Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,207 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, I am blown away by how good the cake and the service was. Delivery was perfect, packaging was excellent, cake was delicious. Price was very good too. Will certainly order again!”

Helpful Report

Posted 3 months ago

“Tasty cake and delivered right on time!”

Helpful Report

Posted 3 months ago

“See above.”

Helpful Report

Posted 3 months ago

“Does not deliver their cakes. Ordered for a birthday, two weeks later still nothing has arrived. I imagine if it ever does arrive it will be vile and rotten by then. No apology. No recognition of a birthday spoiled. No refund offered, just a voucher to reorder with them! Awful”

Helpful Report

Posted 3 months ago

Hi there, We’re really sorry to hear about this. We haven’t been able to find a ticket from you regarding the order, so please do reach out to us at hello@cutterandsquidge.com so we can look into it and support you 💛. Customer Experience Team 🍰

Posted 2 months ago

“All absolutely delicious, particularly the salted caramel!”

Helpful Report

Posted 3 months ago

“For Cutter and Squidge, I gave them 5/5 stars for everything. My only issue was with the delivery which unfortunately let my overall experience down. DPD left the package upside down (when there was a clear label for the right way up), and did not wait for me to answer the door. I won’t let DPD take the whole review as that is a separate issue but ask that alternative courier company is used to ensure the customer experience is 5 stars from start to end. We will be returning customers of Cutter and Squidge and will recommend to friends and family.”

Helpful Report

Posted 3 months ago

“Really lovely cake, very well packaged and delivered in good time. Ordering was a little confusing but the chat help line is pretty helpful.”

Helpful Report

Posted 3 months ago

“This review is my honest opinion as a first time customer. The cake arrived on time no issues there and to add delivered outside of London. The cake looked fine and as advertised. However, when I tried the cake it was dry and tasted salty. I wasn't getting any of the flavours. I was not happy. I searched the reviews and thought is it just me? The next day I thought ok let me try and warm the cake up and put some milk on it before it goes into the microwave. Only after that, it tasted good! Everything was slightly melted but sponge tasted fine and I could actually taste the caramel and dried raspberries etc. Wish I didn't have to warm it up for it to taste decent and I would have liked it to taste the same cold. ”

Helpful Report

Posted 3 months ago

Thanks so much for sharing your experience. We’re glad the cake arrived on time and looked as expected. We understand it wasn’t quite what you hoped for at first — our cakes do taste best when brought up to room temperature, which can take a few hours in colder months. That’s because we use real butter, and while cold, the flavours can be a bit muted. We’d love the chance to make your next experience fully delicious. Please do get in touch with us at hello@cutterandsquidge.com and we’ll be happy to help. Customer Experience Team 🍰

Posted 3 months ago

“Cutter & Squidge delovered a delicious and beautiful cake for my daughter's wedding in London. Even from the US, C & S was easy to work with and stayed in daily communication, preempting any possible delivery issues and confirming the order. I'd highly recommend Cutter & Squidge for both service and product.”

Helpful Report

Posted 3 months ago

“Overall good”

Helpful Report

Posted 3 months ago

“Amazing picture!”

Helpful Report

Posted 3 months ago

“Cutter and squidge is the best. Everything you buy is guaranteed to be amazing quality (especially the brownies and mini cupcakes). I cannot recommend enough.”

Helpful Report

Posted 3 months ago

“Absolutely delicious!”

Cutter and Squidge 5 star review on 25th January 2026

Helpful Report

Posted 3 months ago

“Great selection, lovely treats”

Helpful Report

Posted 3 months ago

“Annoyed as refusing to acknowledge delivery issue and didn't contact DPD as requested”

Helpful Report

Posted 3 months ago

Thanks for sharing your feedback. We’re sorry the delivery didn’t go as expected. We rely heavily on customers providing the correct address, and it looks like the postcode on this order was incorrect, which affected delivery. Despite this, we’ve offered a replacement as a gesture of goodwill and hope it helps make things right. If there’s anything else we can assist with, please get in touch at hello@cutterandsquidge.com. Customer Experience Team 🍰

Posted 3 months ago

“Website easy to navigate. Delivered as advised. But the cake itself was disappointing”

Helpful Report

Posted 3 months ago

Thanks for sharing your thoughts. We’re glad the ordering process was easy and the cake arrived as expected, but we’re sorry it didn’t meet your expectations. We’d love the chance to make your next experience more enjoyable. Please get in touch with us at hello@cutterandsquidge.com and we’ll be happy to help. Customer Experience Team 🍰

Posted 3 months ago

“Prompt despatch, arrived on specified date. Recipient delighted with brownies. Have already ordered again for another friend!”

Helpful Report

Posted 3 months ago

“Fast delivery. Good range of items and hampers”

Helpful Report

Posted 3 months ago

“Great website, easy to navigate would definitely order again.”

Helpful Report

Posted 3 months ago

“Despite the card being left out of the package,very good. When my brother phoned someone got back to him within an hour .”

Helpful Report

Posted 3 months ago

Cutter and Squidge is rated 4.6 based on 19,207 reviews