Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,501 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 4th November 2025

Sweta Patel

Cutter and Squidge 5 star review on 25th October 2025

Anonymous

Cutter and Squidge 5 star review on 18th October 2025

A C Scott

Cutter and Squidge 5 star review on 12th October 2025

Alessandra Madio

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're delivered on time .”

Helpful Report

Posted 4 months ago

Hi there, Great to hear your treats arrived right on time 🎉🚚 Thanks for sharing the love! Customer Experience Team

Posted 4 months ago

“Unfortunately my afternoon tea arrived with issues (inedible cake mush?!) and I found customer support to be very difficult to deal with. A real shame as I had been a bit fan prior to this.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry your afternoon tea didn’t meet expectations — that’s certainly not what we want for our customers 😞 We did hope the refund for the cakes. If there’s anything else we can do, please don’t hesitate to reach out. Customer Experience Team

Posted 4 months ago

“Very good processing, completing and delivering order.”

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Posted 4 months ago

Hi there, Thanks so much! We’re glad the whole process — from ordering to delivery — went smoothly for you 🎉🚚 We really appreciate your kind words. Customer Experience Team

Posted 4 months ago

“Always very very happy with Cutter and Squidge.”

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Posted 4 months ago

Hi there, We love hearing you’re always very, very happy with Cutter and Squidge — that means the world to us! Thanks so much for your ongoing support 💛 Customer Experience Team

Posted 4 months ago

“Company fantastic very helpful l have been delighted with my purchases”

Helpful Report

Posted 4 months ago

Hi there, Thanks so much — we’re thrilled to hear you’ve been delighted with your purchases! Helping you is what we love to do. Customer Experience Team

Posted 4 months ago

“They contacted me a day later after failing to deliver it on the said date for a birthday. and be delivered 3 days later.”

Helpful Report

Posted 4 months ago

Hi there, We’re so sorry your gift didn’t arrive as expected. It looks like there was an unexpected courier delay, which meant your parcel was in transit longer than we’d ever want for our fresh bakes. Thank you for flagging this—we’ll be in touch shortly to put things right. – The Customer Experience Team

Posted 4 months ago

“Happy with cake.Very nice thankyou.The delivery went well and cake was intact. I thought I had asked for something on the cake but found a little seperate message instead. Thanks once again. Regards Jackie Palmer.”

Helpful Report

Posted 4 months ago

Hi Jackie, Thank you so much for your kind words! We’re really glad to hear the cake arrived safely and you were happy with it. Sorry for any confusion with the message — it looks like you selected a printed gift message to go along with your order. Still a lovely touch! Thanks again for choosing us! Customer Experience Team 🍰

Posted 4 months ago

“The purchase experience and delivery are all good, but the cake didn't meet my expectations and was too sweet and too dry.”

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Posted 4 months ago

“Very good homemade treats!”

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Posted 4 months ago

“These were bought as a birthday present and ordered well in advance. The recipient said the brownies were really delicious. Unfortunately they didn't arrive on time hence the four stars. Product was excellent.”

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Posted 4 months ago

“Really lovely company, very helpful and caring from start to finish”

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Posted 4 months ago

“Great delivery and the recipient loved them”

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Posted 4 months ago

“Great savory and sweet afternoon tea for my Dad for Fathers Day, he loved it!”

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Posted 4 months ago

“Always love shopping with Cutter and Squidge. Items arrive when expected and are always delicious and fresh. There's great choice and I love that there are so many vegetarian options to make ordering very easy and satisfying.”

Helpful Report

Posted 4 months ago

“Great company with great free postage days which helps with the pennies. Lovely cakes.”

Helpful Report

Posted 4 months ago

“Great choices and good price, well presented, but I would order a different cake next time. The quality was disappointing for the price”

Helpful Report

Posted 4 months ago

“Message piped well”

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Posted 4 months ago

“Scam. Take your money and don’t deliver anything.”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry this was your experience. After looking into your order, we can confirm the postcode entered at checkout was incorrect. As our courier relies on postcode data to complete deliveries, this unfortunately led to the parcel not arriving as expected. Our team did their best to assist at the time and followed up multiple times to help resolve the issue. While we understand how disappointing delivery issues can be, we also want to be transparent about what happened. — Customer Experience Team 🍰

Posted 3 months ago

“Cake due for delivery between 1.30-2.30 pm on 12th June. Finally arrived after 8pm the same day. Long after birthday party guests had gone home. Reported this on line to Cutter and Squidge on 13th by email. No response so far. Think twice, no three times if you order a cake as a birthday surprise. Perhaps use another company.”

Helpful Report

Posted 4 months ago

Hi Lynda, Thank you so much for sharing your experience — we’re really sorry to hear your cake arrived later than hoped on your special day. We know how much timing matters for celebrations! Looking into your order, it appears the delivery option selected was the 8 a.m. to 8 p.m. window with DPD. We can see the cake was delivered at 8:18 p.m., just shortly after that timeframe, due to some slight delays on the courier’s part. We’ve checked our system but haven’t received any direct messages from you about this — if you did reach out via a different channel or email, please do let us know so we can assist you properly. We truly appreciate your feedback and hope to help make your next experience with us seamless and joyful. Warmest wishes, The Cutter & Squidge Team

Posted 4 months ago

“The services were excellent with no hassle in the whole process of placing the order, the payment going through, and the delivery, which was very much on time.”

Helpful Report

Posted 4 months ago

Cutter and Squidge is rated 4.6 based on 18,501 reviews