Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,497 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 4th November 2025

Sweta Patel

Cutter and Squidge 5 star review on 25th October 2025

Anonymous

Cutter and Squidge 5 star review on 18th October 2025

A C Scott

Cutter and Squidge 5 star review on 12th October 2025

Alessandra Madio

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cake good delivery”

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Posted 2 months ago

“Ordered for my Mum's carer, they haven't arrived, second time this has happened. If next day delivery isn't guaranteed, then this should be made clearer when ordering. There is little point in paying such a high delivery charge, when items don't actually arrive. C&S is expensive, and unreliable, I won't be using them again.”

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Posted 2 months ago

Hi Carole, Thanks so much for sharing your experience and allow us to support you. I’m really sorry your order didn’t arrive as expected. We’ve refunded your delivery fee as immediate support. While DPD deliver successfully 95% of the time, they are not a guaranteed service, and we do flag this at checkout. Our prices reflect the all-natural, premium ingredients we use in every bake, so they aren’t the same as mass-produced alternatives. We take great pride in every bake and truly do all we can to ensure a positive experience with our customers. Please do remain in touch should you need further support, we’re here to help. -Customer Experience Team

Posted 2 months ago

“The dinosauros cake was hard and dry. Very old, and I was very disappointed because it was my son's first cake, and I wanted him to try it. The outside was just butter, nauseating. Very, very dissatisfied.”

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Posted 2 months ago

Hi llaria, Thank you for your feedback. Our cakes are freshly baked with real butter, which can make them feel firm or hard if eaten cold. We always recommend letting them come fully to room temperature before serving, as this softens the sponge and brings out the flavour. Our buttercream also has around 50% less sugar and butter than American-style frostings, so it’s lighter in taste and quite different from readily available alternatives many people are more accustomed to. We’re sorry it wasn’t quite to your preference this time. We’ve also reached out to you via email to see how we can put a smile on your face (and maybe a few crumbs too!) — that’s always our aim. Warmly, The Cutter & Squidge Team

Posted 2 months ago

“quality product, consumer friendly website”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“This was quite a bit of a let down. The sponge was dry and the buttercream was not smooth; you could feel the sugar crystals in the cream. This did not meet our expectations or the quality we expect from Cutter and Squidge.”

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Posted 2 months ago

Hi there, We’re really sorry to hear that the cake didn’t meet your expectations, especially around the texture of the sponge and buttercream. We’ve reached out you via email to learn more and to see how we can make this right. Your feedback is so important to us as we work to improve our bakes. — Customer Experience Team 🍰

Posted 2 months ago

“Sooo good! Very efficient delivery. Thank you for making our day special x”

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Posted 2 months ago

“I wouldn't hesitate to order again from this company”

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Posted 2 months ago

“Great company making great cakes, excellent rewards for members. I think the prices are a little too high, particularly as delivery can be expensive. Really happy to see that some of the classic Cutter and Squidge cakes that haven't been available for national delivery are now being made available. This is a great improvement!”

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Posted 2 months ago

“Great updates, delivery was on time, the cake was delicious and arrived in pristine condition. It was my partner's birthday and we all really enjoyed it and kept going back for seconds!”

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Posted 2 months ago

“I'm a loyal customer and use them always for friends and family as gifts and it never fails to disappoint in bringing them joy!”

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Posted 2 months ago

“Cake arrived on time and was delivered with the utmost care. Thankyou”

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Posted 2 months ago

“Easy ordering, reliable delivery and delicious cakes and brownies!”

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Posted 2 months ago

“It was my first time using Cutter & Squidge and I was very impressed with the experience. I struggled a little bit with the online booking process but eventually managed to send 3 items as a last minute gift to my son. Prices were very reasonable and delivery was made bang on time. Many thanks”

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Posted 2 months ago

“Easy to use website, reasonable price and reliable delivery provided.”

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Posted 2 months ago

“Lovely selction of tasty treats and great that you can now send flowers as well.”

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Posted 2 months ago

“Excellent company, this is the third time I have ordered from Cutter & Squidge. So easy to order online, deal with requests through to delivery. I would highly recommend.”

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Posted 2 months ago

“Good company, with a good range on offer. I would order again as ther products have been perfect. I didn't raise it with the company. It's usually pretty good all round.”

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Posted 2 months ago

“I have bought from Cutter & Squidge for years and have rarely been disappointed. Customer service is always fast and friendly and the products are excellent.”

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Posted 2 months ago

“Always amazing baked products for every occasion and suits all dietary requirements.”

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Posted 2 months ago

Cutter and Squidge is rated 4.6 based on 18,497 reviews