Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,376 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th June 2026

1950

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed many orders and liked Cutter and Squidge cakes. However, for the past 3 consecutive times despite that we selected morning delivery, cakes get delivered in the late aftenoon which is too late for our events. DPD marks delivery as delivered at about 10am and attaching a blurry photo of the box not showing the location of the delivery, whilst the actual delivery happens much later in the day. On one of those deliveries, as no one was in the office when the box was delivered and was sitting until the following day to discover that one cake had cooling bag, whilst the second cake didnt have any, so the cream and cake all together went soft, so it didnt feel safe to eat the following day. During those 3 deliveries, we followed up with C&S as well as DPD, the issue remains ongoing. Due to the nature of perishable products, it is essential that deliveries work well.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’ve raised this with the depot local to your area to help prevent future issues. We really value your repeated support. Please do get in touch with us at hello@cutterandsquidge.com so we can review your recent orders and ensure we’re supporting you in the best way possible 💛. Customer Experience Team 🍰

Posted 3 months ago

“Seems like a nice company”

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Posted 4 months ago

“Excellent quality and service.”

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Posted 4 months ago

“Very much not recommended: the delivery service completely failed and not delivered the birthday cake at all; the customer servive team responded that the delivery slot is not guaranteed (though it was stated to be within 12 hours of selected day) and offered 'free of charge' redelivery (quite a joke). Requested full refund and would not order again.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re very sorry that your cake wasn’t delivered as expected. For safety reasons, our cakes can only remain in transit for 48 hours, ensuring every order is fresh and safe to enjoy 🍰. As you preferred not to receive a replacement, our team issued a full refund, and we’re glad we were able to support you in that way. Customer Experience Team 🍰

Posted 3 months ago

“Cake disappointing as described above.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re sorry to hear this cake didn’t meet your expectations 🍰. Please do get in touch at hello@cutterandsquidge.com if you’d like to share more — we’re always happy to listen and see how we can support you 💛. Customer Experience Team 🍰

Posted 3 months ago

“Good website. Easy to use and delivered on time”

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Posted 4 months ago

“Very reliable service! Fun, tasty, gorgeous. I always look forward to anything from Cutter and Squidge. And I just love the afternoon tea recipes book. I return to it often. Much love!”

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Posted 4 months ago

“Easy to order and great delivery.”

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Posted 4 months ago

“Thank you for your free delivery. I was able to send my daughter a birthday cake. She lives in England and we live in the US.”

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Posted 4 months ago

“Terrible experience and worse customer service experience”

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Posted 4 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet the standards we aim for. Please do get in touch with us at hello@cutterandsquidge.com so we can understand more and see how we can best support you. Customer Experience Team 🍰

Posted 3 months ago

“Another delicious delivery from Cutter and Squidge”

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Posted 4 months ago

“Delivered perfect and exactly on time. Cake itself was nice but a bit dry and quite sickly and I’ve got a very sweet tooth! Don’t think I would buy this cake again but it hasn’t put me off buying a different cake in the future as service was great.”

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Posted 4 months ago

““Delicious” “phenomenally good” were just a couple of the responses when asked!”

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Posted 4 months ago

“Not a great experience at all, the delivery was wrong and sent to a completely different house , I tried to call and they told me to call their customer service who never picked up (bearing in mind this is literally in the dead of day at 2pm ) , tried many times to no avail. I had to end up looking at all the doors on the road to find that it was dropped four doors down .”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your delivery ended up at the wrong address. This is certainly not the experience we want for our customers. Please always get in touch with us at hello@cutterandsquidge.com — we’re here to help and make things right. Customer Experience Team 🍰

Posted 3 months ago

“Yum! It had taste,lovely decoration and arrived in good condition🙂”

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Posted 4 months ago

“The cake arrived frozen. I thought I was buying a fresh cake. It also arrived late. We were not able to eat the cake until late on my son’s birthday. Very disappointed. I explained the cake was frozen but no refund Amir justifies explanation. This does not feel in the spirit of Veganism as I know it. Mistakes happen but just accept it was not good enough. Also we feel the ingredients unnecessarily complicated.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback 💛. Some of our cakes and bakes are sent out heavily chilled, and in some cases with freezer pouches inside the parcel. This is simply to help keep everything looking its best during transit. Our serving guidance explains allowing a few hours for the cake to come to room temperature before enjoying. We really appreciate you sharing your thoughts, and please do get in touch at hello@cutterandsquidge.com if you’d like to discuss this further — we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 3 months ago

“My one & only regular stops throughout the year for every little celebration. Brilliant service & Great choice of cakes”

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Posted 4 months ago

“Fantastic cake and excellent service”

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Posted 4 months ago

“Unfortunately the first box went missing, Cutter and Squidge were amazing they replaced the order and were so helpful and obliging. Definitely one of the best companies I’ve had the pleasure of dealing with. Highly recommend.”

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Posted 4 months ago

“Great company. Items were packed well and gave the birthday recipient a special moment. Will definitely be ordering again.”

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Posted 4 months ago

Cutter and Squidge is rated 4.6 based on 19,376 reviews