Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,374 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th June 2026

1950

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order.”

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Posted 3 months ago

“Very tasty cake, well presented and arrived in perfect condition via DPD. Very happy recipient. Many thanks!”

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Posted 3 months ago

“I used the website so ordered online. Picked the day I wanted the items delivered, making sure I gave myself an additional day before I actually needed the cake and sadly that’s wasn’t enough. The cake was delivered to a random house by DPD in “error” at 11am. I contacted DPD the minute I saw the issue and was told they couldn’t do anything and to contact Cutter and Squidge. I did this about 10 minutes after the delivery notification. I was sent a very patronising response from the AI bot telling me to go to the neighbours house and collect it. The cake wasn’t delivered to a neighbour it was delivered to a house that was showing on Google Maps as being 20 minutes away from where I lived and I didn’t actually have a house number. Asked to speak to a human. Was then emailed at 5:50pm the same day asking when I wanted a replacement cake. I responded within minutes but apparently the office shuts at 6 pm so no one got my response. 12 pm the next day I still hadn’t had a response from them so I then had to contact them again and find out what was going on, to be told “you contacted us out of hours” nothing we can do today but we can deliver in 2 days. Not good enough.”

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Posted 3 months ago

“On 3rd March I received an automated e-mail stating the cake had been “delivered around 11am”, which was incorrect and misleading. No cake was delivered on 3rd March.   Neither I nor the restaurant received any delivery attempt or communication.   3 days later, on 06.03, the company contacted me suggesting that I collect a 3-day old cake from their bakery despite paying for delivery for 03.03. I paid £141 for a cake to be delivered on a specific date for my birthday celebration. As they did not deliver or did not communicate with me that day at all other than saying that the cake was delivered , misleading me to believe that the cake is in the restaurant, the service paid for was not provided.      I also asked to speak with a manager but, despite being assured this would happen, no manager has contacted me to date.   I therefore requested a full refund within 7 days, however I have not heard back from them.”

Helpful Report

Posted 3 months ago

Hi Ivelina Thank you for sharing your feedback. As a family-run, female-owned business, we do everything we can to ensure orders are delivered on time and with care. We did everything we could to accommodate the conflict between the delivery time you selected and the restaurant opening hours for your event. To avoid the cake being delivered to a closed venue, we arranged for it to be delivered and collected at our Soho store, which was communicated to you the day before delivery. We hope the solutions and additional gestures of support we offered demonstrate our commitment to our customers and delivering the best possible experience experience given the circumstances. Customer Experience Team

Posted 3 months ago

“Please stop sending me emails.”

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Posted 3 months ago

Thank you for your feedback. We’re very sorry for any inconvenience caused. We don’t see a record of your request to unsubscribe, but you can either reach out to us directly at hello@cutterandsquidge.com to be removed, or use the unsubscribe link included at the bottom of any of our emails to manage your preferences. Customer Experience Team 🍰

Posted 3 months ago

“The box of brownies weren’t delivered by DPD, appreciate this isn’t the fault of c&s but I didn’t love that when I contacted the company about it I just got an AI generated response with something generic. They also didn’t offer any discount and I had to ask to be refunded the £5.95 delivery which they should have offered straight away. Personally for a new customer I would have gone further so I won’t be ordering again and would probably tell people to avoid in the future given there are so many other great small businesses out there.”

Helpful Report

Posted 3 months ago

Thank you so much for sharing your feedback 💛. We’re really sorry for the hiccup with your DPD delivery. We sent a fresh replacement and refunded the delivery cost, and we always aim to make things right as quickly and fairly as possible. If there’s anything more we could have done, please do get in touch, we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 3 months ago

“best cakes ever”

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Posted 3 months ago

“This busy second time ordering from Cutter and Squidge, and I was very impressed with the time it took to deliver. I’ll definitely be ordering again!”

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Posted 3 months ago

“The above comment can be read in this box as well”

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Posted 3 months ago

“Great selection and well packaged”

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Posted 3 months ago

“Quick delivery but the item ordered was very disappointing, dry and ended up in the bin.”

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Posted 3 months ago

Thank you for sharing your feedback . We’re glad to hear your order arrived quickly, though we’re really sorry that the product itself didn’t meet your expectations. This doesn’t sound quite right, so please do get in touch with us at hello@cutterandsquidge.com and our team will be happy to look into this and support you further. Customer Experience Team 🍰

Posted 3 months ago

“Good range of products, delivered in very safe packaging!”

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Posted 3 months ago

“Went for afternoon tea with my friend and had the vegan option, it was absolutely divine! Everything was so delicious and presented amazingly, cant wait to go back!”

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Posted 3 months ago

“Brilliant customer service and excellent cakes”

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Posted 3 months ago

“Beautiful cake,lovely rich cake,presentation can't fault, quick delivery was my daughter's 18th cake”

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Posted 3 months ago

“Cutter and Squidge were totally professional once I had placed my order. I received a follow up email to confirm my actual choice of flavour for my order and to check if there were to be any further additions. I was kept informed of the delivery times of my item from start to finish. Very good service, paid attention to details, and promptly delivered with care and courtesy. Will definitely be using this company again.”

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Posted 3 months ago

“Easy to order online and delivery is on the day advertised”

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Posted 3 months ago

“First time ordering from them. Smooth experience and the site was easy to navigate, unlike the rest of the sites I found while trying to order a cake.”

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Posted 3 months ago

“Dizette.online quickly took charge of my withdrawal issue and handled it with exceptional professionalism. Their transparent communication and steady updates kept me reassured every step of the way. They simplified what initially felt overwhelming and ensured everything was resolved efficiently. I sincerely appreciate their commitment and dependable support throughout the entire process.”

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Posted 3 months ago

“The overall process to order was great, very straightforward”

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Posted 3 months ago

Cutter and Squidge is rated 4.6 based on 19,374 reviews