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DLaguna Reviews

4.5 Rating 570 Reviews

86 %

of reviewers recommend DLaguna

Company Reviews

Product Reviews

4.5

Based on 570 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

DLaguna 5 star review on 25th August 2023

DLaguna 5 star review on 13th July 2023

DLaguna 5 star review on 23rd May 2023

DLaguna 5 star review on 23rd May 2023

DLaguna 5 star review on 23rd May 2023

DLaguna 5 star review on 11th April 2023

DLaguna 5 star review on 10th April 2023

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a mirror from them back in December 7th. The estimated delivery was December 12th. Past December 12th I called to find out what happened to my order. It hadn't shipped yet because they weren't in possession of it. They said it would come in the next shipment and should ship out around Christmas. Chrstimas comes and still no tracking number. They blamed shipping delays and UPS. Yes there were delays with many companies, but they still delivered! My order didn't ship until January 18th. A month late the order is finally shipping. My mirror arrived completely destroyed. I read the reviews of the shipping company they used and this was a common problem. Getting close to 2 months into order and now I only had a broken mirror to show for it. We asked how quickly they could get a replacement and they could not give us an estimated date. They only said they would get new mirrors in 1 week and it would take 'more than 5 days' to get to me. During this entire process, they never informed me of any problems or delays. My husband and I had to keep calling everytime they missed delivery. They have no call waiting and seem to have very few people working for them because you're often talking to the same person. They also wouldn't always be available during the customer service hours stated and frequently didn't pick up even when called. I would suggest spending your money elsewhere. Ordered another mirror from somewhere else and got a tracking number next business day. Clearly DLaguna has huge issues with logistics and not someone you want to order from when you have timelines and major rennovations happening.”

Posted 3 years ago

We are very sorry for what happened logistically during the pandemic has been very complicated, the shipping company is the one responsible for this mess, but we did our best trying to fix the situation and answer every one of your questions.

Posted 3 years ago

“Worst customer service i had to go directly to the manufacturer where he said he has nothing but problems with you. Rose was useless. After going to another distributor per the manufacturer i was finally able to get what i need to get my bbq light working. You people are the worst.”

Posted 3 years ago

“Ordered Dec 14, 2020 & our cc was charged. Received tracking number Dec 15, 2020. It is now Jan 22, 2021 & we have no mirror & just get the run around from everyone at DLaguna. HORRIFIC customer service from Matt, Rose & Toby who say they are handling this & will call us back. Still no call back and no mirror!”

Posted 3 years ago

“I still have not received the mirror I ordered in 12/2/2020. I have called and talked to them 2 times and have been told that it was taken to the shipment area for UPS. UPS said that the shipping label was created by DLaguna but they have not received the package. I have a contractor waiting in the mirror. Not sure what to do next. I want to say the company is good but I don’t have any evidence currently to support that.”

Posted 3 years ago

“Our mirror has not shipped yet although it was ordered several weeks ago. We would appreciate an update on the situation.”

Posted 3 years ago

“Its been terrible I have not received my ordered item and its been almost a month I called customer service and they said they would check so far no word Order no 000008916”

Posted 3 years ago

“My mirror was installed and clock never worked. Spoke with representative at Dlaguna to advise of the issue and was given the representative Jimmy from Aquadom number to contact. That was back on August 27th and I still have no resolution. I have emailed back and forth but I still have a clock that does not work. I was told today (after me reaching out again) that they would be sending out a new clock. How am I supposed to install a new clock? I asked this to representative and this is what I got in response: You will need to; 1. Disconnect the mirror from power 2. Remove the backplate of the mirror 3. Slide the old clock out/slide the new one in (unit has special brackets) 4. Put the backpannel back 5. Establish an electiclal connection to the unit I already paid to have someone mount the mirror and hard wire it. Very disappointed with the mirror and the service for something I spent good money on. I paid almost $500 for a mirror that came faulty and the only solution I am getting is to put more money into it by "replacing" the clock myself. Purchase with caution. Not a happy customer.”

Posted 3 years ago

“Trying to process a return as the light will not work in my application. We can not get a call back after many attempts.”

Posted 3 years ago

“I have received the incorrect products, I am missing products. My office manager has left 2 messages and sent an email this week to be called back. We have not been called back. We can not get through to anyone when we call.”

Posted 3 years ago

“Took a very long time to get respond that item was out of stock. Called couple times said it was in its way. Felt very mislead. Very disappointed. Wouldn’t purchase anything again.”

Posted 3 years ago

“The website indicated shipping within 1 or 2 days, that was a reason I ordered this item. 1 week later I called customer service, they said that they were still waiting to receive the item and said they would ship it to me by Wednesday. Still did not see anything. Called customer service back on Saturday, they said same thing. I ended up waiting for 3 weeks before it shipped out. They know that they can't shipitwithin1 or 2 days, but they still do not changes their website. If I know this, I wouldn't waste my time.”

Posted 3 years ago

“I ordered my mirror July 17. Was charged the $2300 immediately and I still don’t have the mirror. It’s October 15.”

Posted 3 years ago

“waited months for my product. didn't get any communication after first response. the Tiipii was shipped without notification and showed up at my doorstep with no notice. No one contacted me to see if it was ok or to apologize for the ridiculous delay. No offer to make it better. The TiiPii is fine. It is just fine. Not worth the hassle, heartache and time I wasted on it. It sits crooked and I don't know how to fix that and honestly who do I reach out to? You? TiiPii themselves? It seems none of you really care to make things right with customers so why should I bother?”

Posted 3 years ago

“Very different wood stain color than pictured.”

Posted 3 years ago

“Poor communication and long lead time”

Posted 3 years ago

“Hello. My light does not really match the first one I purchased. I have 2 in my kitchen , one broke and I was looking to replace it. However, the new one doesn't have the ribbon effect it was shown with. It appears to be squished or flattened and doesn't match my first order. I made need to return it.”

Posted 3 years ago

Hi Bridget, I am sorry to hear that your new fixture does not match your existing ones. If you can please contact us directly at sales@dlaguna.com, we'd be happy to look into the case and see if perhaps the manufacturer has changed suppliers or production techniques causing the difference or if there is a flaw in the particular unit you received. We look forward to hearing from you, we are confident that we'll find a solution that works for you. Abbey

Posted 3 years ago

“Took almost 6 months to receive, I’ll not buy from you again”

Posted 3 years ago

“I ordered a mirror, the delivery company left it in front of the door, so I didn't sign the receipt. Gently I put him in an empty room where no one entered. When I opened the cardboard box, I saw the broken glass. I called DLaguna and sent an email. They replied that they are not responsible and that if I want to order another one, they can give me a 10% discount. Refusing to ship a new one to replace the broken one. Bad Company, and Bad Custom service. I'll never order anything from Dlaguna again. Not very serious company.”

Posted 3 years ago

“it's been over 2 weeks now and I have yet to receive over $400 worth of light fixtures for a client. Customer service knows nothing other than that UPS has it. Very disappointed as I made a promise for installation that I will not be able to keep. Requested replacement items to be shipped via another carrier but the only response is, " will have to check with manager." I don't want two sets so can return whatever set comes in last, just want to get this job done.”

Posted 3 years ago

“Order took a lengthy time to forfill. The wrong color brackets were send. Had to make several phone calls to get paperwork to make the exhange and sent an email. As of now there isn't a resolution.”

Posted 3 years ago

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DLaguna is rated 4.5 based on 570 reviews