Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,207 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience and worse customer service experience”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet the standards we aim for. Please do get in touch with us at hello@cutterandsquidge.com so we can understand more and see how we can best support you. Customer Experience Team 🍰

Posted 1 month ago

“Another delicious delivery from Cutter and Squidge”

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Posted 2 months ago

“Delivered perfect and exactly on time. Cake itself was nice but a bit dry and quite sickly and I’ve got a very sweet tooth! Don’t think I would buy this cake again but it hasn’t put me off buying a different cake in the future as service was great.”

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Posted 2 months ago

““Delicious” “phenomenally good” were just a couple of the responses when asked!”

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Posted 2 months ago

“Not a great experience at all, the delivery was wrong and sent to a completely different house , I tried to call and they told me to call their customer service who never picked up (bearing in mind this is literally in the dead of day at 2pm ) , tried many times to no avail. I had to end up looking at all the doors on the road to find that it was dropped four doors down .”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your delivery ended up at the wrong address. This is certainly not the experience we want for our customers. Please always get in touch with us at hello@cutterandsquidge.com — we’re here to help and make things right. Customer Experience Team 🍰

Posted 1 month ago

“Yum! It had taste,lovely decoration and arrived in good condition🙂”

Helpful Report

Posted 2 months ago

“The cake arrived frozen. I thought I was buying a fresh cake. It also arrived late. We were not able to eat the cake until late on my son’s birthday. Very disappointed. I explained the cake was frozen but no refund Amir justifies explanation. This does not feel in the spirit of Veganism as I know it. Mistakes happen but just accept it was not good enough. Also we feel the ingredients unnecessarily complicated.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback 💛. Some of our cakes and bakes are sent out heavily chilled, and in some cases with freezer pouches inside the parcel. This is simply to help keep everything looking its best during transit. Our serving guidance explains allowing a few hours for the cake to come to room temperature before enjoying. We really appreciate you sharing your thoughts, and please do get in touch at hello@cutterandsquidge.com if you’d like to discuss this further — we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 1 month ago

“My one & only regular stops throughout the year for every little celebration. Brilliant service & Great choice of cakes”

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Posted 2 months ago

“Fantastic cake and excellent service”

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Posted 2 months ago

“Unfortunately the first box went missing, Cutter and Squidge were amazing they replaced the order and were so helpful and obliging. Definitely one of the best companies I’ve had the pleasure of dealing with. Highly recommend.”

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Posted 2 months ago

“Great company. Items were packed well and gave the birthday recipient a special moment. Will definitely be ordering again.”

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Posted 2 months ago

“Sent as a gift. The person was very impressed with the packaging and enjoyed every single one of the brownies!!!”

Helpful Report

Posted 2 months ago

“Always delivers the best treats for special occasions.”

Helpful Report

Posted 2 months ago

“Arrived when specified looked pretty in the box But much much to sweet, didn’t taste nice, all 3 of us had a different one. Sorry but the rest will be thrown away.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re glad your order arrived on time and looked lovely in the box, though we’re really sorry to hear that the sweetness wasn’t to your liking. Please do get in touch at hello@cutterandsquidge.com we’d be happy to look into this and support you further. Customer Experience Team 🍰

Posted 1 month ago

“Exceptionally terrible customer service!”

Helpful Report

Posted 2 months ago

We’re really sorry to hear this. We always aim to provide the best service possible and really appreciate you sharing your thoughts. Please do get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. Customer Experience Team 🍰

Posted 2 months ago

“Amazing service, they were ordered and delivered within 24 hours, will definitely use again”

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Posted 2 months ago

“Best cake shop ever!!! cutter and Squidge customer service is excellent. They responded to all my messages giving me assurance on how the cake would be delivered. If you haven’t had the cakes from Cutter & Squidge, you haven’t lived.”

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Posted 2 months ago

“Quick simple ordering and delivery”

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Posted 2 months ago

“Never got to taste any of them!! Extremely disappointed with my recent order from Cutter & Squidge. I sent this as a Christmas gift to friends, but the parcel arrived with a large tear in the box. Worse still, both packets of biscuits inside had already been opened and items consumed. Because we couldn’t guarantee the safety of the food or ensure it hadn't been tampered with, my friends had to destroy the entire contents. While the company offered a reorder, I declined; I didn’t want to risk the same thing happening again during the holidays. I requested a full refund. A very upsetting experience for what was supposed to be a festive treat.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re really sorry this experience didn’t hit the mark, and we did our best to resolve things at the time. You’re always very welcome to get in touch at hello@cutterandsquidge.com if there’s anything more we can do to support you. 💛 Customer Experience Team 🍰

Posted 2 months ago

“Easy ordering. Prompt delivery. Nice brownies.”

Helpful Report

Posted 2 months ago

Cutter and Squidge is rated 4.6 based on 19,207 reviews