CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,164 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th November 2025

Katie Logan

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

1727

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very patient and we really enjoyed the process of making the ring. I really loved working with them. I love the ring that my fiancé and I created for me and I love the ring that we both created for my fiancé.”

Helpful Report

Posted 3 years ago

“Great experience, team took on feedback and made valuable suggestions to create the piece I was looking for.”

Helpful Report

Posted 3 years ago

“I love this company. The process was painless at every step. I have now had two custom pieces made, an engagement ring and a wedding band to go with it. The pieces look great and my fiancé loves them. I would go back for other jewelry as well.”

Helpful Report

Posted 3 years ago

“Custom made exceeded every expectation for time, quality, and professionalism. The team was very helpful and explained every part of the process in great detail. I would recommend custom made to anyone looking for a high quality custom ring buying experience.”

Helpful Report

Posted 3 years ago

“A big thank you to all the team members of consultation, design and production! They understood exactly what I wanted and brought it into reality! Five Stars across the board.”

Helpful Report

Posted 3 years ago

“Extremely helpful and always responsive! The process could not have gone any smoother!”

Helpful Report

Posted 3 years ago

“I had the pleasure of working with Mika, Kevine and Nix (respectively) from start to finish of my piece. I will try to discuss every aspect of my experience. Mika first contacted me after showing interest in getting a “CustomMade” ring. She was very responsive and worked with me through getting my idea on paper. Kevine, who I spent the most time corresponding with, was there to fine out the details for my piece. Of note, Kevine rendered maybe five or more digital designs for my piece and he was extremely patient. Every design, up to the last, was off the mark to the point I wasn’t sure if I was receiving the artwork for my ring. However, after what I thought was a solid description and some shoddy Microsoft paint on my part, Kevine worked with me through everything and got my design to exactly what I envisioned. Big thanks to Kevine for being patient as we went on for weeks with his team changing digital designs and me denying them. Lastly, Nix was the final production man for my ring, he kept me appraised and educated me on the process up until the ring was complete. If you notice in my “Quality and Design,” I put a four star review. The only issue, though small, I have with my ring is the epoxy coating and/or the raised lion. Either the epoxy was too high, or the raised gold lion too low, as the jaw of the lion is cut off by epoxy making it appear to me more as an Arabic horse rearing than a lion. Even with that small imperfection I am still in awe of CustomMade’s process and work on my ring.”

CustomMade.com 5 star review on 28th May 2022

Helpful Report

Posted 3 years ago

“Absolutely love both rings made through custommade.com! Highly recommend to anyone looking for custom made jewelry. From start to finish the entire process was a pleasure. Communication was great through their messaging center, and I was informed every step of the way with a description of the phase of the process along with pictures, if available, of my piece. I can't speak highly enough of them, and especially Eula, who was a pleasure to work with on both pieces! Very reasonable prices as well! I was hesitant at first, but I'm so happy I decided to go through with both pieces, and can't wait until next time, and believe me, there will definitely be a next time!”

Helpful Report

Posted 3 years ago

“Throughout the process of working with CustomMade I have had the pleasure of meeting everyone along the way. From the initial time of forming my idea, all the way to the final creation. The fluidity and transparency between departments made the process a whole lot smoother. As well as the fact that the transition did not require me to change anything on the web page. Fantastic design on their part. Overall fantastic experience. I will recommend this company to anyone I know that enjoys jewlery. Thanks again to the team and their participation in making my dream come true. My little sister was so happy to receive this gift from our childhood.”

Helpful Report

Posted 3 years ago

“Custom made helped me bring me and my fiancés rings to life, they listened to everything we wanted to add, helped us with every question we had and we are more than happy with our rings”

Helpful Report

Posted 3 years ago

“I looked for custom made rings at the better known jewelers. The better known places did not or were not willing to give me exactly what I wanted. I found Custom Made and took a chance. They worked with me, gave me exactly what I wanted and then delivered a ring more beautiful than I had pictured in my mind. As for price I can’t say if it was a “good deal”. I don’t know a lot about the pricing of jewelry. This company is a legit company. They will not give you a low rate item. They are also a pleasure to work with.”

Helpful Report

Posted 3 years ago

“I'm blown away with the results. I'm so excited to give my husband his new ring tonight, I hope it LOVES it as much a so do! Working with custommade was a TREAT”

Helpful Report

Posted 3 years ago

“From design ideas to the end product, the team at CustomMade was communicative, friendly, courteous and more helpful than I could have hoped for. Definitely have a repeat customer!”

Helpful Report

Posted 3 years ago

“The service is very easy to use and they respond fast. At every moment I knew the progress of my order, in addition to the associated costs and available options. The ring was a custom design that included everything I wanted. She loved it! I received it while traveling to the UK. I wasn't sure WHEN the ring could be delivered, but in the end, I was able to receive it without problems (via DHL). The order is shipped after you make the final payment, so if you're traveling, you can postpone it to a date when you can receive it (Although I would like to know it before!) I would use the service again :)”

CustomMade.com 5 star review on 27th May 2022

Helpful Report

Posted 3 years ago

“The Custom Made team was extremely helpful and friendly throughout the entire process. Their professionalism and customer service were excellent. Although the price point may not be ideal for everyone, every penny was worth it.”

Helpful Report

Posted 3 years ago

“Both rings I had made through this service were awesome! The design process is smooth and everything is done promptly.”

Helpful Report

Posted 3 years ago

“From start to finish the process was made very easy, with as little or as much input as I wanted to give. It was also considerably fun. My fiance absolutely loves the ring and the folks at custom made nailed it!”

CustomMade.com 5 star review on 26th May 2022

Helpful Report

Posted 3 years ago

“My experience with Custom Made was spectacular! They have such a nice and caring staff that is willing to help in every way they can. I personally had a lot of changes and tweaks I wanted to make to my design, and they never hesitated to help make it happen. The custom 3D models are amazing and really helped me in making decisions about my design. My piece turned out better than expected!”

Helpful Report

Posted 3 years ago

“Excellent presentation. timely delivery. Done exactly to taste! Highly recommend”

Helpful Report

Posted 3 years ago

“CUSTOMER SERVICE AND SUPPORT WERE TOP OF THEIR CLASS. THE TEAM THAT WORKED WITH ME FILLED ME IN ALL THE WAY AND WORKED WITH MY IDEAS. EASY TO WORK WITH AND ON TIME.”

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,164 reviews