Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,744 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Cutter and Squidge 5 star review on 25th October 2026

1968

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing brownies! Best customer service of any company i've ever used. can't recomend them enough!”

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Posted 6 months ago

This is such a lovely review — thank you 💕 We’re so glad you loved the brownies and had such a great experience with our customer service ✨ Your recommendation really means a lot to us 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“The box arrived squashed and ripped. Very disappointing. I understand the tea which was a gift (re-boxed) was good.”

Helpful Report

Posted 6 months ago

Thank you for your feedback 💛 We’re really sorry to see the condition your box arrived in — we understand how disappointing this must have been, especially as it was a gift. We’re glad to hear the tea itself was still enjoyed, and we’ll be sharing your comments with our team as we continue to review our packaging and delivery handling. To allow us to look into this further, please do get in touch at hello@cutterandsquidge.com with your order details.

Posted 6 months ago

“Amazing - was a gift and was perfect, tasty, beautiful and arrived on time. Thank you!!!”

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Posted 6 months ago

What a lovely review — thank you 💕 We’re so pleased to hear your gift ticked every box, from taste to presentation and delivery ✨ It’s always great to know everything came together perfectly 💛 Hope we can help with another special surprise soon 🎉

Posted 6 months ago

“Very professional with an obvious care for ensuring the experience of ordering, receiving and enjoying their products is the best it can be. The whole family was impressed and looking to 'Cutter and Squidge' their loved ones!”

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Posted 6 months ago

This is so lovely to read — thank you 💕 We’re really glad the whole experience, from ordering through to enjoying the treats, stood out ✨ It’s wonderful to hear your family were impressed (and already planning more treats!) 💛 We’d love to be part of those future surprises 🎉

Posted 6 months ago

“Fantastic cakes and professional team!”

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Posted 6 months ago

Thanks so much for the kind feedback 💕 We’re really glad you enjoyed the cakes and had a great experience with our team ✨ It means a lot to us 💛 Hope to treat you again soon 🎉

Posted 6 months ago

“Fantastic service and friendly staff.”

Helpful Report

Posted 6 months ago

Really appreciate your kind words 💕 So glad to hear you had a great experience with both our service and team ✨ We’ll be sure to pass this on — it’ll make their day 💛 Hope to see you again soon 🎉

Posted 6 months ago

“Reallu easy ordering and delivery tracking , I could contact the driver which was great as I was worried it was going to be delivered before my uncles place of work was open. All very smooth .”

Helpful Report

Posted 6 months ago

Thanks so much for your review 💕 Great to hear everything went smoothly and that being able to contact the driver gave you peace of mind ✨ We know timing can be so important with deliveries, so it’s lovely to hear it all worked out 💛 Hope to help with another delivery soon 🎉

Posted 6 months ago

“Delicious cake, simple to order, arrived perfectly on time. Couldn’t be happier!”

Helpful Report

Posted 6 months ago

Thank you so much for your kind review 💕 We’re delighted to hear everything hit the mark — from how easy it was to order to the cake arriving right on time ✨ It’s lovely to know you couldn’t be happier — that really means a lot to us 💛 We’d love to bake for you again soon 🎉

Posted 6 months ago

“Very lovely cake. Thank you for a good a service.”

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Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you enjoyed the cake and our service ✨ Your kind words mean the world to our team 💛 We hope to bake for you again very soon 🎉

Posted 6 months ago

“Fantastic service and product, thank you so much !”

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Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you enjoyed both the service and the product ✨ Your kind words mean the world to our team 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“Fantastic product excellent communication from an excellent company thank you”

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Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you enjoyed both the product and the communication ✨ Your kind words mean the world to our team 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“The cake came in a perfect wrapping, intact and chilled, and on time.”

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Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear your cake arrived perfectly wrapped, chilled, and right on time ✨ Your kind words mean the world to our team 💛 We hope to bake for you again very soon 🎉

Posted 6 months ago

“Fantastic company - delicious cakes and service is outstanding!”

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Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you enjoyed both our cakes and service ✨ Your kind words mean the world to our team 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“Excellent service, easy to order and arrived on time. I will certainly recommend this company,and use them again. Thank you.”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you found everything easy to order and that it arrived on time ✨ Your recommendation means the world to our team 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“The cake was a success! Thank you for my daughter’s birthday cake delivery. Unfortunately, the automatic address system mixed up the delivery address. My fault in not double checking. Luckily the recipient was able to call her and send it to her the next day with the corrected address. She really loved the cake once she received it. Unfortunately, it didn’t make it on time for her birthday. But in the end everything went well.”

Helpful Report

Posted 6 months ago

Thank you so much for your review 💕 We’re so pleased to hear the cake was a success and that your daughter loved it in the end ✨ We’re sorry it didn’t arrive in time for her birthday, but we’re glad everything worked out and reached her safely 💛 Thank you again for your feedback, and we hope to treat you again soon 🎉

Posted 6 months ago

“Fast delivery even though it was over the Easter bank holiday. Thank you!”

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Posted 6 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear your order arrived quickly, even over the Easter bank holiday ✨ Your kind words mean the world to our team 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“bought it for my mums 41st! it was perfect and she loved it!”

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Posted 7 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear the cake was perfect for your mum’s 41st and that she loved it ✨ It’s wonderful to be part of such special celebrations 💛 We hope to bake for you again very soon 🎉

Posted 6 months ago

“Great service, nice quality products, quick delivery and it’s nice that it’s family owned.”

Helpful Report

Posted 7 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you enjoyed our products, service and quick delivery ✨ It means a lot to us that you appreciate us as a family-run business 💛 We hope to treat you again very soon 🎉

Posted 6 months ago

“I love Cutter and Squidge, their cakes never disappoint. The staff was super friendly and helpful, the cake was delivered on time and in perfect condition. The only negative thing I can say is that I had been saving my Squidge Points for a special occassion and I thought this was the perfect time to use them. Saddly, I was told I couldn't use my points for the wedding cake or the delivery :(”

Helpful Report

Posted 7 months ago

Thank you so much for your lovely review 💕 We’re so happy to hear you love our cakes and that everything arrived on time and in perfect condition ✨ We’re sorry to hear about your disappointment with Squidge Points, your feedback is really important and will be shared with our team as we continue to review our offering 💛 Thank you again for your kind words, and we hope to treat you again soon 🎉

Posted 6 months ago

“This was my first time ordering a cake from C&S. The delivery was smooth and arrived within the allocated time slot—early afternoon—so I’m glad I didn’t pay extra for morning delivery. The cake itself was moist and not overly sweet, which I appreciated. However, something in the ingredients seemed to trigger a mild hay fever–like reaction for me, which has never happened before. While others found the flavour combination interesting, I personally wouldn’t order that particular one again due to my reaction. In terms of extras, I wouldn’t recommend the personalised chocolate disc—it was simply placed on top of the cake wrapping rather than the cake itself. Similarly, the birthday sleeve didn’t feel necessary and isn’t something I would purchase again. The presentation was good overall, and the cake arrived in perfect condition. I may try another flavour in the future—something more traditional—as I couldn’t easily find classic options like vanilla or red velvet when ordering (though I may have missed them). I’m giving this 4 stars, as the issue I experienced wasn’t the company’s fault. I’ve have tasted a C&S cake before at someone's birthday and enjoyed it, which is why I chose them for my son’s birthday. I would order from them again, though perhaps not in a rush next time. That said, for a next-day order, their service feels very efficient and well run.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share such a detailed review 💕 We’re really pleased to hear your delivery experience was smooth and that the cake arrived in perfect condition, and that you enjoyed the flavour and presentation overall ✨ We’re sorry to hear about your reaction and your experience with the extras – your feedback is incredibly helpful and will be shared with our team as we continue to review both our products and offering 💛 It’s great to know you’d consider trying another flavour in the future, and we hope we can provide an even better experience next time 🎉

Posted 6 months ago

Cutter and Squidge is rated 4.6 based on 19,744 reviews