Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,995 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,995 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 7th March 2026

1940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery driver sent it to the wrong address i nearly had a heart attack 😳 I then called customer service and a lovely lady helped me track the parcel. Birthday surprise did not go to disaster. Unfortunately the cake had a odd taste i cant explain what it was but left a odd taste. Not sure if the rose petals were edible 🤔”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re glad our team were able to help track the parcel and ensure your birthday surprise didn’t go to disaster! The rose petals are indeed edible, and we’re sorry to hear the cake didn't deliver the magic we aim to offer. Please get in touch with us at hello@cutterandsquidge.com so we can look into this and make things right — we love supporting our customers and want every treat to be a delight. — The Cutter & Squidge Team 🍰

Posted 3 months ago

“Item came when expected packaged well and all with free delivery as well excellent”

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Posted 3 months ago

“I can’t comment on the order items directly as they were a gift (but we did try the vegan brownies and they were delightful as a non-vegan!!) The gift recipient was very pleased with the variety of vegan treats they received. The one thing I would like to praise is the customer service. There was an issue with the delivery with the tracking showing the order had been incorrectly refused (courier issue not a sender issue) so the goods were being returned to sender. I called and informed them this was a mistake, and they immediately issued a new order to be delivered the next day - which thankfully did arrive! They weee very helpful and I was very impressed with their customer service. So thank you!!”

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Posted 3 months ago

“A great company everything arrived and was packaged as promissed and the product looked exactly as expected.”

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Posted 4 months ago

“The website was easy to navigate. A nice selection of special occasion offerings.”

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Posted 4 months ago

“Thank you for delivering the hamper on 19th October. It was for my brother's birthday. The entire family enjoyed the treats. I always turn to Cutter and Squidge for these occasions. I appreciate especially all the different dietary requirements you take care of such as halal and non-alcoholic ingredients. Thank you for the inclusive and timely service you provide.”

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Posted 4 months ago

“The website is easy to use. Product descriptions are thorough and delivery was very quick”

Helpful Report

Posted 4 months ago

“My brownies were somehow not sent out. This happens, and would not have been not a big deal; however, when I emailed asking where they were and explaining that I’d checked the tracking and they were well beyond a reasonable postage delay, I got a vapid GenAI response that did not address any of my points (because it can’t, because it doesn’t _understand_ anything), told me incorrect information, and left me - frankly - fuming. I had to then phone up to speak to a human to get the brownies re-sent, which they finally were. The fact you used a garbage GenAI system to provide customer “service” wasted my time, was a moral injury to me, and is a red flag for using your company again.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and I’m really glad our team were able to help as soon as you spoke with us. I’m sorry that our AI support added frustration — it’s really just our little digital concierge, here to offer immediate help by checking tracking, order details, and anything clear and factual. But sometimes it can miss a crumb (it is a robot, after all!), and that’s when one of our humans steps in. I’ve reviewed your interaction, and the information provided was based on the tracking data available, and your ticket was passed to a human agent right away. Still, I completely understand how it felt in the moment, and I’m sorry for the stress it caused. We appreciate your feedback as we continue improving how our human team and digital tools work together. — The Cutter & Squidge Team

Posted 3 months ago

“Ordered a tiramisu cake and personalized chocolate disc for my husbands birthday. The cake was absolutely gorgeous. I was a little worried about it being damaged in transit but needn’t have as it came so well boxed and in perfect condition. I accidentally chose the wrong delivery information and this was quickly rectified with a real person (after a bit of a chat with the AI 🤖!) Would definitely order again in future”

Helpful Report

Posted 4 months ago

“Cutter and Squidge have a great selection at affordable prices, I personally love the fast delivery, and accommodation to different dietary requirements.”

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Posted 4 months ago

“This was a perfect leaving treat for a staff member at one of my suppliers. She was thrilled with them and said they were delicious!”

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Posted 4 months ago

“Didn’t get delivery of my order on my son birthday which is really disappointed”

Helpful Report

Posted 4 months ago

We’re very sorry to hear about the disappointment caused. We’ve checked your order and our records show that the cake was delivered on the nominated date and received by your son’s student living reception. We haven’t received any previous contact from you, so please do get in touch with us at hello@cutterandsquidge.com so we can review this further and ensure everything is resolved. — The Cutter & Squidge Team 🍰

Posted 3 months ago

“I didn't find the ordering section of the website very easy, but otherwise all went well apart from the candles which seemed to get lost in the system, possibly the delivery”

Helpful Report

Posted 4 months ago

“Cake was absolutey delicious, however the incorrect delivery address was annoying and caused me much time trying to locate it. Would recommend not updating the delivery addresses provider by the customer as this is what caused the issue.”

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Posted 4 months ago

“The 'Thank You Mixed Mini Brownie Box' was very, very well received - delicious was the feedback! I cannot express enough the great customer service I received from Cutter & Squidge in arranging this delivery. They are top class! Thank you - I will certainly be recommending you and .....using you again.”

Helpful Report

Posted 4 months ago

“Unpleasent service”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry to hear you felt your experience was unpleasant. Our team always strives to provide helpful and friendly support and works within the scope of our policies to resolve any concerns. In this instance, we weren’t able to proceed further as we didn’t receive the photos or details we requested to fully understand your concerns. We welcome further information so we can assist and ensure a positive experience. — Cutter & Squidge Team 💛

Posted 4 months ago

“Very easy to order on line. The cake looked exactly like the photo and was amazing”

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Posted 4 months ago

“As above. Service impeccable.”

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Posted 4 months ago

“WIll order from again!”

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Posted 4 months ago

“Amazing cake- delivered on time”

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Posted 4 months ago

Cutter and Squidge is rated 4.6 based on 18,995 reviews