Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,480 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 18th August 2025

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Amanda Cole

Kelsey

Dominion

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Musian

Noel

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Morning My washing machine first went wrong on the 23rd October 2017. The engineer attended the 26th October to fit a part didn’t fix the problem ordered another part. Rebooked for 31st October I took another day off work only for the visit to be cancelled on the morning of the call to say the parts had not arrived. You would of known this the day before therefore could of let me know instead of wasting my time and a days annual leave. Appointment then rebooked for Saturday 4th November part fitted only to be told more parts are required. Including one of the parts that was replaced on the first visit? This is now the second week with no washing machine I now have to spend another Saturday at the launderette paying £7 per load which when you do four loads equals £28 a time which means I spent £56 getting my washing done and spent two Saturdays sat in a launderette , wasted two days annual and now have take another day off work. Your quite happy to take the cover agreement payment every month but the service you provide is below standard. Not only am I paying for cover I’m now paying to use a laundrette and using the last days annual leave I have left this year. Why are not all the parts brought on a repair visit it seems to be a bit of a guessing game just keep fitting parts until the machine is fixed? How many more visits will be required until you have rebuilt the machine?”

Helpful Report

Posted 7 years ago

“The staff were not as fully trained as I would have liked.”

Helpful Report

Posted 7 years ago

“Went into store on Wednesday and spent £769 on an iPad Pro. None in store so arranged for delivery to store the following day. I wasn't contacted in any way and so phoned the store at 5:30pm to ask what was going on. I was told that it was not there but had been dispatched. The member of staff could offer no explanation as to why this was the case, but said that I would receive a phone call today, once it arrived. Needless to say, I received no phone call, so attended the store at 2:30pm. I was told that it was not there but the courier had not collected it. I enquired when it would be delivered and was told that they did not know. Was then told that any refund would take 3-5 working days, despite me being able to give them the money within seconds! I did point out that if I had taken an iPad on Wednesday, they would not have been quite as willing to wait until a vague date in the future as to when I was going to pay for it! I was then told that they only had an email address for the courier and could not phone. When I said that I was going to wait in store until the email was responded to, they miraculously found a phone number! At the time of leaving, I still do not know whether the iPad will arrive tomorrow or Monday. I shall not hold my breath. This is the third time I have dealt with Currys in recent months and the third time I have experienced similar problems and lack of service. If it were not for a discount scheme offered by my employer, I would not go near the place. I naively thought that previous experience was unfortunate, but unfortunately seems to be the norm. A lack of viable competition in the High Street seems to mean that they do not have to care about customer service at all.”

Helpful Report

Posted 7 years ago

“Really pissed off with the service, I bought a Samsung 60’ Inch TV from Curry’s, there was an accidental damage to the TV and I sent it for the repair and they lost my TV I contacted them 9 times on different occasion just to get an update on my TV and after 14 days they told me your TV is lost and will send you the voucher, it took me 5 – 6 days just to get that voucher. I bought my TV for 1000 euro on Stephen’s Day sale. Now when I walked into the store with my voucher they don’t do any Samsung 60’ TV anymore. Now they are trying to get me to settle on cheaper brand like LG or go down to 55’. I am really frustrated about this as it is not my fault you guys lost the TV not me and I would expect to get next best option out of it which would be Samsung 65’ but for that they are asking me to pay 500 euro extra. But I am not trying to update my TV or anything I just want my TV back but it’s been 20 days without TV and no update where is my case. I have numerous things from Curry’s PC world with cover plan and they are expensive I paid 200 euro extra on that just for safety of my TV. It’s like tomorrow if something goes wrong with my Apple IMac and I send it to them for repair and they lose it and apple have stopped making that spec model there is bit higher spec available but currys pc world will want me to go buy windows because it’s cheaper option for them. I AM JUST SO FRUSTED WITH THEIR SERVICE I WOULD LITERALLY STOP PUCHASING ANYTHING FROM CURRYS THE WAY ARE DEALING WITH MY CASE.”

Helpful Report

Posted 7 years ago

“Verry good procduct value for money and fast shipping”

Helpful Report

Posted 7 years ago

“We were browsing shops recently looking for a new 2 in 1 laptop for our daughter, and decided to take a trip over to CURRYS PC WORLD in Canterbury. My advice - DO NOT SHOP HERE ! We were happily trying to look at the products on display, particularly one laptop that we were considering purchasing, when one of the staff came over with another customer, and started moving the laptop we were looking at and clearly trying out, and closed the lid so that the other customer could look at it. I could not believe the rudeness of the member of staff. He finally apologised to us, and placed it back down so we could continue looking at it, but during the entire 30 minutes we were browsing the laptops, not one member of staff came over to see if we required any assistance! I WAS DISGUSTED considering there were plenty of free members of staff doing nothing! I have myself worked in Customer Service for some number of years, and I have never seen such a lack of disinterest in my entire career. Their loss - we had the money to spend that day and went elsewhere. I just wonder how many other customers have done the same thing though.”

Helpful Report

Posted 7 years ago

“Previous 2 year old HP printer ceased printing due to faulty printer head. Fortunately 3 year guarantee still in place- Currys supplied a replacement printer plus extra spare cartridges to the full value of my old unit”

Helpful Report

Posted 7 years ago

“Good price, informative website, lots of specs and reviews so I could make the right choice, simplified what each computer was best for, fast delivery with good communication, quality item and year’s guarantee.”

Helpful Report

Posted 7 years ago

“Text saying delivery between 1430 and 1830. Telephoned them at 1845 to see where it was. Took till 1905 to get to speak to someone. Told one of the delivery men had injured themselves ealier so they are 2 hours behind. Asked if would definitely be delivered tonight. Now 2130. Was promised delivery driver would call with ETA. Still waiting. To cap it all they new about delay at 1400. Said to man on phone. Would of been nice if someone had informed me of delay. Know how.... know idea.... how are they still in business....”

Helpful Report

Posted 7 years ago

“Ordered 4 white goods, promised 2-4 weeks delivery, only ever got 2 out of four items. Spent at least 5 hours on the phone, rubbish service, false promises (lies).......totally depressed”

Helpful Report

Posted 7 years ago

“My husband and I went to Currys for a dryer and was looking for one without a sensor. The gentleman at the install branch told us they didn't sell such a thing, only dryers with sensors. So we left thinking we would not be able to have a dryer for our garage. My husband went back a few weeks later with a problem with him mum's washer (which still has not been sorted and this was delivered 3 weeks ago)and while he was there was told that they did in fact sell dryers without sensors. We ordered and was given a Sunday delivery and a time slot. The delivery never showed up, there was no phone call or email to inform us of this. We had waited in all afternoon and through till half past eight. I definitely would not recommend Currys. Totally rubbish.”

Helpful Report

Posted 7 years ago

“price matched from other online retailer”

Helpful Report

Posted 7 years ago

“Given recent experiences of Currys customer services, this is probably yet another waste of time and energy, but here goes :- Ordered integrated dishwasher beginning of October and given delivery date of Thursday 26th of that month. The evening of 25th October given delivery time of between 7.00am and 11.00am next morning. At 7.10 am received phone call from delivery crew to say they would be with us in 10 minutes, which was true to their word. When they arrived they were very polite and professional and introduced themselves (with handshakes) as Kyle and Neil. After Kyle had disconnected old dishwasher and removed it from our kitchen, Neil brought the new appliance out from the van when he discovered it was NOT an integrated appliance, and that the depot in England had sent the wrong machine. On hearing this, Kyle was very apologetic and contacted his base with the bad news. He was told that the proper appliance would be re-delivered and installed on Saturday 28th October, and we again agreed that an early time of between 7.00am and 11.00am would suit us. All in all not TOO bad so far - such mistakes can easily be made. On the morning of 28th October I arose (as usual) at 6.30am to feed our 3 cats and let them out in the garden before having my own breakfast. At 7.30 am I heard my wife answering her phone upstairs in the bedroom. I assumed this was again the delivery crew so went to the side window I our hallway where I could see down to the end of our street. Almost immediately, an unmarked white back-loader van reversed into the street, stopped very briefly about 50 yards from our driveway and drove off. As the vehicle did not have any of the Currys' logos or markings on it (unlike the first delivery truck on the Thursday), I thought it was not our delivery. However, when my wife came downstairs a few minutes later, she said the phone call she received was from Currys' depot saying that the delivery crew had attended our address and had not received an answer when they knocked on our door. When I told my wife about the white van she was totally dumbstruck and very very angry [ indeed, looking back on it now, it appears the call to my wife had actually come BEFORE the van had even entered the street]. My wife tried to call the depot back, but received an automated reply which, when she entered the delivery code, said the delivery had not been made. Totally unbelievable and unacceptable rubbish ! At 8.00am I personally called customer services and an apologetic Currys staff member looked into the situation and eventually told me that he had sorted things out and that our dishwasher would be definitely delivered and installed at 3.00pm that same day. At 3.15pm, when we had heard nothing more about our delivery, my wife spent 15 minutes getting through to customer services and, after another lengthy call, was assured the crew of the van would phone us just before they arrived. When nothing happened by 5.00pm my wife again tried to call customer services, but was then again met with an automated service which again told her that the 2nd delivery had also failed. Again totally unbelievable and unacceptable as both of us had been at home all afternoon awaiting a phone call or the arrival of a van in our street. This Sunday, 29th Inst., my wife again contacted Currys customer services and was very angry to be told that the second (failed) delivery had been made at 3.45pm on the 28th and again no one was at home. It is beginning to appear that someone along the lines of communication is not being entirely honest, and that perhaps Currys are using the services of sub-contractors who probably still get paid if a delivery/installation is unsuccessful. We have now been informed that our appliance has been sent back to the depot in England and that it will not now be with us until Friday 3rd November. This has now become totally intolerable and if Currys do not come up with a satisfactory resolution to the problem then we will be looking into where we stand legally given the unacceptable circumstances surrounding our purchase from your organisation. As I said at the outset I am probably wasting my time filling in this complaint, so I am not expecting a reasonable outcome, given recent communications with your staff. However, I have awarded you 1 star for the services provided to us by Neil and Kyle. Pity all of your staff are not so respectful and professional.”

Helpful Report

Posted 7 years ago

“We ordered a fridge freezer & also paid for collection & disposal of our old one. They gave us a delivery date & time. So waited in all day, emptied our fridge freezer the evening before delivery & got it all ready for collection & moved into the garage. Delivery time came & went no fridge freezer or telephone call about the delay. On checking the delivery tracker out of curiosity, there's a message please contact us there's a query about your order. So I ring them at a charge of 5p a minute, 8 minutes later someone answers. This person checks my delivery ref, no query on there so I'm now on hold again whilst he rings the depot. Turns out they've damaged the fridge freezer at the depot, so there'll not be a delivery as the have to order another one. Which can't be delivered for another week because we only deliver in your area on certain days. So I'm now without a fridge freezer for a week, loads of food now having to be wasted. I've got to take a day off work for the next delivery & they couldn't even be bothered to ring & let us know what had happened even though they had been given two telephone numbers. I'll never be buying from Currys again & I'll be informing friends & family to avoid them. Bunch of cowboys, disgraceful customer service.”

Helpful Report

Posted 7 years ago

“ive recently purchased a new dryer from currys, the in store service was exceptional, however the know how experience which lead up to this purchase, as my old aplience broke and was under know how policy. The service of knowhow was absolutely horrendous. Every excuse under the sun, put on hold, put through to there subcontract company without being informed. Even after my appliance as wrote off after four callouts and major work being carried out, with original problem not being resolved they didn't want to give me my code for new appliance, with every excuse and distraction under the sun. Three phone calls later I finually got it. What a drama, the total opposite to what I signed up for and paid for. If it wasn't for such a good shop service I wouldn't be giving any stars at all.”

Helpful Report

Posted 7 years ago

“Pants, bought a washing machine that didn't work and now waiting for a new one that has had 3 different delivery dates in less than 24 hours. When problem resolved there will be no more bought from currys. I suggest nobody else does. Know nothing team more like.”

Helpful Report

Posted 7 years ago

“Wouldn’t know where to begin it has been a nightmare”

Helpful Report

Posted 7 years ago

“Took a day off work to have a fridge delivered and fitted and surprise surprise after 4 phone calls and none the wiser no idea where it is ! Will never use this company again !!!!”

Helpful Report

Posted 7 years ago

“The service was great. I recieved my goods in a timely manner. I was also able to return items with out question. thus was also with in a timely manner.”

Helpful Report

Posted 7 years ago

“Ordered two items on the 11th October, paid for a Sunday delivery which was the first available date. I got a phone call on the delivery date at 07.15 to advise that they couldn't deliver until Tuesday 17th. I then got an e.mail to advise that delivery would be made today between 07.00 and 11.00. I have just called once again and advised that it doesn't look as though it will be here today. They have had payment for 14 days now and still no goods. Certainly wouldn't touch with a barge poll in future.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,480 reviews