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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“price matched from other online retailer”
Helpful Report
Posted 8 years ago
David And Sheila Killen
Unverified Reviewer
“Given recent experiences of Currys customer services, this is probably yet another waste of time and energy, but here goes :- Ordered integrated dishwasher beginning of October and given delivery date of Thursday 26th of that month. The evening of 25th October given delivery time of between 7.00am and 11.00am next morning. At 7.10 am received phone call from delivery crew to say they would be with us in 10 minutes, which was true to their word. When they arrived they were very polite and professional and introduced themselves (with handshakes) as Kyle and Neil. After Kyle had disconnected old dishwasher and removed it from our kitchen, Neil brought the new appliance out from the van when he discovered it was NOT an integrated appliance, and that the depot in England had sent the wrong machine. On hearing this, Kyle was very apologetic and contacted his base with the bad news. He was told that the proper appliance would be re-delivered and installed on Saturday 28th October, and we again agreed that an early time of between 7.00am and 11.00am would suit us. All in all not TOO bad so far - such mistakes can easily be made. On the morning of 28th October I arose (as usual) at 6.30am to feed our 3 cats and let them out in the garden before having my own breakfast. At 7.30 am I heard my wife answering her phone upstairs in the bedroom. I assumed this was again the delivery crew so went to the side window I our hallway where I could see down to the end of our street. Almost immediately, an unmarked white back-loader van reversed into the street, stopped very briefly about 50 yards from our driveway and drove off. As the vehicle did not have any of the Currys' logos or markings on it (unlike the first delivery truck on the Thursday), I thought it was not our delivery. However, when my wife came downstairs a few minutes later, she said the phone call she received was from Currys' depot saying that the delivery crew had attended our address and had not received an answer when they knocked on our door. When I told my wife about the white van she was totally dumbstruck and very very angry [ indeed, looking back on it now, it appears the call to my wife had actually come BEFORE the van had even entered the street]. My wife tried to call the depot back, but received an automated reply which, when she entered the delivery code, said the delivery had not been made. Totally unbelievable and unacceptable rubbish ! At 8.00am I personally called customer services and an apologetic Currys staff member looked into the situation and eventually told me that he had sorted things out and that our dishwasher would be definitely delivered and installed at 3.00pm that same day. At 3.15pm, when we had heard nothing more about our delivery, my wife spent 15 minutes getting through to customer services and, after another lengthy call, was assured the crew of the van would phone us just before they arrived. When nothing happened by 5.00pm my wife again tried to call customer services, but was then again met with an automated service which again told her that the 2nd delivery had also failed. Again totally unbelievable and unacceptable as both of us had been at home all afternoon awaiting a phone call or the arrival of a van in our street. This Sunday, 29th Inst., my wife again contacted Currys customer services and was very angry to be told that the second (failed) delivery had been made at 3.45pm on the 28th and again no one was at home. It is beginning to appear that someone along the lines of communication is not being entirely honest, and that perhaps Currys are using the services of sub-contractors who probably still get paid if a delivery/installation is unsuccessful. We have now been informed that our appliance has been sent back to the depot in England and that it will not now be with us until Friday 3rd November. This has now become totally intolerable and if Currys do not come up with a satisfactory resolution to the problem then we will be looking into where we stand legally given the unacceptable circumstances surrounding our purchase from your organisation. As I said at the outset I am probably wasting my time filling in this complaint, so I am not expecting a reasonable outcome, given recent communications with your staff. However, I have awarded you 1 star for the services provided to us by Neil and Kyle. Pity all of your staff are not so respectful and professional.”
Helpful Report
Posted 8 years ago
Susan Hodgett
Unverified Reviewer
“We ordered a fridge freezer & also paid for collection & disposal of our old one. They gave us a delivery date & time. So waited in all day, emptied our fridge freezer the evening before delivery & got it all ready for collection & moved into the garage. Delivery time came & went no fridge freezer or telephone call about the delay. On checking the delivery tracker out of curiosity, there's a message please contact us there's a query about your order. So I ring them at a charge of 5p a minute, 8 minutes later someone answers. This person checks my delivery ref, no query on there so I'm now on hold again whilst he rings the depot. Turns out they've damaged the fridge freezer at the depot, so there'll not be a delivery as the have to order another one. Which can't be delivered for another week because we only deliver in your area on certain days. So I'm now without a fridge freezer for a week, loads of food now having to be wasted. I've got to take a day off work for the next delivery & they couldn't even be bothered to ring & let us know what had happened even though they had been given two telephone numbers. I'll never be buying from Currys again & I'll be informing friends & family to avoid them. Bunch of cowboys, disgraceful customer service.”
Helpful Report
Posted 8 years ago
Daniel Waldram
Unverified Reviewer
“ive recently purchased a new dryer from currys, the in store service was exceptional, however the know how experience which lead up to this purchase, as my old aplience broke and was under know how policy. The service of knowhow was absolutely horrendous. Every excuse under the sun, put on hold, put through to there subcontract company without being informed. Even after my appliance as wrote off after four callouts and major work being carried out, with original problem not being resolved they didn't want to give me my code for new appliance, with every excuse and distraction under the sun. Three phone calls later I finually got it. What a drama, the total opposite to what I signed up for and paid for. If it wasn't for such a good shop service I wouldn't be giving any stars at all.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Pants, bought a washing machine that didn't work and now waiting for a new one that has had 3 different delivery dates in less than 24 hours. When problem resolved there will be no more bought from currys. I suggest nobody else does. Know nothing team more like.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Wouldn’t know where to begin it has been a nightmare”
Helpful Report
Posted 8 years ago
J Frain
Unverified Reviewer
“Took a day off work to have a fridge delivered and fitted and surprise surprise after 4 phone calls and none the wiser no idea where it is ! Will never use this company again !!!!”
Helpful Report
Posted 8 years ago
Juwel Ahmed
Unverified Reviewer
“The service was great. I recieved my goods in a timely manner. I was also able to return items with out question. thus was also with in a timely manner.”
Helpful Report
Posted 8 years ago
Sue From Camberley
Unverified Reviewer
“Ordered two items on the 11th October, paid for a Sunday delivery which was the first available date. I got a phone call on the delivery date at 07.15 to advise that they couldn't deliver until Tuesday 17th. I then got an e.mail to advise that delivery would be made today between 07.00 and 11.00. I have just called once again and advised that it doesn't look as though it will be here today. They have had payment for 14 days now and still no goods. Certainly wouldn't touch with a barge poll in future.”
Helpful Report
Posted 8 years ago
Lian
Unverified Reviewer
“The young lad who served us was just covering for lack of staff and wasn't trained in the area we were shopping however nothing was too much trouble, he explained why he couldn't immediately answer but then went off and got the answer or someone to help us. Very friendly and helpful.”
Helpful Report
Posted 8 years ago
Linda
Unverified Reviewer
“Products available and service very good before handing your money over. After sales service stinks. Once they have made a sale they no longer want to be helpful at all. This is not just one store this is a nationwide problem”
Helpful Report
Posted 8 years ago
Eric Coates
Unverified Reviewer
“Staff can't be bothered more interested in talking to one another , these large superstores don't work ,had a couple hundred pound to spend on a tablet ,straight to Argos”
Helpful Report
Posted 8 years ago
RICHARD
Unverified Reviewer
“I BOUGHT MY A TABLET THERE FOR MY SELF TO TAKE ON MY HOLIDAYS OVERSEAS AS WELL IN DIFFERENT LOCATIONS AS WELL AND IN THE PHILIPPINES MANILA THEN?”
Helpful Report
Posted 8 years ago
Margaret Evans-Bowskill
Unverified Reviewer
“Helped when I really didn't know what was required, without making me feel foolish”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Spent over £300 in Curry's they then ask for £20 to click and collect in store. This is to ensure that the goods are not delivered before the store opens and then returned to the warehouse. No it's not Curry's it's just a ploy to screw your customers for an extra £20. If every other store can do free click and collect for a £300 order then so can you.”
Helpful Report
Posted 8 years ago
D Evans
Unverified Reviewer
“Again made an order with currys to be sent email order recieved to then receive another to say order being processed, to now today to be told its cancelled, this is not the first time currys have done this with an item i have buy will not be using them again”
Helpful Report
Posted 8 years ago
Mr Howard
Unverified Reviewer
“Good service and choice”
Helpful Report
Posted 8 years ago
Rachel Peel
Unverified Reviewer
“Appalling customer services. Waiting on my third washing machine to be delivered because the other 2 haven't worked on arrival. Told my third washer would be delivered today. Waited in and it hasn't arrived apparently they haven't put the deliver through so won't be receiving a washer today either. I haven't ever dealt with such an incompetent company and won't shop with this company ever again. I will be telling all my friends and family about the appalling customer services”
Helpful Report
Posted 8 years ago
Chris Green
Unverified Reviewer
“I bought a smart TV and took out the extended guarentee. Having had my smart TV go in for the same repair three times without the problem being resolved I was told on phoning Knowhow that as it was 14 days since the last instance of it being taken in and not resolved I could request a replacement. I took the TV into store and waited for them to contact me about my replacement. Three times now I have had to phone and once I got the store to phone about progress on the repair/replacement and each time I was fobbed off with it being looked at, being on the bench etc. Now under the agreement I have not had a working set for twenty one days and it shows at this present time every indication that it will be another twenty one days. This is without taking into consideration that the set has been faulty with the intermittent wifi dongle removed now for months.I posted this story on Trust Pilot and had a response that they would look into it, but clearly they are not doing so. I do believe that this is the worst service I have ever had from a company, but it seems that there is little I can do about it. Avoid them if you have any alternative and don't believe a word they tell you”
Helpful Report
Posted 8 years ago
Anthony Mcadam
Unverified Reviewer
“Ordered a washer on line. Easy to use web site. Delivery was very flexible. Finance was set up easily so the option was there to spread the cost should I have needed to. Delivery was good, the driver rang to say when he would arrive, and he did pretty much when he said.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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