Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,502 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 4th November 2025

Sweta Patel

Cutter and Squidge 5 star review on 25th October 2025

Anonymous

Cutter and Squidge 5 star review on 18th October 2025

A C Scott

Cutter and Squidge 5 star review on 12th October 2025

Alessandra Madio

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the cake and the afternoon tea for my friend's birthday - everything from the ordering to the delivery to the delicious treats was perfect.”

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Posted 4 months ago

“Fantastic service, beautiful cakes & fast delivery”

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Posted 4 months ago

“DPD failed to deliver my order but Mich from Cutter & Squidge responded quickly to my emails to try and sort this out. DPD really need to up their game, firstly they just assumed my shipping address was incorrect so didn’t deliver and on the 2nd attempt they ran out of time so returned the parcel.”

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Posted 4 months ago

“Nice, fast delivery and it did deliver that experience of 'I want to order something that's pleasing to look at and makes me feel like I'm at a tea party'. Overall the bakes were average quality but they were delivered from a place VERY far from here and so maybe eating them fresh would be way nicer. The company was nothing but courteous and the packaging was really cute, very whimsical. If you're in London maybe try it!”

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Posted 4 months ago

“Great customer service. Cake arrived in tact and quickly. Very impressed with customer care. They even threw in a free note to receiver and information about the cake.”

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Posted 4 months ago

“Nice website and great-looking cakes. Customer service staff were friendly when I needed to contact them. Sadly, we weren't impressed with the cake itself and the delivery was really awkward... I ordered a few days in advance and paid extra for the morning slot on the day of the celebration to make sure it was fresh. I received inconsistent updates on the delivery time which at one point gave me an estimate of after the time slot I had paid extra for. I had to ring for support to clarify the time of delivery. I was really anxious, as we were waiting in for it and then heading straight to the celebration. Thankfully, it arrived in the window in the end.”

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Posted 4 months ago

“This was gift for a friend who said the cake was delicious! Light sponge, excellent balanced flavours and not too sweet-and it looked wonderful too! The specialised box was also a lovely addition to!”

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Posted 4 months ago

“Very easy site to navigate and place an order but the quality of the product was not as I’d been expecting.”

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Posted 4 months ago

“Arrived on time”

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Posted 4 months ago

“Great service, lovely cakes.”

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Posted 4 months ago

“Great delivery and cake was delicious”

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Posted 4 months ago

“Purchased as present, excellent ordering and delivery service, exactly as required.”

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Posted 4 months ago

“Delicious cakes - look wonderful and taste wonderful”

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Posted 4 months ago

“Cake arrived on time and nicely packed, our first time ordering from Cutter & Squidge, very pleased with the experience.”

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Posted 5 months ago

“Buttercream and sponge is off a lovely texture. The cream was too sweet. Delivery was great!”

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Posted 5 months ago

Hi there, Thanks so much for your feedback! We’re glad to hear you enjoyed the delivery and liked the texture of the buttercream and sponge. We appreciate your honesty about the sweetness of the cream — it helps us keep improving. If there’s anything else we can do to make your next order just right, please don’t hesitate to get in touch. Warm wishes, Customer Experience Team 🍰

Posted 5 months ago

“Food is great! Delivery on time! Presentation is as it appears online in pictures - just heavenly! Prices are reasonable considering the quality you getting!”

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Posted 5 months ago

Hi there, This made our day! 🌟 We’re so happy to hear everything — from the flavour to the presentation (and delivery!) — hit the mark for you. Thank you for recognising the quality 💛 we put a lot of love into what we do, and it means the world when it’s noticed. Here’s to more heavenly treats ahead! 🍰✨ Warm wishes, Customer Experience Team 🍰

Posted 5 months ago

“We used Cutter & Squidge for 10 thank you gifts being sent to seperate organisations. There was no option to create one order and send to a number of addresses. More than one of the deliveries failed in some way because the purpose of a thank you gift is to thank someone, with it turning up with them. These didn't - one got retained at a delivery office. Several left on open doorsteps. Huge delivery charges make the item price unattainable when on a budget.”

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Posted 5 months ago

Hi there, Thanks so much for your feedback. We actually do offer a multi-address ordering option that would have been perfect for sending gifts to multiple locations — we’d have loved the chance to help with that! Regarding delivery, we completely understand how important it is for your thank-you gifts to arrive safely and on time. Our courier partners follow protocols to leave parcels in what they consider safe places if no one is home, especially as our items are fresh and perishable. We’ve tested our packaging extensively to withstand a range of weather conditions, but sometimes unexpected things can happen. If deliveries don’t go as planned, please do get in touch with us — we’re always ready to make things right and support you. We truly appreciate the opportunity to improve and assist. Warm wishes, Customer Experience Team 🍰

Posted 5 months ago

“Delivery was good and communication, it would seem the goods I purchased were ok but not brilliant.”

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Posted 5 months ago

Hi there, Thank you for your feedback — we’re glad to hear delivery and communication went smoothly! 😊 If there’s anything you feel we could have done better with your order, we’d love to hear more. Every bit of feedback helps us grow and improve. Feel free to reach out to us at hello@cutterandsquidge.com — we’d really appreciate the chance to listen and learn. Warm wishes, Customer Experience Team 🍰

Posted 5 months ago

“This company is so thoughful ; has wonderful presentation and yummy treats.”

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Posted 5 months ago

Hi there, Thank you so much for the lovely words! 💛 We’re all about thoughtful touches, beautiful presentation, and of course — delicious treats! So happy to hear that shone through. We can’t wait to delight you again soon! ✨🍰 Warm wishes, Customer Experience Team 🍰

Posted 5 months ago

“I love this afternoon tea! The lemon drizzle is the best I’ve ever tasted”

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Posted 5 months ago

Hi there, We’re so thrilled to hear you love our afternoon tea! 🍰✨ And to know the lemon drizzle is the best you’ve ever tasted really makes our day. Thanks for sharing the sweet feedback — we hope every bite continues to delight! Warm wishes, Customer Experience Team 🍰

Posted 5 months ago

Cutter and Squidge is rated 4.6 based on 18,502 reviews