Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,502 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 4th November 2025

Sweta Patel

Cutter and Squidge 5 star review on 25th October 2025

Anonymous

Cutter and Squidge 5 star review on 18th October 2025

A C Scott

Cutter and Squidge 5 star review on 12th October 2025

Alessandra Madio

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered and received a couple of Cutterand Squidge (one of which was a wedding cake fir my vegan daughter) and we were not disappointed. The cakes arrived when sdye, were very well packaged and looked and tasted yummy!”

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Posted 4 months ago

“I am especially please about the delivery, which was on time and there was no damage to the cake”

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Posted 4 months ago

Thanks so much for your lovely feedback — we’re especially pleased to hear your delivery was right on time and your cake arrived in perfect condition. That’s the kind of sweet experience we love to create! 🎉🍰 Cutter & Squidge Team 🍰

Posted 4 months ago

“Ordered brownies for my daughters birthday. She said they were delicious. Pre-ordered and they were delivered as I had requested. Greta alternative birthday cake, delivered outside London”

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Posted 4 months ago

Hi there! Thank you so much for choosing us to celebrate your daughter’s birthday! We’re delighted she enjoyed the brownies — delicious treats for a special day are what we’re all about. 🍫🎉 We’re also glad your pre-order and delivery went smoothly, especially for an outside London order. Thanks for letting us be part of the celebration! Can’t wait to bake something sweet for you again soon. Cutter & Squidge Team 🍰

Posted 4 months ago

“Really easy process online, arrived on time and nicely packaged. What’s not to love?”

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Posted 4 months ago

Hi there! Thanks so much for the lovely shoutout — easy ordering, on-time delivery, and great packaging are exactly what we aim for. We couldn’t agree more, what’s not to love? 😄🍰 Looking forward to sweetening your day again soon! Cutter & Squidge Team 🍰

Posted 4 months ago

“Lovely cookies for Eid, everyone loved it! Thank you :)”

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Posted 4 months ago

Hi there! Thanks so much for choosing us to celebrate Eid — we’re so happy everyone loved the cookies! 🎉🍪 Wishing you a joyful celebration and plenty more sweet moments ahead. Cutter & Squidge Team 🍰

Posted 4 months ago

“Maybe it’s good - but for something as important and eid they send delivery by DPD but don’t follow up to see if you received your perishable goods. My DPD driver delivered the parcel but not to me. He left it at some random place on the street. His photo didn’t include the vicinity of the box just a picture of the box. I had to sit on the phone for hours with DPD being told he did deliver it and if I had an issue contact cutter and squidge. But cutter and squidge didn’t respond to me. And dpd finally admitted that the driver left the box in some random place that wasn’t my address because even his map pin was way off. It got here in the end but it was a lot of stress to receive desserts for an eid party that cost over £100, with zero communication from cutter and squidge. They finally responded. One week after the fact. Just to say repeatedly oh it’s not our problem it’s yours - and then - hilariously - to offer me FREE SHIPPING on my next order 🤣🤣🤣. My advice is if it’s an important occasion don’t order from them. They just don’t care. The desserts are average at best. The customer service is abysmal. They don’t value you they just want to capitalise on your celebrations. Definitely go elsewhere.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry to hear about your stressful experience with your Eid order and the delivery mix-up. We completely understand how important timely and safe delivery is, especially for special occasions like Eid. We’re sorry that communication from our side didn’t meet your expectations — that’s not how we want you to feel. We take full responsibility for any gaps in support and will be reviewing this with our team to ensure it doesn’t happen again. While DPD handles the delivery, we’re committed to working closely with them to improve the experience for all our customers, especially when it comes to perishable and high-value orders. We appreciate you sharing your experience honestly. We will reach out to you directly, we’d love the chance to discuss this further and see how we can make things right. Thank you for your patience, and we hope to restore your faith in us. Cutter & Squidge Team 🍰

Posted 4 months ago

“I've ordered cakes from here bedore so I know they're good quality”

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Posted 4 months ago

Hi there, Thanks so much for coming back to us! We’re thrilled to hear you know the cakes are top quality — it means the world to have your trust and support. Looking forward to baking more treats for you soon! Warm wishes, Cutter & Squidge Team 🍰

Posted 4 months ago

“I ordered this cake for my sister's 50th birthday. The tin and Happy Birthday gifitng sleeve were great and made it look a really professional gift. The cake was really tasty, in fact my sister said it's the nicest cake she'sever eaten 😋”

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Posted 4 months ago

Hi there, Thank you so much for sharing! We’re thrilled to hear your sister loved the cake and that the tin and Happy Birthday sleeve helped make it a special gift. Here’s to many more celebrations filled with delicious treats! 😋🎉 Warm wishes, Cutter & Squidge Team 🍰

Posted 4 months ago

“Always excellent quality. I've tried multiple flavours of brownies and they are always amazing. I really like that they are halal friendly and also have options for vegan diet.”

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Posted 4 months ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you enjoy our brownies across different flavours and appreciate our halal-friendly and vegan options. We’re passionate about making sure everyone can find a treat to love! Looking forward to baking more favourites for you soon. Warm wishes, Cutter & Squidge Team 🍰

Posted 4 months ago

“Usually love ordering from here but the cake was a disappointment”

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Posted 4 months ago

Hi there, Thanks for your feedback — we’re sorry to hear the cake didn’t meet your expectations this time. We’d love the chance to make things right! Please reach out to us at hello@cutterandsquidge.com so we can help. Warm wishes, Cutter & Squidge Team 🍰

Posted 4 months ago

“Good food but too much sugar in everything, especially cakes”

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Posted 4 months ago

Hi there, Thanks so much for the 5 stars and your thoughtful feedback! We know our bakes are rich and satisfying, so a little truly goes a long way. We always aim for that perfect balance — like our buttercream, which has about 50% less sugar and butter than American-style frostings. Really appreciate you sharing your thoughts with us! Warm wishes, Cutter & Squidge Team 🍰

Posted 4 months ago

“Thank you so much to everyone. I ordered the vegan chocolate fudge birthday cake with a Happy Birthday sleeve and with next day delivery. It was delivered by lunchtime, we were all super impressed by the service. Inside, the cake came beautifully boxed and on its own stand, so we put it straight onto a plate. With a few candles, it was ready! When the cake was cut and tried by everyone the words were delicious, scrumptious, melts in your mouth, and no-one would know it was vegan! WOW! It really was the most delicious vegan chocolate cake we have ever tried...and we have tried a few! Our birthday girl was super excited that her cake had actually arrived and was so tasty too! Thank you to everyone at Cutter and Squidge for making our daughter's birthday special.”

Cutter and Squidge 5 star review on 10th June 2025

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Posted 4 months ago

“The first time I emailed, they responded quickly. However, when I complained again that the replacement was also damaged, I received no acknowledgment.”

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Posted 4 months ago

“Great company, I first discovered this company after receiving an Afternoon Tea set as a secret santa gift. Good postage time. Great quality sweet treats.”

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Posted 4 months ago

“Delivered was communicated well and was on time”

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Posted 4 months ago

“I would not use them again. Waiting on delivery today told it was going to be delivered . Went into website tracking where it has now been delayed. Had to phone for information. Very very disappointed”

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Posted 4 months ago

“Over priced and under delivered in regards to taste. Very dry and not much taste with too much sugar”