Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,765 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 8th May 2025

1864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very very lovely cake”

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Posted 8 months ago

“Fabulous cake. Super tasty and not too filling so you can easily have seconds!”

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Posted 8 months ago

“I had ordered cupcakes as a gift which were greatly appreciated by the recipient, although I requested a specific time slot it was delivered early. Customer services refunded my delivery costs as a goodwill gesture which was appreciated.”

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Posted 8 months ago

“The brownies looked delicious. They were an ideal gift for the carers in a carehome”

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Posted 8 months ago

“I ordered a cake all the way from the United States for my boyfriend who lives in London, and Andrew made the experience flawless! While I had already chosen the cake, Andrew went out of his way to ensure every detail was perfect. His friendly and attentive service made everything so easy, even from across the ocean. My boyfriend absolutely loved the cake—he said it was the best he’s ever had, not too sweet, just perfect and delicious. Huge thanks to Andrew and the Cutter & Squidge team for making his birthday so special!”

Cutter and Squidge 5 star review on 17th August 2024

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Posted 8 months ago

“Really disappointed, stale scones, runny jam, really weak teabags, tiny brownies, No value for money here! Wouldn’t order again!”

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Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 9 months ago

“I ordered a 30th cake about 2 weeks in advance. On the day I had a message from DHL to say they will deliver to the restaurant. They never did, restaurant was open from 8am and fully staffed. I make countless phone calls to the company all afternoon and although we were only in London they did nothing to send out another cake nor call me back with a solution. Don't know why they need your phone number when you order the cake if they won't use it when they have a delivery problem. Very disappointed to not have a celebration cake.”

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Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 9 months ago

“The cake was eaten the day after delivery so it was surprising that it was very dry and dense. The buttercream was generous but there was only a scrape of jam. Disappointing for the price.”

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Posted 9 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 9 months ago

“I ordered two cakes for a joint birthday party for myself and some friends. The cakes were couriered the day before I needed them and arrived nice and cool, in perfect condition by 10:00 am. The Vegan Chocolate Cake is delicious - truly one of the nicest vegan cakes I have ever had, and the Passionfruit and Pistachio was a crowd favourite! Cutter and Squidge truly are a great team with beautiful products - thank you for making this event so special :)”

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Posted 9 months ago

“Ordered this as a treat for the team and they loved it! The delivery was extremely quick and they didn't last very long once opened!”

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Posted 10 months ago

“Phenomenal”

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Posted 10 months ago

“I ordered a cake expecting it to arrive in time for my birthday as when I have previously ordered from Cutter and Squidge my cakes have always been delivered either the day before or on the morning of delivery. My cake arrived past 21:00 - well outside of the delivery window, and myself and my guests were left without a cake for my party. I actually called customer service the day before (I had to call twice as every time I reached number 1 in the call queue, the call ended itself for no apparent reason) as I was concerned due to the lack of communication regarding my delivery and they simply told me to wait until the courier contacted me. I understand that delivery is outside of the bakery's control but I am so incredibly disappointed at this entire experience. My cake had been sat in a van on a warm day for over twelve hours and arrived looking a little worse for wear before I was able to get it to the fridge. This is not the usual quality service I have experienced from C&S before”

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Posted 10 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 10 months ago

“Delicious and very high quality!”

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Posted 11 months ago

“Ordered a surprise delivery for my daughter’s birthday , a box of 12 mixed brownies , she absolutely loved them best ones she had .”

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Posted 11 months ago

“Great company, lovely cake and prompt service”

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Posted 11 months ago

“Delicious cake exactly as ordered and better than described. Delivery was as promised and thoroughly communicated. Packaging was almost all recyclable but plenty sturdy to protect the contents. Couldn't have been more satisfied with my ordering or eating experiences.”

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Posted 1 year ago

“Speedy delivery and delicious brownies”

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Posted 1 year ago

“Cutter and Squidge are very helpful and prompt with their deliveries and email responses! I appreciate their efforts”

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Posted 1 year ago

“Can you do a no star review? Delivery just left somewhere, no accurate POD. Customer Service just fob you off. Probably great cakes etc, but no idea. If you are looking for a reliable supplier that will deliver, especially to businesses, I would recommend going elsewhere. You pay a premium for decent delivery and service and.....nothing. Such a shame, but essentially it's a people thing and they don't want to help if something goes wrong.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Cake was never delivered for my daughter's 19th birthday. Excused given due to 3rd party delivery and out of their control !! This is shocking ! A birthday cake ?!! It will be delivered another day?? Don't understand !”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 17,765 reviews