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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“3 damaged ovens, bad customers service”
Helpful Report
Posted 8 years ago
Paula Christmas
Unverified Reviewer
“Great range, prompt delivery and installation.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Great delivery”
Helpful Report
Posted 8 years ago
James McNeil
Unverified Reviewer
“Excellent service . Fast delivery .”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Bought a new coffee mug from there (i know, it was by the coffee machines) that has yet to leak. cheers bodum”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Very helpful female staff member in the Thetford shop, our hob was delivered very quickly when it was out of stock everywhere else! Great service”
Helpful Report
Posted 8 years ago
Katie Brown
Unverified Reviewer
“I am so cross about the day I have had and what should have been a nice straightforward experience of getting a new washing machine delivered and installed after the other needed replacing. Got a slot of 10-2 but still no sign by 2 nor a phonemail/any communication regarding what was happening. Rang up rather cheesed off to be told there had been an incident and they were running half an hour behind. I was very lucky to have a husband working at home which meant I could go out and leave it with him as fed up of staying in to wait. Then by text from husband learned they had finally arrived at 3pm - thought "great, finally.." then another text that it wouldn't be installed as not the right connection - how could this be when we had already had another washing machine installed?? I was incensed! husband told me to find a flagstaff which was not on our connection and without this, the "expert" was not allowed to install incase of any water leaks. Husband told him that should be ok if he just turns water off at stopcock and not to worry about any bit of water coming out. But no, and neither could he disconnect the old machine due to the same problem - so what was the point of coming at all?!! I would have told him to take the machine and himself back to where they had come from!! the incident was also apparently that the driver had run out of driving time so this was a different guy who had needed to go and pick the machine up etc etc but no explanation of why this was not communicated to customer. So Currys are happy to take your money off you but couldn't give a monkeys whether you get the service you're expecting, nor indeed the appliance you were so stupid to buy from them, whether it actually works as you expected, totally cheesed and will recommend to anyone thinking of doing the same to GO LOCAL!!!! they are experts, not these delivery drivers who have been shown to do the basics, so so so MAD!!!!!!!!!! on top of that, rang to get if off my chest - the music is awful, then get put through to someone else after waiting a good 6 minutes to have to have another 6 minutes worth and just lost the will..”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Still no Birthday present 13 days after an in-store purchase of an Asus chrome flipbook Beware ! before you order in the Dundee store. Finally received the Chromebook on the 23rd August after purchasing on the 9th. The final straw was the Chromebook stopped working on Friday the 3rd November less than three months after receiving the item. I returned to Currys to have them take my Chromebook away to try and find out the problem which can take up to 28 days. So my birthday present is spending more time at Currys than with me. I am hoping this will have a happy ending with Currys showing me they can deserve a good review.”
Helpful Report
Posted 8 years ago
Susan Clarke
Unverified Reviewer
“Delivery from currys due Friday tracked online and it showed it would be in the afternoon. It did not arrive tracked again then it showed delivery on Monday. There was no communication from anyone so sat in all day for nothing. Then from Friday evening l tried to get through to the delivery number, eventually got through on Sunday morning. Explained what happened and that l wanted the item cancelled. At the very least l would have thought that l would have been offered something so that l kept the order but no the order just was cancelled. I had another item being delivered from AO.com and what an excellent service, phone call to give estimate delivery time and then 10 minutes before l got a phone call to say they where near by. I think you could learn a lot from them.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Good Morning My washing machine first went wrong on the 23rd October 2017. The engineer attended the 26th October to fit a part didn’t fix the problem ordered another part. Rebooked for 31st October I took another day off work only for the visit to be cancelled on the morning of the call to say the parts had not arrived. You would of known this the day before therefore could of let me know instead of wasting my time and a days annual leave. Appointment then rebooked for Saturday 4th November part fitted only to be told more parts are required. Including one of the parts that was replaced on the first visit? This is now the second week with no washing machine I now have to spend another Saturday at the launderette paying £7 per load which when you do four loads equals £28 a time which means I spent £56 getting my washing done and spent two Saturdays sat in a launderette , wasted two days annual and now have take another day off work. Your quite happy to take the cover agreement payment every month but the service you provide is below standard. Not only am I paying for cover I’m now paying to use a laundrette and using the last days annual leave I have left this year. Why are not all the parts brought on a repair visit it seems to be a bit of a guessing game just keep fitting parts until the machine is fixed? How many more visits will be required until you have rebuilt the machine?”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The staff were not as fully trained as I would have liked.”
Helpful Report
Posted 8 years ago
Wayne Smith
Unverified Reviewer
“Went into store on Wednesday and spent £769 on an iPad Pro. None in store so arranged for delivery to store the following day. I wasn't contacted in any way and so phoned the store at 5:30pm to ask what was going on. I was told that it was not there but had been dispatched. The member of staff could offer no explanation as to why this was the case, but said that I would receive a phone call today, once it arrived. Needless to say, I received no phone call, so attended the store at 2:30pm. I was told that it was not there but the courier had not collected it. I enquired when it would be delivered and was told that they did not know. Was then told that any refund would take 3-5 working days, despite me being able to give them the money within seconds! I did point out that if I had taken an iPad on Wednesday, they would not have been quite as willing to wait until a vague date in the future as to when I was going to pay for it! I was then told that they only had an email address for the courier and could not phone. When I said that I was going to wait in store until the email was responded to, they miraculously found a phone number! At the time of leaving, I still do not know whether the iPad will arrive tomorrow or Monday. I shall not hold my breath. This is the third time I have dealt with Currys in recent months and the third time I have experienced similar problems and lack of service. If it were not for a discount scheme offered by my employer, I would not go near the place. I naively thought that previous experience was unfortunate, but unfortunately seems to be the norm. A lack of viable competition in the High Street seems to mean that they do not have to care about customer service at all.”
Helpful Report
Posted 8 years ago
Gaurav
Unverified Reviewer
“Really pissed off with the service, I bought a Samsung 60’ Inch TV from Curry’s, there was an accidental damage to the TV and I sent it for the repair and they lost my TV I contacted them 9 times on different occasion just to get an update on my TV and after 14 days they told me your TV is lost and will send you the voucher, it took me 5 – 6 days just to get that voucher. I bought my TV for 1000 euro on Stephen’s Day sale. Now when I walked into the store with my voucher they don’t do any Samsung 60’ TV anymore. Now they are trying to get me to settle on cheaper brand like LG or go down to 55’. I am really frustrated about this as it is not my fault you guys lost the TV not me and I would expect to get next best option out of it which would be Samsung 65’ but for that they are asking me to pay 500 euro extra. But I am not trying to update my TV or anything I just want my TV back but it’s been 20 days without TV and no update where is my case. I have numerous things from Curry’s PC world with cover plan and they are expensive I paid 200 euro extra on that just for safety of my TV. It’s like tomorrow if something goes wrong with my Apple IMac and I send it to them for repair and they lose it and apple have stopped making that spec model there is bit higher spec available but currys pc world will want me to go buy windows because it’s cheaper option for them. I AM JUST SO FRUSTED WITH THEIR SERVICE I WOULD LITERALLY STOP PUCHASING ANYTHING FROM CURRYS THE WAY ARE DEALING WITH MY CASE.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Verry good procduct value for money and fast shipping”
Helpful Report
Posted 8 years ago
MRS MICHELE SEWELL
Unverified Reviewer
“We were browsing shops recently looking for a new 2 in 1 laptop for our daughter, and decided to take a trip over to CURRYS PC WORLD in Canterbury. My advice - DO NOT SHOP HERE ! We were happily trying to look at the products on display, particularly one laptop that we were considering purchasing, when one of the staff came over with another customer, and started moving the laptop we were looking at and clearly trying out, and closed the lid so that the other customer could look at it. I could not believe the rudeness of the member of staff. He finally apologised to us, and placed it back down so we could continue looking at it, but during the entire 30 minutes we were browsing the laptops, not one member of staff came over to see if we required any assistance! I WAS DISGUSTED considering there were plenty of free members of staff doing nothing! I have myself worked in Customer Service for some number of years, and I have never seen such a lack of disinterest in my entire career. Their loss - we had the money to spend that day and went elsewhere. I just wonder how many other customers have done the same thing though.”
Helpful Report
Posted 8 years ago
R A
Unverified Reviewer
“Previous 2 year old HP printer ceased printing due to faulty printer head. Fortunately 3 year guarantee still in place- Currys supplied a replacement printer plus extra spare cartridges to the full value of my old unit”
Helpful Report
Posted 8 years ago
Ally Sparham
Unverified Reviewer
“Good price, informative website, lots of specs and reviews so I could make the right choice, simplified what each computer was best for, fast delivery with good communication, quality item and year’s guarantee.”
Helpful Report
Posted 8 years ago
Mr Garrett-.Harvey Ste
Unverified Reviewer
“Text saying delivery between 1430 and 1830. Telephoned them at 1845 to see where it was. Took till 1905 to get to speak to someone. Told one of the delivery men had injured themselves ealier so they are 2 hours behind. Asked if would definitely be delivered tonight. Now 2130. Was promised delivery driver would call with ETA. Still waiting. To cap it all they new about delay at 1400. Said to man on phone. Would of been nice if someone had informed me of delay. Know how.... know idea.... how are they still in business....”
Helpful Report
Posted 8 years ago
DEREK HUGHES
Unverified Reviewer
“Ordered 4 white goods, promised 2-4 weeks delivery, only ever got 2 out of four items. Spent at least 5 hours on the phone, rubbish service, false promises (lies).......totally depressed”
Helpful Report
Posted 8 years ago
Mrs Kerfoot
Unverified Reviewer
“My husband and I went to Currys for a dryer and was looking for one without a sensor. The gentleman at the install branch told us they didn't sell such a thing, only dryers with sensors. So we left thinking we would not be able to have a dryer for our garage. My husband went back a few weeks later with a problem with him mum's washer (which still has not been sorted and this was delivered 3 weeks ago)and while he was there was told that they did in fact sell dryers without sensors. We ordered and was given a Sunday delivery and a time slot. The delivery never showed up, there was no phone call or email to inform us of this. We had waited in all afternoon and through till half past eight. I definitely would not recommend Currys. Totally rubbish.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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