DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.46

4.5 Rating 579 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 579 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

DLaguna 5 star review on 25th August 2023

Anonymous

Elisa L

Freddy R

DLaguna 5 star review on 11th April 2023

Tenyu B

DLaguna 5 star review on 10th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They provide spectacular goods, and very well customer support, highly recommend ed”

Helpful Report

Posted 1 year ago

Thank you for your super kind review, and very cool of you for the recomendation.

Posted 1 year ago

“Fantastic advice. Thanks Dlaguna team”

Helpful Report

Posted 1 year ago

Thank you for the positive energy, have a great week.

Posted 1 year ago

“Thanks Susan for your advice!”

Helpful Report

Posted 1 year ago

Thank you for your for your positive review, that is so nice of you.

Posted 1 year ago

“Outstanding customer service”

Helpful Report

Posted 1 year ago

Thank you for you positive review, I hope you have a great day.

Posted 1 year ago

“I purchased four chairs to place around my fire pit. I purchased them in October 2021, unfortunately due to supply chain issues, I did not get them until spring of 2022. The late arrival of the chairs was no fault of DLaguna, And given the delay they refunded half the purchase price until the chairs did arrive and gave me an additional 10% discount. The customer service team kept me informed throughout the delay, I would definitely use them again.”

Helpful Report

Posted 1 year ago

Thank you Brion you have been the best during the whole process, if you ever want to make a purchase again just let us know and we will give you a special discount.

Posted 1 year ago

“Outstanding customer service”

Helpful Report

Posted 1 year ago

Thank you are so nice, have a great week.

Posted 1 year ago

“Buy elsewhere! DLaguna is a middle-man company with little to NO control over product. My experience has been poor to say the least. There’s a massive disconnect between DLaguna, the product manufacturer and the shipping company. I have PART of a table top: no middle insert to complete it and no legs and that’s going on 3 WEEKS now. The customer service rep can’t give me ANY details STILL. I call regularly and I’m being told that I’ll be called that evening with information but I’ve yet to receive a call. No one knows anything. Not when or if I’ll be receiving the rest of the table. It’s not the service reps fault, it’s a bad company set up. DLaguna is a 3rd party you can buy through but they don’t ship the product. Next time I need something for my home, I’ll skip this middle man company and buy from a store that directly has the items purchased. AND, there’s been no compensation for all of this mess. Save yourself the hassle, don’t buy DLaguna.”

Helpful Report

Posted 1 year ago

We are very sorry for this and we are still trying to fix this situation.

Posted 1 year ago

“The product was very nice but had to return because the wiring was much more than the electrician originally quoted.”

Helpful Report

Posted 1 year ago

hi thank you for the good review, this week we will coordinate the return of the item

Posted 1 year ago

“Excellent experience shopping at DLaguna.”

Helpful Report

Posted 2 years ago

Thank you for the positive review, you are the best, have a great week.

Posted 2 years ago

“Customer service was great and very helpful. thank you Matt!”

Helpful Report

Posted 2 years ago

thank you very much for the view it means a lot to us

Posted 2 years ago

“Great product, a little pricey but good quality, you get what you pay for!”

Helpful Report

Posted 2 years ago

thanks for the positive review if you ever want to make any other purchase we will give you a special discount just contact sales@dlaguna.com

Posted 2 years ago

“Not very helpful with exchanges or returns”

Helpful Report

Posted 2 years ago

Hi We offered a resolution to your problem and I invite you to contact us to see if we can reach a positive solution.

Posted 2 years ago

“Love the planter! I will be buying more”

Helpful Report

Posted 2 years ago

thank you for the positive review, let us know when you are going to want more planters or any other item, we will give an extra special discount for you.

Posted 2 years ago