DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.51

4.5 Rating 686 Reviews

88 %

of reviewers recommend DLaguna

4.5

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DLaguna 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a mirror, the delivery company left it in front of the door, so I didn't sign the receipt. Gently I put him in an empty room where no one entered. When I opened the cardboard box, I saw the broken glass. I called DLaguna and sent an email. They replied that they are not responsible and that if I want to order another one, they can give me a 10% discount. Refusing to ship a new one to replace the broken one. Bad Company, and Bad Custom service. I'll never order anything from Dlaguna again. Not very serious company.”

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Posted 5 years ago

“it's been over 2 weeks now and I have yet to receive over $400 worth of light fixtures for a client. Customer service knows nothing other than that UPS has it. Very disappointed as I made a promise for installation that I will not be able to keep. Requested replacement items to be shipped via another carrier but the only response is, " will have to check with manager." I don't want two sets so can return whatever set comes in last, just want to get this job done.”

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Posted 5 years ago

“Order took a lengthy time to forfill. The wrong color brackets were send. Had to make several phone calls to get paperwork to make the exhange and sent an email. As of now there isn't a resolution.”

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Posted 5 years ago

“It took a really long time to get this. No update emails. This was not what I expected - the straps are not grey like all of the prior lechuza straps/brackets. These were black so they do not match my other sets which is frustrating.”

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Posted 5 years ago

“Can't get corona lighting to respond to email request to order the two additional parts needed to use this light, parts cx854 & cx839. Please assist”

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Posted 5 years ago

“Poor service, I've ordered this product on 12-20-19 today is 01-04-20 still not here. Ray Lara”

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Posted 5 years ago

“Tried to return a plant holder and they said the restocking price they would charge would cost more than the item did. They acted like no one had ever returned a planter before. I would not recommend them. Now I’m stuck with something that does not work and is still sitting in the box I received it in.”

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Posted 5 years ago

Hi Lisa, Thank you for bringing this issue to our attention. I looked up your order history and we only have an order for an illuminated mirror on file for you. I would be happy to look into this and see what we can do for you, please contact me directly at abbey@dlaguna.com and I will help you get this sorted out! I am sure that we can find a solution that works for you. Kind regards, Abbey King, Director of Sales (949) 860-7629

Posted 5 years ago

“BEWARE!!! if you order from this company, 15 day return policy!!! I ordered the grill light for my brother to give his wife for her birthday, the light is quite expensive for a grill light. I ordered over 19 days before her birthday, he gave it to her, and they left on a birthday trip, and by the time they got home, looked at the light and decided it was not what they wanted, and got the light to me to return, it was over 20 days since arrival. Little did I know there is a freaking 15 day return policy, with no exceptions, apparently, so I am so angry. I spent $30 to return it to the company and then found out they would not accept. Needless to say, I am angry!!!”

Helpful Report

Posted 6 years ago

Hi Leigh, I am so sorry to hear that your sister-in-law didn't like the grill light you purchased for her. As you'll find published on our website, we do have a rather strict Return Policy because we must adhere to the industry standards set by the manufacturers and brands that we represent. However, we value your feedback and are developing a way to help better inform our customers of our Return Policy so that they are able to make an informed decision at the time of purchase. If you have any additional questions regarding our Return Policy, please reach me personally via email or phone, and I would be happy to discuss the issue at your earliest convenience. Carolina Amuchastegui, COO carolina@dlaguna.com (949) 860-7629

Posted 5 years ago

DLaguna is rated 4.5 based on 686 reviews