I ordered a mirror from them back in December 7th. The estimated delivery was December 12th. Past December 12th I called to find out what happened to my order. It hadn't shipped yet because they weren't in possession of it. They said it would come in the next shipment and should ship out around Christmas. Chrstimas comes and still no tracking number. They blamed shipping delays and UPS. Yes there were delays with many companies, but they still delivered! My order didn't ship until January 18th. A month late the order is finally shipping. My mirror arrived completely destroyed. I read the reviews of the shipping company they used and this was a common problem. Getting close to 2 months into order and now I only had a broken mirror to show for it. We asked how quickly they could get a replacement and they could not give us an estimated date. They only said they would get new mirrors in 1 week and it would take 'more than 5 days' to get to me. During this entire process, they never informed me of any problems or delays. My husband and I had to keep calling everytime they missed delivery. They have no call waiting and seem to have very few people working for them because you're often talking to the same person. They also wouldn't always be available during the customer service hours stated and frequently didn't pick up even when called. I would suggest spending your money elsewhere. Ordered another mirror from somewhere else and got a tracking number next business day. Clearly DLaguna has huge issues with logistics and not someone you want to order from when you have timelines and major rennovations happening.