Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I bought a Laptop from Currys last December and when a hardware issue arose after just 9 months they insisted on charging me £50 to run a diagnostic. Are they having a laugh? Although I've tried in vain to register a complaint they won't even allow me to speak to someone from their complaints team and finally offered me a £10 voucher off my next purchase. That's a waste as I'll NEVER use Currys again. I have grown to realise that customer care does not exist with this cartel and Currys are only interested in stripping as much money as possible from their unfortunate customers. The 12 month manufacturer warranty means NOTHING to Currys. An absolute rip off.”

Helpful Report

Posted 5 years ago

“Horrible experience dealing with the purchase. We ordered something to be delivered next day and paid extra for it. We stayed home all day but the item was not delivered. We got a call next day that it will be delivered the next week. We will never shop with them ever again.”

Helpful Report

Posted 5 years ago

“Awful. Ordered a laptop to be delivered to a store, got the order cancelled because they couldn't "deliver it to my house". Phoned them up and they told me the bank cancelled my payment. Phoned up my bank and the payment had actually went through fine. When I phoned them back they didn't explain themselves at all. Checked the page of the laptop, and they've decided to take the delivery option off. My money is now stuck in "pending transactions" until it, hopefully, gets cancelled. Why not deliver an item? Awful. Awful shop, awful service, and they LIED to me and BLAMED my bank.”

Helpful Report

Posted 5 years ago

“Bought a battery powered hoover for nearly 200 pounds - it broke after 3 days - took it back to Currys crown point Leeds - they didn't want to know - they told us to ring the hoover manufacturer - the shop then wouldn't help us any further and told us to leave the store when I got angry with them!!!! Worst customer service I have ever seen....”

Helpful Report

Posted 5 years ago

“Please dont buy careplan from currys. They wont repair it and you will loose your money.. If few water or juice fall, they may say misuse.. If falldown they say mishandle.. If anu software or hardware issues they they overuse... They will take all your money.. If you cancel your careplan after buying, you have to ages to get the money but they wont give you full payment.. Only they will give 2 month careplan prize... Still doubt...? Go through reviews on teamknowhow...”

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Posted 5 years ago

“All of it why send a person who’s clearly not helpful we have no way of moving forward until someone comes to move the American fridge on the parth out why give the size when you’re person go by the box and package 📦 and refused to help us Stating there’s more than 3 steps and refused to take the old one it had a small amount of ice too much cont do on Saturday dissatisfaction all round spent a lot money to get shabby service we also told the shop we live on a slope he completely refused started not told we are 60 years old thanks curry s”

Helpful Report

Posted 5 years ago

“Don’t even sign up with them. I have been paid money to them last 3 years. My washing machine is broke and I rang them up to book repair. They said it will take 5 days. I have waited 5 days. No one turned up I rang them to find out and just been told never been booked at first place. I have 3 kids all going to school. Paid them about £400 last 3 years for nothing. If you don’t wanna waste your money don’t even go near them. This is rubbish. Useless. They don’t even know what they do.”

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Posted 5 years ago

“Really poor service. Would not recommend.”

Helpful Report

Posted 5 years ago

“Went to curry’s at Pippa Hill Basildon to buy a kettle & coffee machine. Was happy to decide on a kettle ourselves but as we had not owned a coffee maker before we read a display board explaining the type of machines Curry’s had on available and then we asked an assistant for help - as we wanted a ground coffee make which was also pod compatible. It was immediately clear she didn’t have a clue about the coffee machines so we asked her who might. She had a quick look around and said she wasn’t sure so we told not to worry. We then notice a lady standing at the exit who looked looked she was there to advise. I asked her if any of the staff could advise us on the coffee machine - she pointed out a young man him to assist us. He came over, we asked the same question ... .... pretty soon it was obvious he had no idea either. His best advice was that after we had purchased their machine we could read the user manual ! I was embarrassed for him so said not to worry we’ll buy elsewhere. He immediately got his mobile out and appeared to have got straight on with his social media posts !! As we went to pay for the kettle I saw a guy dressed differently who looked like a manager who might have an answer for us so i asked him the same question , is there anyone in the store who could help us with which coffee machine would be best for us. “Yes” he said “i can ask this lady to help you”. He directed me to the first girl we had asked and who we knew had no clue. I said to the manager that we had already asked her and she didn’t know. I am now very frustrated as no open knows and no one really cares. At that point we decided we will go elsewhere to purchase a machine. There must be stores who train their staff properly who can advise customers with basic questions. Clearly Curry's can afford to let £200.00 banker sales walk out and buy from their competitors. I will look at other retailers first before returning to Curry’s. Very frustrating and extremely poor customer relations - This is clearly a problem of the arrogance of them knowing there is not much competition out there!”

Helpful Report

Posted 5 years ago

“Ordered a gas cooker, electric cooker and electricians turned up to install it, awaited refund 5 days. Ordered myself online as they are incompetent, turned up at last a gas cooker only today to be damaged , now a complaint gone in to these fools and awaiting another gas cooker tomorrow??? Who knows what’s coming!! Is it that hard to supply what I paid for????”

Helpful Report

Posted 5 years ago

“Reading Gate Branch. Rude obnoxious manager called ADRIAN BROWN. have a faulty tumble dryer. despite there being several free staff members downstairs they would not assist us as tumble dryers are upstairs, they can only assist with goods on the floor they work on (apparently). 20 members of staff downstairs, one poor guy on his own upstairs. asked a manager to assist, ADRIAN BROWN is the most unhelpful W***** I have ever had the misfortune to deal with. don't waste your hard earned cash in Curry's PC WORLD the after service is Sh**. they will happily take your money but do not expect any assistance if things go wrong avoid like the plague, they just do not want to help you, guess staff follow the example set by their manager, how ADRIAN BROWN is a manager god only knows he has no people skills and his staff are learning these bad traits from him, he should be sacked”

Helpful Report

Posted 5 years ago

“Bought a tv from Currys branch in Guisley, near Leeds and found it was much thicker (deeper) than expected plus the aerial socket pointed straight out of the back making it unsuitable for wall mounting in a small kitchen. I took the item back the following day to exchange for a more suitable tv to be chosen from the ones on display. I was surprised to be told I would have to pay a handling charge of 10% as the box had been opened. I asked to see the manager and she said "read our conditions!" Where are these conditions displayed? Said I, certainly not where I can see them! " they're on your receipt she said" I then pointed out that this receipt was only viewable ( in the smallest print available!!) AFTER I had purchased said item The manager was not for changing her mind and walked off. I had to accept this totally illegal charge but it's for certain I'll never visit Currys again. P.s. Just worked out I've spent over two thousand pounds buying items for my granddaughters houses as well as for my own house”

Helpful Report

Posted 5 years ago

“DON'T USE THEM for large items. I bought a fridge/freezer online, paid £30 for delivery and another £30 for them to take away the old broken one. They arrived and refused to deliver as they don't supply their delivery teams with proper lifting equipment (apparently it's a pain in the neck to use) so they wouldn't carry it up 2 flights despite my address clearly stating level 2 flat. They were obnoxious, cost me nearly £700 that I didn't receive back into my account for 5 days so I couldn't buy one elsewhere. On top of that I had a freezer and fridge full of food that was ruined and medicine that needs to be kept cold due to live ingredient that went off making my child very, very ill. Shocking service and they fall back on 'it is the drivers decision on whether to deliver'. So, if you don't live in a bungalow DO NOT ORDER from them, they won't deliver and leave you in a really bad situation without a care.”

Helpful Report

Posted 5 years ago

“Categories Alternate Text Steven Rees For companies Your review counts! You reviewed Currys PC World Steven Rees Steven Rees 4 reviews 1 star: Bad Just now Total Disappointment ordered a 70" tv in the Folkestone store by a really friendly sales rep. Was ordered and my date was chosen, I paid extra for time slot and on the day, I had no communication whatsoever so i called them. I then find out there was no delivery booked for this day even though my receipt clearly says so. The telephone sales person was very apologetic and couldn't get through to Folkestone via phones. I ended up cancelling the product and was very disappointed. Having looked at Curry's reviews, you can see their level of service is poor. I purchased my TV via Appliance Direct instead and just look at their reviews in comparison. I wished I did not bother with Currys as every time I purchase with them, there is an issue with either the service or staff. The way forward is to buy online and it will not be too soon before companies like currys with extremely poor ratings end up like BLOCKBUSTERS, extinct!”

Helpful Report

Posted 5 years ago

“Placed an order in store 3 weeks ago. Told 7 days for delivery. Went back to the store on 01september and got told their delivery delayed to 05th September. Rang on 06th September told waiting for stock to be put on computer so it can be allocated for delivery. Rang again on 09th September and got told they have not received a delivery but one is due on the 10th September. Rang back again to arrange delivery to be told they actually don't have any stock at all and there is none due until October and had it confirmed that the store knew there was no stock due when I originally placed the order in August. Totally fed up so asked for a refund only to be told no one can authorise a refund so I must travel nearly 10 miles to the store I ordered from to get a refund a month after ordering. ABSOLUTE BUNCH OF CON ARTISTS. SO RANG AO.COM, CONFIRMED THERE AND THEN DELIVERY TIME AND DATE. CURRYS YOU WILL NEVER GET ANY BUSINESS FROM ME AGAIN”

Helpful Report

Posted 5 years ago

“Placed an order in store 3 weeks ago. Told 7 days for delivery. Went back to the store on 01september and got told their delivery delayed to 05th September. Rang on 06th September told waiting for stock to be put on computer so it can be allocated for delivery. Rang again on 09th September and got told they have not received a delivery but one is due on the 10th September. Rang back again to arrange delivery to be told they actually don't have any stock at all and there is none due until October and had it confirmed that the store knew there was no stock due when I originally placed the order in August. Totally fed up so asked for a refund only to be told no one can authorise a refund so I must travel nearly 10 miles to the store I ordered from to get a refund a month after ordering. ABSOLUTE BUNCH OF CON ARTISTS. SO RANG AO.COM, CONFIRMED THERE AND THEN DELIVERY TIME AND DATE. CURRYS YOU WILL NEVER GET ANY BUSINESS FROM ME AGAIN”

Helpful Report

Posted 5 years ago

“I've bought Washing machine in a Currys shop. Paid for delivery, paid for installation, paid for Repair and Support plan. Don't do that, NOTHING from their products works and all are lies. ** They WON'T install your product if they do not have time or do not feel like it. I've been left with washing machine in the middle of the kitchen and the delivery guys left. ** They WON'T ensure your warranty is dealt with during 48 hours. They are BUTLERS of suppliers. Suppliers decide WHEN and WHAT is repaired, which means the Repair and Support Plan is a SCAM. Probably criminal. In my case Samsung said they GUESS the MIGHT deal with the referred issue during 3 days, but they guarantee NOTHING. ** They WON'T replace product damaged during transport you ordered from Currys shop. RESULT: Samsung washing machine bought from Currys is in a corner of my garage waiting for legal procedure with Currys and I bought a new one elsewhere. 6 hours of my time and £500 wasted.”

Helpful Report

Posted 5 years ago

“after i looked at my receipt for a dishwasher i cant use which was bought on the 19th of august and delivered on the 26th of august i just say its only guaranteed for 3 months and now almost a month has passed and no working dishwasher,, This is a joke , any electric items i have bought are guaranteed for a year ,, no wonder i was sold a load of junk from a guy not long out of short trousers who told me no, one payes with cash,, i payed cash from my pension so thats how i pay for items ,,you lot should be ashamed of yourselves putting me through such stress and sleepless nights , i never will buy another item from currys and i advise anyone to stay away and get a better service elsewhere , Hazel”

Helpful Report

Posted 5 years ago

“spent £900 on washing machine and hobs, added the installing service, for the next week, got a day off to receive the goods and the day of the delivery i get a phone call asking where to park, i tell them where to and i realize that after two hours they just disappeared, i call the customer service, and they said that they left without telling me anything, the reason was because they couldn t park, at that point i was shocked and angry because got the day off, meanwhile i had to be another week without hobs and cooking only with microwave and oven. the lady on the phone then tells me that they will call me back for an appointment and guess what, i didn t get any call. i get a call after 2 and half weeks while i was on holidays and they said that the truck was downstairs my building for delivery, i was shocked again and tell them that i didn t know anything about it. so the lady from the phone tells me that they will call me in few minutes to rearrange a delivery, this time i got a call after 5 min and the person on the phone said to reschedule for the next two weeks on a specific day. i got the day off, waited till 4pm and called the customer service, guess what, the girl on the phone told me that they cancelled the day before and they didn t tell me anything about it, then i feel frustrated and a bit angry and ask her to arrange a delivery for next day and she says, it s been cancelled so i can only refund you, long story short we had a bit of a conversation and she hang up the phone on me without refunding me. Can i assume that I've been robbed? i called again currys and the guy on the phone refunded me. Conclusion and sorry if i was long, but with all my strength, in the future, if i can avoid such a bad shop i will with all myself, and i will suggest to everyone of you to find another alternative before going to currys, this wasn t my first bad experience but the worst. once i had a broken tv and they didn t refund me, same happen to a friend. now i m without hobs and washing machine and more than a month has passed.”

Helpful Report

Posted 5 years ago

“No manners at all not interested in how anyone feels when something goes wrong, i would never shop in currys again”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews