Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,744 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 25th October 2026

1968

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cutter and Squidge customer service was exceptional. I sent a gift to a friend and it went astray. I contacted customer services and they sent a replacement out the next day. I couldn't recommend them more.”

Helpful Report

Posted 6 months ago

Thank you so much for your kind words 💕 We’re really glad our customer service team could help resolve things quickly and get a replacement sent out for your friend ✨ Your recommendation means the world to us 💛 We hope to help with another thoughtful gift soon 🎉

Posted 6 months ago

“Ordered this cake very last minute for a birthday celebration and couldn’t be happier. It comes very well packaged with an ice pack and no chance of being squished and it’s tasted amazing! Highly recommend.”

Cutter and Squidge 5 star review on 7th May 2026

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review 💕 We’re thrilled to hear the last minute birthday cake arrived perfectly and tasted amazing ✨ It’s wonderful to know the packaging and delivery gave you peace of mind too 💛 Thank you for the recommendation and we hope to help celebrate again soon 🎉

Posted 6 months ago

“This is the third time I've ordered these as a gift and I have become the most popular person in my family. They always receive rave reviews and are beautifully packaged. My last order wasn't received due to an error by DPD. After long and frustrating calls with them Cutters customer services were lovely and resolved immediately, sending a new order the very next day. Highly recommend”

Helpful Report

Posted 6 months ago

This is such a lovely review, thank you 💕 We’re so pleased the brownie boxes have become such a successful gift with your family ✨ We’re also really glad our customer service team could quickly resolve the courier issue and get a replacement sent out for you 💛 Thank you for your continued support and recommendation. We hope to help make you the family favourite again soon 🎉

Posted 6 months ago

“Next day delivery when booking on a Sunday was a really good & unexpected service! Good quality products too. Wouldn't hesitate to use again in the future.”

Helpful Report

Posted 6 months ago

Thank you for such a lovely review 💕 We’re so pleased to hear the next day delivery was a great surprise and that you enjoyed the quality of the products too ✨ It’s wonderful to know you’d happily order from us again 💛 We look forward to treating you again in the future 🎉

Posted 6 months ago

“Very proactive and helpful customer service”

Helpful Report

Posted 6 months ago

Thank you for your kind words 💕 We’re so pleased to hear you found our customer service proactive and helpful ✨ Your feedback means a lot to the whole team 💛 Hope to see you again soon 🎉

Posted 6 months ago

“Easy website to use and kept informed when being delivered”

Helpful Report

Posted 6 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you found the website easy to use and felt well informed throughout the delivery process ✨ Your kind words mean a lot to our team 💛 Hope to see you again soon 🎉

Posted 6 months ago

“Packaging was totally inadequate.”

Helpful Report

Posted 6 months ago

Thank you for your feedback 💛 We’re really sorry to hear the packaging did not meet expectations. This is disappointing to read and not the experience we want for our customers. Please do get in touch with us directly at hello@cutterandsquidge.com with your order details so we can look into this further for you ✨

Posted 6 months ago

“Great service and cakes. Delivery nice and quick”

Helpful Report

Posted 6 months ago

Thank you for your lovely review 💕 We’re so pleased to hear you enjoyed both the cakes and the service ✨ Great to know the delivery was quick and smooth too 💛 Hope to treat you again soon 🎉

Posted 6 months ago

“Goods are always displayed beautifully and quality is excellent”

Helpful Report

Posted 6 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you enjoy both the presentation and quality of our products ✨ Your kind words mean a lot to our team 💛 Hope to treat you again soon 🎉

Posted 6 months ago

“Cutter & Squidge never fail to impress with their cakes. They're always consistent and delicious, and the flavour combos are amazing.”

Helpful Report

Posted 6 months ago

This is such lovely feedback, thank you 💕 We’re so happy to hear you consistently enjoy our cakes and flavour combinations ✨ Knowing we continue to impress really means the world to us 💛 We can’t wait to bake for you again soon 🎉

Posted 6 months ago

“Great experience shopping onlinw”

Helpful Report

Posted 6 months ago

Thank you so much for your kind review 💕 We’re delighted to hear you had a great shopping experience with us ✨ Your feedback means a lot to our team 💛 Hope to see you again soon 🎉

Posted 6 months ago

“Cutter and Squidge are an amazing company who make delicious baked goods. I love their afternoon tea box and can’t wait to try their other offerings.”

Helpful Report

Posted 6 months ago

This is so lovely to read, thank you 💕 We’re thrilled to hear you loved the Afternoon Tea box and enjoyed our baked treats ✨ We can’t wait for you to try more from the range 💛 Hope to treat you again very soon 🎉

Posted 6 months ago

“Excellent service: order confirmation, delivery details, packaging, stunning cake and so tasteful! Would recommend!”

Helpful Report

Posted 6 months ago

Thank you for such a lovely review 💕 We’re so pleased to hear every part of the experience stood out, from the communication and packaging through to the cake itself ✨ It’s wonderful to know you found it both stunning and delicious 💛 Thank you for the recommendation and we hope to see you again soon 🎉

Posted 6 months ago

“Very efficient service. Great website. Ordering was very easy and the cake arrived exaclty on time.”

Helpful Report

Posted 6 months ago

Thank you for your lovely feedback 💕 We’re so pleased to hear you found the ordering process easy and the service efficient ✨ It’s great to know your cake arrived exactly on time too 💛 Hope we can bake for you again soon 🎉

Posted 6 months ago

“Arrived on time, was well presented and kept fresh in the packaging. All made for great (and stress free!) birthday celebration. Thank you Cutter and Squidge”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so pleased to hear everything arrived fresh, beautifully presented, and right on time ✨ It’s wonderful to know we could help make the birthday celebration stress free 💛 Hope to be part of another special occasion soon 🎉

Posted 6 months ago

“An excellent company to deal with. Very reliable and excellent products.”

Helpful Report

Posted 6 months ago

Thank you for such kind feedback 💕 We’re so pleased to hear you found us reliable and enjoyed the products ✨ Your support truly means a lot to our team 💛 Hope to treat you again very soon 🎉

Posted 6 months ago

“Amazing service”

Helpful Report

Posted 6 months ago

Thank you so much for your kind words 💕 We’re delighted to hear you had an amazing experience with our service ✨ Your feedback means so much to our team 💛 Hope to see you again soon 🎉

Posted 6 months ago

“Delivery was late, I understand that this is sometimes unavoidable due to the delivery partners you outsourced the service to. I just think it is not wise to advertise next day delivery if it takes more than 2 days to reach the customer (for context, I ordered it on Monday evening and it only arrived on Thursday).”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave your feedback 💛 We’re really sorry to hear your order arrived later than expected. We completely understand how disappointing this must have been, particularly when next day delivery was anticipated. We’d appreciate the opportunity to look into this further for you, so please do get in touch with us directly at hello@cutterandsquidge.com with your order details ✨ Thank you again for your feedback.

Posted 6 months ago

“Overall experience 9.5/10”

Helpful Report

Posted 6 months ago

Thank you for the fantastic review 💕 We’re so pleased to hear you had such a positive overall experience ✨ 9.5/10 is wonderful to hear and means a lot to our team 💛 Hope we can make it a full 10/10 next time 🎉

Posted 6 months ago

“Easy ordering of great products and timely delivery. Good fo treating friends for their birthday!”

Helpful Report

Posted 6 months ago

Thanks so much for your kind review 💕 We’re delighted to hear you found ordering easy and delivery timely ✨ It’s lovely to know our treats made great birthday gifts for your friends 💛 Hope we can help with another celebration soon 🎉

Posted 6 months ago

Cutter and Squidge is rated 4.6 based on 19,744 reviews