CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,519 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 13th May 2026

1738

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people at custom made were great to work with. There seemed to be a disconnect between information between stages of making and designing the ring so had to repeat some information but they were easy to work with and it did not cause any issues. And managed to get the ring to me earlier then expected. Over all the ring came out beautifully and my fiancée loves it.”

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Posted 4 years ago

“The CustomMade team is incredible. They're responsive, helpful, and answer every question you have, no matter how many there may be. They work within the budget I gave them and update me every step on the way.”

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Posted 4 years ago

“Fantastic experience lived the final product. They kept me updated with pictures and progress the entire time.”

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Posted 4 years ago

“CustomMade did an amazing job from start to finish. They did a great job communicating throughout the entire process and each of the experts was very helpful in explaining their particular niche. Their expertise, friendliness, and timeliness made for a very enjoyable process and a beautiful final product.”

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Posted 4 years ago

“I usually don’t write reviews but I will for custom made because they did an absolutely fantastic job on my custom ring that we had designed together. My girlfriend grows dahlias so the made me a rose gold dahlia ring with diamonds. And it was just the greatest purchase I’ve ever made. They were so good at designing and helping me through the whole process. They were amazing at communicating and keeping me up to date on the whole process! My now fiancé is absolutely in love with the ring and even more so with me than she ever has been because I was able to ask her with the ring of her dreams!”

CustomMade Jewelers 5 star review on 27th December 2021

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Posted 4 years ago

“If I could give above 5-stars I would. Absolutely stunning work and maintained excellent contact and patience with me during the entire experience. The ring came out beyond perfect, so much that my now fiancé wants to come back and get custom wedding bands made as well.”

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Posted 4 years ago

“So like everyone looking for a review of Custom Made. I was like "is this real? Are they gonna take my money and run?" Trust me i know there's at least one person wondering lol. But no rest assured custom made is providing an amazing jewelry service to those who are looking to add some real thought into pieces. From concept to design to final product, my team was excellent. Always had my back and whenever i needed something done or updated, they did it. I would definitely buy from them again.”

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Posted 4 years ago

“Everyone who I worked with throughout this process was processional and very responsive. We weren’t happy with the first ring they made for us so they decided to remake it at no cost. Great customer service.”

CustomMade Jewelers 5 star review on 26th December 2021

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Posted 4 years ago

“The team at custom made was very professional and would keeo me up to date on the productuon of my ring. I absolutely loved and will definetly be buying from here again”

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Posted 4 years ago

“Went through several design cycles with the team, yanking them around in certain cases (sorry about that), but they were helpful and responsive each time.”

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Posted 4 years ago

“I can’t say enough good things about Custom Made. They walked me through every step of designing the perfect ring for me, and my needs/wants. I have a nickel allergy and was already convinced I would have to buy something sterling silver (and not be 100% happy) but they offered me a nickel free white gold alloy that made all my dreams come true.”

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Posted 4 years ago

“I was at first very skeptical about using a completely online jeweler to make my engagement ring. However I will now be coming back time and time again. From the initial consultation and watching my idea come to life through their artists and jewelers was amazing. They kept me very informed the whole and made it extremely easy and the piece that was made came out perfect and my wife loved it. This ring was for our 20 year anniversary after her initial engagement ring was stolen from our house years ago. I can’t speak highly enough about the move but I will definitely be coming back for everything I need from this point on”

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Posted 4 years ago

“I LOVED custom-made, it was such an easy and simple process and they had great employees who helped me through the areas that I did not know about. Overall it was a fantastic and amazing experience. Will recommend it to all my friends.”

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Posted 4 years ago

“I am absolutely thrilled with the bridal set that I got my wife. The staff was professional and gave me options within my budget. They also kept in regular contact with me during the entire process from start to finish. I would definitely recommend and pictures coming soon... again Thank You so much Sincerely Eddy B.”

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Posted 4 years ago

“Mr. Wilson, thank you for reaching out, a great team you have from the start to the finish. Very informative and focused. Overall, I enjoyed the experience, and I believe that the team reflected a positive culture focused on overall customer satisfaction. sincerely, TE”

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Posted 4 years ago

“When I started looking for an engagement ring I very quickly decided that I wanted to do something custom for my lady because well she deserved something as unique as she is. I must have spent hours talking with several different companies on what their process was what I could expect and a cost estimate. None that I found ensured joy. Enter CustomMade. From the start my consultation Lulu was very courteous and it was obvious she wanted to make sure I was taken care of and seemed to take a personal interest in my design. I must have gone back and forth with Lulu (and her with the artists) 100 times with the design and at no point did I feel any pressure to try to expedite the process or stop when it was “good enough.” CustomMade simply will not stop working and reworking the design until it’s perfect l. Even when I needed to make a last minute change to the main stone, they handled it immediately and made the changes I needed no questions asked. And the final result absolutely was PERFECT. I’m so glad I stumbled upon CustomMade and my Fiancé is too!”

CustomMade Jewelers 5 star review on 25th December 2021

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Posted 4 years ago

“My now fiancee absolutely loved her ring!”

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Posted 4 years ago

“They are very attentive and walk you through the process. It’s amazing.”

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Posted 4 years ago

“The people at CustomMade were always available to answer questions and incorporate the various ideas I had for my piece. Through each step of the process; from the initial consultation, to design concepts, and final forging of the ring; there was a professional (skilled in their particular area) that would personally talk to me and help me find the right stones, designs, and prices for my ring. Even though I'm a college student with a small budget, they were able to make a quality piece that met all my wishes for around $1000. I can't wait to see the look on my girlfriend's face when she sees the ring CustomMade helped me make.”

CustomMade Jewelers 5 star review on 24th December 2021

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Posted 4 years ago

“Great process start to finish. Very informative on all aspects. Fantastic attention to detail and extremely easy to communicate with everyone. Even when FedEx lost the package, just contacted them and they made another free of charge and expedited it. Will definitely use them again!!”

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Posted 4 years ago

CustomMade Jewelers is rated 5.0 based on 4,519 reviews