Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,207 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, great treats, delivered with love and care. Will shop here again. Thank you C & S x”

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Posted 2 months ago

“Good company with lovely products”

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Posted 2 months ago

“The cake and personalised disc was amazing. Only thing which spoiled it for me was the gift card message. The staff couldn't print what I wanted and had to add ?????? At the end of the message and for that I can only give 2* God bless”

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Posted 2 months ago

Thank you so much for your lovely review. We are thrilled you enjoyed the cake and personalised disc 🍰. We are really sorry about the question marks on your gift card message. Our helper text on the gift message box does explain that emojis cannot be printed, which is why they appeared. We completely understand it would have been nicer to see your full message as intended. We really appreciate your understanding and hope it did not take away too much from your special moment 💛. Customer Experience Team 🍰

Posted 2 months ago

“great product and great service”

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Posted 2 months ago

“Brownies are great however ordered as a gift on a number of occasions to different addresses and there have been issues with delivery every time.”

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Posted 2 months ago

Thanks so much for sharing your feedback. We’re glad you enjoy the brownies 🍫. We’re really sorry to hear there have been issues with delivery. Please do get in touch at hello@cutterandsquidge.com so we can look into this and support you 💛. Customer Experience Team 🍰

Posted 2 months ago

“Have purchased delicious treats from Cutter & Squidge for both Mothers Day and Valentines, perfect for a little indulgence, great for a special gift and all beautifully packaged too.”

Cutter and Squidge 5 star review on 21st February 2026

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Posted 2 months ago

“Couldn’t have been more disappointed with this cake. The sponge was dry, there wasn’t any riding the layers. I would not buy or recommend this to anyone”

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Posted 2 months ago

Thanks for sharing your feedback. We’re really sorry this cake didn’t hit the mark. Please do reach out to us at hello@cutterandsquidge.com so we can look into this and do everything we can to make things right 💛. Customer Experience Team 🍰

Posted 2 months ago

“One of my favourite places to order baked good from. Can always guarantee high quality and amazing flavours.”

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Posted 2 months ago

“Excellent service, full details sent of delivery, highly recommend”

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Posted 2 months ago

“Extraordinarily delicious! 100/100”

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Posted 2 months ago

“Never got the item. Emailed you and got ignored. Basically stolen my money.”

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Posted 2 months ago

“We placed many orders and liked Cutter and Squidge cakes. However, for the past 3 consecutive times despite that we selected morning delivery, cakes get delivered in the late aftenoon which is too late for our events. DPD marks delivery as delivered at about 10am and attaching a blurry photo of the box not showing the location of the delivery, whilst the actual delivery happens much later in the day. On one of those deliveries, as no one was in the office when the box was delivered and was sitting until the following day to discover that one cake had cooling bag, whilst the second cake didnt have any, so the cream and cake all together went soft, so it didnt feel safe to eat the following day. During those 3 deliveries, we followed up with C&S as well as DPD, the issue remains ongoing. Due to the nature of perishable products, it is essential that deliveries work well.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’ve raised this with the depot local to your area to help prevent future issues. We really value your repeated support. Please do get in touch with us at hello@cutterandsquidge.com so we can review your recent orders and ensure we’re supporting you in the best way possible 💛. Customer Experience Team 🍰

Posted 1 month ago

“Seems like a nice company”

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Posted 2 months ago

“Excellent quality and service.”

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Posted 2 months ago

“Very much not recommended: the delivery service completely failed and not delivered the birthday cake at all; the customer servive team responded that the delivery slot is not guaranteed (though it was stated to be within 12 hours of selected day) and offered 'free of charge' redelivery (quite a joke). Requested full refund and would not order again.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re very sorry that your cake wasn’t delivered as expected. For safety reasons, our cakes can only remain in transit for 48 hours, ensuring every order is fresh and safe to enjoy 🍰. As you preferred not to receive a replacement, our team issued a full refund, and we’re glad we were able to support you in that way. Customer Experience Team 🍰

Posted 1 month ago

“Cake disappointing as described above.”

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Posted 2 months ago

Thank you for sharing your feedback. We’re sorry to hear this cake didn’t meet your expectations 🍰. Please do get in touch at hello@cutterandsquidge.com if you’d like to share more — we’re always happy to listen and see how we can support you 💛. Customer Experience Team 🍰

Posted 1 month ago

“Good website. Easy to use and delivered on time”

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Posted 2 months ago

“Very reliable service! Fun, tasty, gorgeous. I always look forward to anything from Cutter and Squidge. And I just love the afternoon tea recipes book. I return to it often. Much love!”

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Posted 2 months ago

“Easy to order and great delivery.”

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Posted 2 months ago

“Thank you for your free delivery. I was able to send my daughter a birthday cake. She lives in England and we live in the US.”

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Posted 2 months ago

Cutter and Squidge is rated 4.6 based on 19,207 reviews