Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,744 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 25th October 2026

1968

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, used them several times now. Mostly to send gifts to my Father who is sadly suffering from dementia. Cake seems to be on of the last joys in his life. Cutter and Squidge always being a smile to his face, so thank you for that.”

Helpful Report

Posted 5 months ago

Thank you for such a heartfelt review 💕 We’re truly honoured to hear that our cakes have brought some joy to your father and helped create special moments together ✨ Your kind words mean more than we can say, and we’re so grateful to be a small part of those cherished occasions 💛 Thank you for your continued support, and we wish you and your family all the very best 🎉

Posted 5 months ago

“Absolutely amazing. Tasty as always. We always order from Cutter and Squidge. Cakes are always moist and flavourful. Decoration is always brilliant and professional. Best cakes I've ever eaten.”

Helpful Report

Posted 5 months ago

Thank you for such an amazing review 💕 We’re absolutely delighted to hear you continue to enjoy our cakes and that they consistently hit the mark ✨ Hearing that they’re always moist, flavourful, and beautifully decorated means so much to our bakery team 💛 "Best cakes I've ever eaten" is an incredible compliment. Thank you for your continued support, and we look forward to baking for you again soon 🎉

Posted 5 months ago

“Great company and great service, highly recommended.”

Helpful Report

Posted 5 months ago

Thank you so much for your lovely feedback 💕 We’re delighted to hear you had a great experience with both our products and service ✨ Your recommendation means the world to our team 💛 Thank you for your support, and we hope to treat you again soon 🎉

Posted 5 months ago

“Customer service to get the disc replaced wasn’t great.”

Helpful Report

Posted 5 months ago

Thank you for your feedback 💛 We’re sorry to hear that you were unhappy with your experience of arranging a replacement disc. As soon as we were made aware that the incorrect disc had been received, we immediately ordered a replacement to be sent out as quickly as possible. However, we appreciate that the overall experience did not meet your expectations, and for that we sincerely apologise. Customer satisfaction is incredibly important to us, and we’re sorry that on this occasion we fell short of the level of service you expected ✨ Thank you for taking the time to share your feedback. 💛

Posted 5 months ago

“Royal Mail had an issue with the shipping and they did not arrive, and although this was not at all Cutter & Squidge’s fault, they sent a replacement with no extra cost. Thanks a lot! ❤️”

Helpful Report

Posted 5 months ago

Thank you for such a lovely review 💕 We’re really pleased we could help when the delivery encountered issues outside of our control ✨ Providing great service and making sure our customers receive their treats is always our priority 💛 Thank you for your understanding and kind words. We hope to treat you again soon 🎉

Posted 5 months ago

“on the birthday message, I added in (..) some request to maybe not make it too sweet if possible, and while I would understand they can't custom adjust sugar, at least don't leave the request text in the card itself, had to throw it in the bin.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re sorry to hear you were disappointed with the wording included on the gift card. The message entered at checkout is processed automatically and printed directly onto the gift card exactly as submitted. Unfortunately, our bakery team are unable to interpret or amend comments entered within the gift message field, as this section is intended solely for messages to the recipient. If you have any requests or queries relating to the contents of an order, ingredients, or product preferences, we would kindly ask that these are sent directly to our Customer Service team rather than included within the gift message, as this ensures they can be reviewed and actioned appropriately ✨ Thank you again for your feedback, which helps us better understand where customers may benefit from additional guidance during the ordering process. 💛

Posted 5 months ago

“Absolutely fabulous. I thought these goodies would last a couple of weeks but oops… not the case in this household! All gone in no time at all and can’t wait to place another order.”

Helpful Report

Posted 5 months ago

Thank you for such a fun review 💕 We’re absolutely delighted to hear the goodies were such a hit in your household ✨ We love that they disappeared much faster than expected 💛 Thank you for your support, and we can’t wait to tempt you back for another order soon 🎉

Posted 5 months ago

“Great tasting cake.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review 💕 We’re so pleased to hear you enjoyed the cake ✨ Sometimes simple says it best, and "great tasting cake" is exactly what we love to hear 💛 Hope to bake for you again soon 🎉

Posted 5 months ago

“Charged £15 delivery for next day delivery only for it to be delivered a day late which was annoying especially when I thought the price of the hamper was over the amount which qualified for free delivery. Nothing wrong with the Hamper itself.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re pleased to hear there were no issues with the hamper itself and that you were happy with the product received. We do understand your frustration regarding the delivery day. However, we would like to clarify that at checkout the selected service was displayed as a DPD two-day nominated day delivery service, rather than a next day service✨ We appreciate that delivery expectations are important and are sorry if there was any confusion regarding the service selected. Thank you again for taking the time to leave your feedback. If you would like us to look into this further for you, please do pop us a message at hello@cutterandsquidge.com 💛

Posted 5 months ago

“Super lovely!! The cinnamon swirl cookies were DIVINE and disappeared very quickly”

Helpful Report

Posted 5 months ago

Thank you for such a lovely review 💕 We’re absolutely delighted to hear the Cinnamon Swirl Cookies were such a hit ✨ "DIVINE" is a fantastic compliment, and the fact they disappeared so quickly tells us everything we need to know 💛 Hope we can tempt you with another box very soon 🎉

Posted 5 months ago

“Really fast service”

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Posted 5 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you were happy with the speed of our service ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 5 months ago

“Great service, I highly recommend and would definitely use again.”

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Posted 5 months ago

Thank you for your lovely review 💕 We’re so pleased to hear you received great service and would happily recommend us to others ✨ Knowing you’d choose us again means a lot to our team 💛 We look forward to treating you again soon 🎉

Posted 5 months ago

“Well packaged and informative updates on delivery.”

Helpful Report

Posted 5 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear your order arrived well packaged and that the delivery updates kept you informed every step of the way ✨ Providing a smooth and stress free experience is always our goal 💛 Hope to treat you again soon 🎉

Posted 5 months ago

“Easy ordering, arrived as and exactly when promised, excellent communication.”

Helpful Report

Posted 5 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear the ordering process was easy, the delivery arrived exactly when promised, and that our communication kept you well informed throughout ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 5 months ago

“Great service as always. Beautifully fresh cake with clear instructions on how to store it.”

Helpful Report

Posted 5 months ago

Thank you for your continued support and lovely feedback 💕 We’re delighted to hear you enjoyed another beautifully fresh cake and found the storage instructions clear and helpful ✨ It’s wonderful to know we could deliver the service you’ve come to expect from us 💛 We look forward to baking for you again soon 🎉

Posted 5 months ago

“Efficient ordering and delivery.”

Helpful Report

Posted 5 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you found the ordering and delivery process efficient and smooth ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 5 months ago

“Lovely selection to choose from something for everyone id say”

Helpful Report

Posted 5 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you enjoyed the wide selection of treats available ✨ We always aim to have something for everyone to enjoy 💛 Hope to tempt you again soon 🎉

Posted 5 months ago

“Late order Friday afternoon for Monday delivery. No problem at all. Delivered in time. Content tasty. we enjoyed over two days!”

Helpful Report

Posted 5 months ago

Thank you for your lovely review 💕 We’re so pleased to hear your last minute order arrived on time and was enjoyed over the whole weekend ✨ It’s wonderful to know everything was tasty and delivered exactly as needed 💛 Hope to treat you again soon 🎉

Posted 5 months ago

“An utter shambles of an experience which I will not be repeating again. Firstly, every single correspondence you’ve sent has been addressed to the recipient not me, the sender, you can’t even get my name right. I had to place the same order 3 times before you got it right. The entire process took over a week to resolve, I was only ordering brownies!!! First order didn’t have any tracking updates, second order was processed incorrectly so never made it through to a courier and the final order was the only one that worked! By the time the order arrived it missed the key date for the celebration despite me ordering it well in advance. No idea how the brownies tasted but the whole process was very frustrating!!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback 💛 We’re truly sorry to hear how frustrating this experience was for you and completely understand your disappointment following the multiple delivery issues and delays. We would like to clarify that the name used in our correspondence is automatically linked to the name entered on the account at the time of ordering. In this case, the recipient’s name had been entered in place of the sender’s details, which is why our communications were addressed incorrectly. Unfortunately, the first order was not scanned correctly by Royal Mail and was effectively lost within their network. As soon as this became clear, we arranged a free of charge replacement which was dispatched via Royal Mail and successfully delivered within 3 days of dispatch. In addition to this, we also proactively arranged a third replacement order via DPD to help ensure the recipient received the gift as quickly as possible, which arrived on the same day as the Royal Mail replacement ✨ We completely appreciate that this was still far from the seamless experience you expected, especially for a gift ordered well in advance, and we are very sorry for the frustration caused throughout the process 💛

Posted 5 months ago

“Cutter and Squidge has become my go to gift!! As Mum , relatives and neighbors have reached their golden years. Their greatest joy is to share a delicious cake or afternoon tea with the people they love the most. Cutter and Squidge meets their request every time. Thank you!!”

Helpful Report

Posted 5 months ago

This is such heartwarming feedback, thank you so much 💕 We’re truly honoured to have become your go to gift for so many special moments and celebrations ✨ It’s wonderful to hear our cakes and afternoon teas continue to bring people together 💛 Thank you for your continued support, and we look forward to helping create many more happy memories 🎉

Posted 5 months ago

Cutter and Squidge is rated 4.6 based on 19,744 reviews