Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,207 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter requested a Tiramisu cake for her birthday, and after much searching I found this company made them and could deliver when I needed it. The cake arrived on time and well preserved in a sturdy box with an ice pack and lots of protection. The smell was glorious. It was easily the best cake any of us have ever eaten! Amazing flavour, not remotely dry and it looked beautiful. My daughter was over the moon and the whole thing was inhaled that day, down to the last crumb. It isn't the cheapest of cakes, but when you take into account delivery, top notch service and the joy of the cake itself, it's worth every penny.”

Cutter and Squidge 5 star review on 17th November 2025

Helpful Report

Posted 5 months ago

“Please make sure you send all of what we have ordered”

Helpful Report

Posted 5 months ago

Hi Mobina, Thank you for your review. I’m sorry to hear there was a concern with your order. We didn’t receive any contact from you, so we weren’t aware of any issues. We always encourage customers to reach out to us directly so we can help and sort things out as quickly as possible. If you still need support, please get in touch and we’ll be more than happy to assist. Warm regards, The Cutter & Squidge Team 🍰

Posted 5 months ago

“Great cakes and great service! I am from Canada and needed to send a Vegan birthday cake to a close childhood friend’s 60th birthday! The entire process, from ordering online, checkout, and the delivery tracking went very smooth. So much so, the delivery driver even called me(in Canada) to confirm the address and that he was almost there! It was a relief knowing my friend received her two cakes on time for her birthday party and she was very happy! Thank you!”

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Posted 5 months ago

“So fun I stumbled onto this company as someone in our office received a cake from C&S. I am a new fan and can get delivery at my London office fortunately!”

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Posted 5 months ago

“Always love shopping here the service is impeccable, timely and very responsive”

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Posted 5 months ago

“Excellent service”

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Posted 5 months ago

“Great gift, would highly recommend”

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Posted 5 months ago

“The order arrived well packaged, safe and no issues, they delivered on time and the cake was amazing.”

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Posted 5 months ago

“Great service. Highly recommend!”

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Posted 5 months ago

“Lovely small business. Delicious cakes.”

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Posted 5 months ago

“Very efficient from ordering to delivery. Cake absolutely delicious.”

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Posted 5 months ago

“Great delivery and updates, beautiful presentation and packaging, amazing cakes and nice variety of flavours. Would 100% recommend the Passionfruit and Pistachio Cake, Victoria Strawberry Sponge Cake and Raspberry and Elderflower Cake!!! 10/10”

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Posted 5 months ago

“Delivery driver sent it to the wrong address i nearly had a heart attack 😳 I then called customer service and a lovely lady helped me track the parcel. Birthday surprise did not go to disaster. Unfortunately the cake had a odd taste i cant explain what it was but left a odd taste. Not sure if the rose petals were edible 🤔”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. We’re glad our team were able to help track the parcel and ensure your birthday surprise didn’t go to disaster! The rose petals are indeed edible, and we’re sorry to hear the cake didn't deliver the magic we aim to offer. Please get in touch with us at hello@cutterandsquidge.com so we can look into this and make things right — we love supporting our customers and want every treat to be a delight. — The Cutter & Squidge Team 🍰

Posted 5 months ago

“Item came when expected packaged well and all with free delivery as well excellent”

Helpful Report

Posted 5 months ago

“I can’t comment on the order items directly as they were a gift (but we did try the vegan brownies and they were delightful as a non-vegan!!) The gift recipient was very pleased with the variety of vegan treats they received. The one thing I would like to praise is the customer service. There was an issue with the delivery with the tracking showing the order had been incorrectly refused (courier issue not a sender issue) so the goods were being returned to sender. I called and informed them this was a mistake, and they immediately issued a new order to be delivered the next day - which thankfully did arrive! They weee very helpful and I was very impressed with their customer service. So thank you!!”

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Posted 5 months ago

“A great company everything arrived and was packaged as promissed and the product looked exactly as expected.”

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Posted 5 months ago

“The website was easy to navigate. A nice selection of special occasion offerings.”

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Posted 5 months ago

“Thank you for delivering the hamper on 19th October. It was for my brother's birthday. The entire family enjoyed the treats. I always turn to Cutter and Squidge for these occasions. I appreciate especially all the different dietary requirements you take care of such as halal and non-alcoholic ingredients. Thank you for the inclusive and timely service you provide.”

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Posted 5 months ago

“The website is easy to use. Product descriptions are thorough and delivery was very quick”

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Posted 5 months ago

“My brownies were somehow not sent out. This happens, and would not have been not a big deal; however, when I emailed asking where they were and explaining that I’d checked the tracking and they were well beyond a reasonable postage delay, I got a vapid GenAI response that did not address any of my points (because it can’t, because it doesn’t _understand_ anything), told me incorrect information, and left me - frankly - fuming. I had to then phone up to speak to a human to get the brownies re-sent, which they finally were. The fact you used a garbage GenAI system to provide customer “service” wasted my time, was a moral injury to me, and is a red flag for using your company again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and I’m really glad our team were able to help as soon as you spoke with us. I’m sorry that our AI support added frustration — it’s really just our little digital concierge, here to offer immediate help by checking tracking, order details, and anything clear and factual. But sometimes it can miss a crumb (it is a robot, after all!), and that’s when one of our humans steps in. I’ve reviewed your interaction, and the information provided was based on the tracking data available, and your ticket was passed to a human agent right away. Still, I completely understand how it felt in the moment, and I’m sorry for the stress it caused. We appreciate your feedback as we continue improving how our human team and digital tools work together. — The Cutter & Squidge Team

Posted 5 months ago

Cutter and Squidge is rated 4.6 based on 19,207 reviews