Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,207 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost non-existent customer service. First line is useless AI agent that can’t actually resolves anything and just delays. After submitting a formal complaint I got a bland email than didn’t take on board any of my feedback and simply offered money off a future order. Your website has known issues both with submitting orders and loyalty points which you continue to ignore. When I pay £80+ for a personalised cake and your website fails to save the message would it really have been so hard to make a quick phone call and fix things rather than send the cake out with the disc and message missing?”

Helpful Report

Posted 2 months ago

Thanks for getting in touch! We’ve checked and your points have been reinstated 🎉. It looks like we didn’t get a response back from you, so please do have a peek in your email 📧. Our AI support is designed to give clear guidance and is always monitored and followed up by our team, which was the case here with your points reinstatement. If there’s anything else we can help with, please don’t hesitate to reach out at hello@cutterandsquidge.com 💌. Customer Experience Team 🍰

Posted 2 months ago

“Delicious and moist and very generous in size. 10 inch was enough for about 40 slices. Thoroughly enjoyed by everyone.”

Cutter and Squidge 5 star review on 9th February 2026

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Posted 2 months ago

“Great company! Lovely cakes”

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Posted 2 months ago

“Customer service is excellent.”

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Posted 2 months ago

“Great products and perefct handling. Slightly expensive, but worthwhile as a special treat.”

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Posted 2 months ago

“Easy to order, delivery was on time for a birthday. Cake was delicious, great stuff.”

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Posted 2 months ago

“I had a great experience purchasing cakes from Cutter & Squidge and would definitely use them again. That and they taste sooooooooo good! better then most generic cake/cupcake shops.”

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Posted 2 months ago

“Great option for cakes for parties/celebrations/gatherings. Order process is simple and the delivery has (for the times we've used it) always been on point.”

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Posted 2 months ago

“arrived on tome”

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Posted 2 months ago

“C&S have very good cakes overall, We have tried 4 different flavours, Lemon and Blueberry is the best one”

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Posted 2 months ago

“Professional, good communication, delicious product.”

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Posted 2 months ago

“Great service!”

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Posted 2 months ago

“I was very impressed by the service i received to replace a product which hadn't met the stated standard. The service received exceeded my expectations.”

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Posted 2 months ago

“I found the website quite difficult. I managed to send 2 boxes by mistake, when I tried to edit my message. I still don't know how it happened. I did contact Customer Services and they were helpful but couldn't cancel one of the orders. Wasn't a problem in the he end, as I knew my uncle would enjoy them, but I hadn't planned to spend double!”

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Posted 2 months ago

“I have used Cutter and Squidge many times for special birthday cakes and presents - I thoroughly recommend them! The cakes are always very excellent quality and are well packaged in the post. Their customer service is always great as well.”

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Posted 2 months ago

“I placed an order with C&S because they assured me delivery would happen on the 27th of jan. It didnt. The cake ordered for 27th delivery, was delivered on 28th of Jan. This was a birthday cake, and of all commercial establishments, a bakery should be aware of the immense value of DELIVERY DATE. so even though the cake tasted good, I will be looking for bakeries other than C&S for my next order.”

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Posted 2 months ago

“My cake went missing on delivery. C&S dealt with my complaint swiftly and sent me a replacement within days. Great support, great customer service. Will definitely use again.”

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Posted 2 months ago

“This was sent to a friend and I was extremely impressed with the service provided when my original box was not delivered correctly lovely to speak with you customer service team directly rather than a chat bot. My friend was very pleased with the brownies too thank you!!”

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Posted 2 months ago

“Cake was only ok and came really late so missed the party was meant to come on Tuesday didn’t arrive till 8pm Wednesday”

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Posted 2 months ago

Thanks for sharing your feedback. We’re really sorry the cake arrived later than expected and missed the party — that’s never the experience we want for anyone. Sometimes delays happen, but we’re always keen to make things right and would love the chance to help. Please feel free to get in touch at hello@cutterandsquidge.com Customer Experience Team 🍰

Posted 2 months ago

“Efficient website but very expensive compared with similar local bakery delivery company”

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Posted 2 months ago

Thanks for sharing your thoughts. We’re glad you found the website efficient! We appreciate your feedback on pricing. We aim to deliver freshly handmade cakes with all-natural ingredients, and we really value you taking the time to let us know your thoughts. 💛 Customer Experience Team 🍰

Posted 2 months ago

Cutter and Squidge is rated 4.6 based on 19,207 reviews