the 3rd March. The TV stopped working all of a sudden in July. phoned Curry's and they came and took the tele for repairs on the 1st. agreed to bring it back on the 6th. Didn't hear so call on the 6th. guess what its not ready. then call every day since then and doesn't seem like any one is bothered. explained that its school holidays and i got 2 kids and no body cared at all. promised to keep me updated. after 9 days no information at all. obviously not repaired. requested for a new tele if they cant fix it or refund the money and no one is replying. logged a complained CC0004024542 after the 6th day. no response. why is the service so so poor. its a brand new tele which stopped working after 5 months and no one is interested in repairing. i have never ever in my life experienced such a poor, unprofessional, shambolic service. the service is a disgrace to the retail world. can someone interested in this come back to me please”

Helpful Report

Posted 5 years ago

“Astoundingy unhelpful, uninterested and really could not care less about your rights and that is just the customer services. Once they have made a sale that is all they are interested in. Should be ashamed of themselves”

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Posted 5 years ago

“Appalling after care service. Dishwasher wouldn't switch on. Several calls made only to find I had to have an engineer come out to inspect to confirm I wasnt a liar. Then i had to wait in again for the dishwasher to be collected. Now 3 weeks later, money still hasn't been put back into my account. When asked to speak to a manager, refused this as it seems it not currys policy. Times are tough in the retail sector, yet currys dont seem to want happy satisfied customers. I for 1 will never shop again with currys. Disgusting service, next time I need electrical goods i shall be heading to John lewis”

Helpful Report

Posted 5 years ago

“Disgusting customer service. Ordered an item for evening delivery which never turned up on the 1st July. I got the delivery refunded but it's now 8th August and I'm still fighting to get a refund! All I got told today was that I have to wait for the item to be returned to the warehouse! Will never use Currys again.”

Helpful Report

Posted 5 years ago

“Disgusting customer service. Ordered an item for evening delivery which never turned up on the 1st July. I got the delivery refunded but it's now 8th August and I'm still fighting to get a refund! All I got told today was that I have to wait for the item to be returned to the warehouse! Will never use Currys again.”

Helpful Report

Posted 5 years ago

“Bought lots of products of curry's Latest being essentials fridge freezer (three 45mins calls passed from pillar to post) bought brand new just over a year old, fridge not working but currys totally uninterested. Appalling customer service and attitude”

Helpful Report

Posted 5 years ago

“A few months ago, I ordered an oven with next day delivery. Because I'm working 6 days a week, I took a day off from work to receive it. Time slot 1pm-7pm. Around 7pm driver called that he is unable to deliver it because of heavy traffic and it is too late (and he is working until 7pm), and rescheduled it to Saturday (4 days later!). So I was waiting all day on Saturday to receive a phone call from the driver at the end of the whole day (!) that his car broke down and can't deliver it. Angry, I cancelled it and ordered from another company. Last week, I ordered a washing machine. Lesson learned and I booked it to be delivered on Sunday because no one will pay me for another lost day of work. Guess what? End of the day, a phone call from the driver that his car broke down and can't deliver it! How convenient, isn't it?! This is outrages! The call centre couldn't help me either, just apologised. The order cancelled. I am so so angry! Waisted three days on waiting, lost salary for one day, money on phone calls (5p per minute, and you need to wait min 30min to talk to someone, who can't do anything really!) and of course no washing machine... Add to it stress and lost trust. Never ever again I will use Currys delivery service!!! All that adverts about next day and weekends deliveries are massive scam!”

Helpful Report

Posted 5 years ago

“A few months ago, I ordered an oven with next day delivery. Because I'm working 6 days a week, I took a day off from work to receive it. Time slot 1pm-7pm. Around 7pm driver called that he is unable to deliver it because of heavy traffic and it is too late (and he is working until 7pm), and rescheduled it to Saturday (4 days later!). So I was waiting all day on Saturday to receive a phone call from the driver at the end of the whole day (!) that his car broke down and can't deliver it. Angry, I cancelled it and ordered from another company. Last week, I ordered a washing machine. Lesson learned and I booked it to be delivered on Sunday because no one will pay me for another lost day of work. Guess what? End of the day, a phone call from the driver that his car broke down and can't deliver it! How convenient, isn't it?! This is outrages! The call centre couldn't help me either, just apologised. The order cancelled. I am so so angry! Waisted three days on waiting, lost salary for one day, money on phone calls (5p per minute, and you need to wait min 30min to talk to someone, who can't do anything really!) and of course no washing machine... Add to it stress and lost trust. Never ever again I will use Currys delivery service!!! All that adverts about next day and weekends deliveries are massive scam!”

Helpful Report

Posted 5 years ago

“had the worst experience from them. I bought a dishwasher with installation paid for.The dishwasher was delivered and was not installed. I am still waiting for it to be installed. Their customer service team are not helpful at all they are only interested in taking your money”

Helpful Report

Posted 5 years ago

“Bought my wife a Mac Air Laptop for her birthday and was told I could collect after 5pm on Friday. When I went to collect it wasn't there but they hadn't told me so I had a wasted trip. To make matters worse they didn't have a clue where it was and said that they would email and let us know, but guess what - no email. Tried to phone on Saturday but couldn't get through as nobody answers the phone. Tried again on Sunday and managed to get through only to be told that they thought it might be in Cardiff which is a bit odd as I live in Ramsgate. I'm now to expect an email tomorrow (Monday) but I won't hold my breath.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews