Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,995 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,995 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 7th March 2026

1940

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was streamlined. Delivery was perfect. Cake was well wrapped up.”

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Posted 3 months ago

“I ordered some brownies for my son's birthday. I clicked the ShopPay option to pay which required me to authorise my credit card and then pushed the order through. That evening when I checked my emails I noticed the delivery address was set to my home address even though I had entered my son's address. At this stage there was nothing I could do but wait for the delivery to arrive and then repost to my son. I contacted customer service. The reason why the delivery address had changed was because the ShopPay system overrides the details I entered. The confirmation email is sent out with a 30 minute window in which to change the address. However I could not access my emails until much later in the day so this was not an option for me. My original delivery was refunded but I had to pat £5.60 for the second lot of postage and the brownies took an extra 2 days to arrive so we're past their best when they got to their final destination. So beware if using ShopPay that you need to check your confirmation email so that you can change the delivery address to the address that you want the brownies delivered to.”

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Posted 3 months ago

“well recieved by the recipient.”

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Posted 3 months ago

“Superb range of delicious cakes and wonderful letterbox selection. Ordered with ease and delivered on time and excellent communications too. Thank you”

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Posted 3 months ago

“It was so yammy my daughter and the the whole family enjoyed it”

Cutter and Squidge 5 star review on 24th November 2025

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Posted 3 months ago

“Good products and where the products failed expected levels of quality, good and quick customer service (once you get over the AI tool automated responses).”

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Posted 3 months ago

“This is my second purchase from Cutter and Squidge. Both the times the quality and delivery has been consistently good.”

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Posted 3 months ago

“Delicious and yummy! I have now ordered twice and they have been absolute showstopper. Thank you. Paulomi”

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Posted 3 months ago

“SO easy to order and arrived super quickly with the gift receipient! They absolutely loved it and couldn't stop saying how tasty everything was inside. Definitely will be ordering from Cutter and Squidge again!”

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Posted 3 months ago

“Good fast service. The cake arrive intact.”

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Posted 3 months ago

“Used C&S a few times now, love their raspberry ripple too. Very reliable with service and delivery. Cake was delicious, very moist and tasty, everyone was back for seconds!”

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Posted 3 months ago

“Overall, I’m quite happy 👍”

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Posted 3 months ago

“I brought these for my son's birthday however his wife went into labour so I couldn't get them to him before the sell by date. I will be ording some more for him soon!”

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Posted 3 months ago

“I just left a review above?”

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Posted 3 months ago

“This was the first website to pop up when searching for UK cake deliveries. Super convenient!”

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Posted 3 months ago

“Easy website to navigate. Good communication for delivery and delivered ( as it was a gift).”

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Posted 3 months ago

“I ordered them for my sons birthday with net day delivery. they arrived perfectly he lved them. i shall be using your company again.”

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Posted 3 months ago

“Items did not turn up on recipient's 16th birthday. Only response was that they would send out another box even though it was by then too late for the birthday. Would have been nice if the company had offered one or two extra brownies for the recipient as a goodwill gesture / apology, but Cutter & Squidge weren't interested in that. Then had to chase them for a response to find out if they had resent the brownies as I didn't get any notification of this. Not a good experience and I will definitely shop elsewhere in future.”

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Posted 3 months ago

We’re sorry to hear that your experience didn’t go as smoothly as expected, especially for such a special occasion. Our team was happy to arrange for a fresh box of brownies to be sent whenever it was convenient, as we always want to make things right. Sometimes unforeseen issues can occur with couriers during delivery, but supporting our customers and ensuring they receive their treats is always our priority. If you’d like to discuss this further, please get in touch at hello@cutterandsquidge.com — we’re always happy to help. — The Cutter & Squidge Team 💛

Posted 2 months ago

“I can't fault the service at all. Delicious cake delivered quickly and well packaged.”

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Posted 3 months ago

“The cake was delivered on time and the reipients said it was amazing, so very happy!”

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Posted 3 months ago

Cutter and Squidge is rated 4.6 based on 18,995 reviews