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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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A Wright
Unverified Reviewer
“Money taken, delivery date given. Order arbitrarily cancelled by Currys, despite Order Confirmation, which they stipulate is when the contract is created. Very poor!”
Helpful Report
Posted 8 years ago
JONAS
Unverified Reviewer
“worst customer service misrepresenting deals and delivery company useless too! bought a cooker online only, waited 3 weeks to deliver on the way it got smashed by delivery company. then I had phone call explaining that we will resend it tomorrow all you need to do is to go the the shop and re book it. As you can guess nothing happened, so few days later i did made phone call to find out why it takes so long and then been told you need to wait another 3 weeks! ok 2 weeks on no confirmed delivery date! So another phone call and guess what it tells them on the system that i had been delivered on original DATE!!!! after 30 mins phone call finally got to the bottom of the issue... and another two weeks wait cooker delivered!!! but another catch its to late to claim cash back!!! as they askeing to supply model number witch you will find inside a cooker! SO WELL DONE CURRYS FOR BEEING WORSTO COMPANY TO SHOP WITH I'LL GIVE YOU -5* FOR IT”
Helpful Report
Posted 8 years ago
Carl G
Unverified Reviewer
“Terrible support with faulty goods”
Helpful Report
Posted 8 years ago
Patrick
Unverified Reviewer
“Good value for money TV. Easy internet transaction via buy and collect.”
Helpful Report
Posted 8 years ago
Daniel Moore
Unverified Reviewer
“Picked up a camera lens at a good price, ordered it on Sat AM, it was delivered Sunday AM. I made an error with my delivery address, once tracking info had been updated Currys were able to sort the error out late Sat PM, ensuring that delivery still arrived when it was supposed to. Great service all round.”
Helpful Report
Posted 8 years ago
Alison D
Unverified Reviewer
“I purchased a KitchenAid food processor at the Newport South Wales Harlech Retail Park branch. It cost £149 and I was very excited about it because I had wanted one of these for a long time and was spending saved Christmas and birthday money. First problem was finding someone to serve me as there were none on the shelf. I eventually purchased it and went on my way. After about 3 weeks the processor started to go faulty. It would work or not work, intermittently, then after about 5 weeks it stopped altogether. Unfortunately this was outside Curry's 30-day return time limit. I returned it to the store and they offered me a repair. Here's where it all started to go very wrong. I stated that I was unhappy with the product, it was faulty and I wanted to exchange it for a new one or have a refund. They refused, saying they were entitled to one repair chance. They rang KitchenAid and booked a return and repair. The customer service assistant even told me to go and pack it up and take it to a DPD pickup point myself!! I protested at this and they agreed to do it as "DPD are here every day anyway!!" I emailed Customer Service at Curry's when I got home and complained about the experience I had. A week later I had a reply saying that they were sorry my product had gone faulty and that as I had passed the 30 day return limit I had to be satisfied with a repair only. If they could not repair it they would see what they could do but I would not get a refund at all even if they could not repair it. Surely this contravenes the Sale of Goods Act? The processor has returned from KitchenAid in the meantime. It does work now, until you try to use the slicing/grating blade - then any pressure at all on it and it cuts out. How on earth are you supposed to slice or grate without pressure? Seems I'm stuck with a product that does not do what I wanted it to - and for £149 that's an expensive mistake. I'm never buying anything from them again. Ever.”
Helpful Report
Posted 8 years ago
Michael
Unverified Reviewer
“Ordered a rangemaster cooker , initially delivered wrong colour. Obviously not happy at first but give them credit they we're very apologetic and sorted it out with correct one delivered a week later. Gave some store credit to compensate sense the favourable review.”
Helpful Report
Posted 8 years ago
Deborah Fearn
Unverified Reviewer
“Sales staff helpful and knowledgable about product”
Helpful Report
Posted 8 years ago
Ariade Meira
Unverified Reviewer
“3 TIMES IN MY HOUSE AND THEY CANT LEAVE FIX A DISHWASHER.”
Currys 1 star review on 6th July 2017
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I bought a washing machine and promised I would receive call the same evening to confirm delivery the following day. No call received. I emphasised that I would not be home for an monday am delivery and was told I could have pm delivery. When I got home I checked answer phone to find the message that the driver rang at 9am to comfirm delivery within 30mins. I contacted call center on 5pence / minute line and after waiting 8 mins I was told that we could have delivery on Wed a.m. Again I told them a.m delivery was no good and would need to be p.m. I called into local store and asked them to rearrange delivery and was told after they had trouble with service staff delivery would be wed p.m. and would receive an evening call to confirm this. NO CALL. I checked on web site to find delivery was a.m. I rang again (5p/min line) at 08:30 and told the person that the delivery was no good and was assured that as they were delivering in the area if I was home by 11am I would get delivery. Complete fabrication. I rang AGAIN after having half day off work and no washer at 13:30 and was told that there would be no delivery as I had said I would not be in. These people ignore your delivery requests and arrive when they can be bothered whether convenient or not. A complete waste of my time. Next step is back to the store and demand a full refund plus cost of all calls (45 mins minimum at 5p/min) from their only available number that I can find. My advise based on this purchase is to shop elsewhere until Currys get their act together and introduce a customer service that is for the customer.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Great product and quick free delivery”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“On the 3rd of july I went to my nerest currys store because online infomation was that they had the steam iron instore that I wanted, when we arrived there there was none of the irons that we wanted in the store but the nerest on, up to about 220 miles away had on if we were willing to go that far, we had already driven 7 miles to this store, We aqreed to buy one and to pick it up the next day but it was not expected to be available until after 5pm, we decided to leave it to today ,the 5th of july to make sure that we did not waste our time going there if it was late. When I got there at around 2-45 pm they would not "release it to me" to me as my wife used her debit card and I did not have her card only mine. Although I was with her at they time and the Iron is bought and paid for they would not let me have my property, I was lucky enouth to have as my counter assistant a young lady called Vanessa ( trainor) and she had to go and find a supervisr who's name i did not get, who also would not "release it to me" and would not send it to me as it is mine either, I then left the store awiting them to send MY iron to me and unfortunely I left without the paperwork so now I have no Iron and no proffe that it is My iron, now what do i do???? Without having any having any choise I now have to go back to the store, another 15-16 mile round trip to get what is now mine as it is PAID for because they would not take the order in the first place without payment!”
Helpful Report
Posted 8 years ago
Mrs S Braid
Unverified Reviewer
“I bought a washing machine on 27/06/17 but my first choice, a Hotpoint (on show in the shop) was not available as there were 278 people awaiting delivery of this particular item. My next choice was another Hotpoint (no longer available) why have them on show? I eventually settled on a Logic to be delivered on Friday 30th. Delivered but delivery men could not fit as machine kept filling up. Called engineer who couldn't come til Tuesday 5th and fitted a new part to get it to work. Honestly a brand new machine and it was broken and I had to have it repaired before I used it. A new machine!!!!! Not a good advert for Logic or Currys. I don,t feel it is a new machine as I had to have it repaired before it could be used. Will think twice before I buy anything there again”
Helpful Report
Posted 8 years ago
Paul Morris
Unverified Reviewer
“Ordered a Washing Machine using their 'in stock locally' online system. Selected next day delivery and paid only to get a confirmation email changing delivery to 3 days later. No explanation, no apology and no contact from customer service after 3 emails from myself. Absolutely useless. I was a returning customer, but not anymore!”
Helpful Report
Posted 8 years ago
Tamsyn
Unverified Reviewer
“They have a wide range of products and the staff are very friendly and helpful and give you honest advice when purchasing an item.”
Helpful Report
Posted 8 years ago
Howard Grundy
Unverified Reviewer
“great website but lack of larger white goods available in store”
Helpful Report
Posted 8 years ago
Colin
Unverified Reviewer
“Very happy with my Samsung TV which arrived next day”
Helpful Report
Posted 8 years ago
Christopher
Unverified Reviewer
“Good availability of stock. Local.”
Helpful Report
Posted 8 years ago
Mr Leigh Masterson
Unverified Reviewer
“American chiller on offer at an excellent price, easy to order online and quick delivery”
Helpful Report
Posted 8 years ago
Mr Birt
Unverified Reviewer
“Extremely well informed staff, not over pushy, leading to a very apt purchase. Never had a bad experience there .”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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