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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews
88 %
of reviewers recommend Daniel Footwear
Company Reviews Product Reviews
3,825
 Questions Metrics Info
4.5
Based on 5,833 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Anonymous
Verified Buyer
“I was sent the wrong boots for my daughter, then I received the correct ones in return and then the original incorrect pair were returned to me!”
Helpful Report
Posted 5 years ago
Sheena Cunningham
Verified Buyer
“Unfortunately the packaging was very disappointing! With previous orders the shoes and packing were immaculate, this time however the package was ripped untidy and both pairs of shoes were badly crushed. Not what I expected or wanted from Daniel!”
Helpful Report
Posted 5 years ago
Sarah Armitage
Verified Buyer
“Waited 11 days then arrived with a mark on front of boots so having to send back”
Helpful Report
Posted 5 years ago
Good morning Sarah, I sincerely apologise for the delay of your order - this was due to a system error which has since been rectified. I have processed a refund for your delivery charge, and as part of the apology for the issue, I would like to offer you a 10% discount on a future order with us. In regards to the mark on the boots, I have emailed you with how we can also rectify this for you, alongside the 10% discount code. Kind regards, Graham Daniel Footwear
Posted 5 years ago
George W Maybroda
Verified Buyer
“The sizing chart was inaccurate or I was sent the wrong sizes for two pairs of shoes and one of those two pairs was also the wrong color. No one is helping me get them returned. It’s been a week of me trying to figure it out.”
Helpful Report
Posted 5 years ago
Good Afternoon, I have just had a look into this and can see you first made contact with us on 16th October regarding these issues. My colleagues have been responding to you over the last 2 days. Unfortunately it is a fit issue as you have been sent the correct sizes. With regards to the wrong colour we are still waiting for confirmation from yourself as to what colour you have received. My colleagues will continue to respond via email. Sorry for any inconvenience caused. Kind Regards, Emma Customer Services
Posted 5 years ago
Suzanne Eiberg
Verified Buyer
“Has not arrived in over a month apparently lost !”
Helpful Report
Posted 5 years ago
Robyn Saffer
Verified Buyer
“The boots I ordered said “black” however they are dark navy.”
Helpful Report
Posted 5 years ago
Good Morning, Sorry to hear that the shoes were not as expected and many thanks for bringing this to our attention. Upon further inspection, the shoes do have tones of navy in them, we have informed our e-commerce team and they have updated the website. I have emailed you a pre-paid returns form so you can send these back to us if you wish for a full refund and also a discount code. I really do apologise for the inconvinience caused. Kind Regards Rachael Customer Services
Posted 5 years ago
Leigh Scarfe
Verified Buyer
“I still have not received my order. I was contacted by FedEx that a commercial invoice was needed, and the invoice was not included by the retailer as it should have been. I had to fill out the commercial invoice as best I could. After that info was received, FedEx then had to send the order to the Fish and Wild Life Dept because the order contained animal fur. These issues need to be addressed and handled before making items available for shipment to the US.”
Helpful Report
Posted 5 years ago
Good Morning, I am sorry to hear you have not received your order from us yet. I cannot see that you have contacted us to get this resolved for you so we were unaware that you were having issues. I have contacted FedEx for you this morning and will be in touch once they give me an update. I hope we can get this resolved for you as soon as possible. Kind Regards, Emma Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Good shoes wrong size when arrived”
Helpful Report
Posted 5 years ago
Good morning, I am very sorry to hear that this has happened. I have sent you an email with further instructions on how we can rectify this for you. Kind regards, Graham
Posted 5 years ago
Debra Curtis
Verified Buyer
“Oh dear , I have never had such bad service from any other online shopping company! Firstly, I order a pair of boots and notice the house number has been omitted, I email and am assured it has been corrected. Next Hermes can’t deliver as have no number! So I phone customer services and speak to Hraham who is going to phone back... next day after emailing Becky my boots will arrive on MondayWell Monday comes and goes no parcel .. phone Graham.. you guessed it he will phone me back Tuesday, Weds and Thursday go past and no phone call from Graham who is extremely busy!!! Amazingly on Griday my boots arrive two weeks after ordering”
Helpful Report
Posted 5 years ago
Good Morning Debra, I am sorry to hear you have had a bad experience with us. I can assure you this is not normal practice for Daniel Footwear and I have passed your feedback onto our manager. I can see my colleague has already escalated this with our Hermes account manager as your house number was passed onto them several times. We have been assured this will not happen again. As part of the apology I have emailed you a discount code to use on your next order with us. Kind Regards, Emma Customer Services
Posted 5 years ago
Lydia Baxter
Verified Buyer
“Shoes arrived much too small as a size 6. Never ever seen such a small 6. Also the shoes was faulty it was an obvious fault curled up at the front!”
Helpful Report
Posted 5 years ago
Good Morning Lydia, I am sorry your shoes did not fit. I can see we have has these back now and you have been issued a refund. I have passed your feedback onto the buying team and hope the size issue can be resolved in the future. Kind Regards, Emma Customer Services
Posted 5 years ago
Paula Horton
Verified Buyer
“I am returning the sandles. These have been worn before without a shadow of a doubt. Very disapointed.”
Helpful Report
Posted 5 years ago
Bharti Parma
Verified Buyer
“Ordered a scarf for going out for special evening event . Sent me the wrong item colour Which I was so upset I had to go find something else to go with my out fit . And plus you had extra 20 percent discount which I did not get . That’s why I always shop in John Lewis because if the item gone down they give you the difference back like America does .”
Helpful Report
Posted 5 years ago
Hannah Dougherty
Verified Buyer
“Bag had a huge scratch on the clasp and I had to pay to return it, when you’re living off £200 a month you can do without footing the bill for your faulty items. Awaiting refund so I can put it to much better use! Still no refund and I’m in need of the money back. Joke!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I was sent the wrong size, and I had to pay to send it back. Really hoping to get a full refund...”
Helpful Report
Posted 5 years ago
Good Morning, I am very sorry you were sent the wrong size. I cannot see that you have contacted us about this we would have been more than happy to send you a free returns label to get those back to us. Once we receive them back we will make sure the correct size is sent out and if you can email across your proof of posting we will refund your posting on that. I will pass this onto our warehouse manager to make sure the team is double checking what they send out. Once again my apologies for the inconvenience we have caused. Kind Regards, Emma Customer Services
Posted 5 years ago
Sharon Harrison
Verified Buyer
“I ordered a Vivienne Westwood bag when it came the bag looked scuffed faded and used the dust bag was also marked with pen and what looked like lipstick and for £370 it was very poor”
Helpful Report
Posted 5 years ago
Good Afternoon, I am sorry to hear that you are unhappy with your purchase. I have had a look into this and the bag is meant to have a shabby chic look about it. However in regards to the dust bag, I really do apologise this failed our quality control check and was not changed prior to sending to you. I can see your order has been refunded in full last week. Once again I do apologise. Kind regards Rachael Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Didn’t get delivered - courier apparently tried twice and sent back to Daniel! I think another carrier should be used for future as they let you down”
Helpful Report
Posted 5 years ago
Good Afternoon, I am sorry you were unable to get your parcel. I have looked into this and can see that our courier attempted twice and they also tried your neighbours. This has since been returned to us and we have issued a full refund on 29th May. Kind Regards, Emma Customer Services
Posted 5 years ago
Lindsay Phelan
Verified Buyer
“I ordered some shoes and was then told they couldn’t be located??? Not acceptable when spending Vivienne Westwood prices!!”
Helpful Report
Posted 5 years ago
Dear Lindsay, I am very sorry we could not fulfill your order, I have looked into this and can see we emailed you to say the item was out of stock due to high demand and that we had tried to locate another pair for you but couldn't do so. We have processed a full refund for you on May 12th and emailed across a discount code for the inconvenience caused. Once again I am sorry we could not fulfill your order and hope to see you shopping with us again in the near future. Kind Regards, Emma Customer Services
Posted 5 years ago
Jennifer Douglas
Verified Buyer
“Shipped to the wrong address and took 2 weeks to get to me. Shoes are too big, and not sure how to return....”
Helpful Report
Posted 5 years ago
Dear Jennifer, I am sorry your item took longer than expected to arrive overseas. I cannot see that you contacted us about the wrong address. Had we known there was an issue with the parcel we could have contacted FedEx ourselves to get this rectified and potentially stop a delay. However this shouldn't have happened in the first place and we will speak to the store that sent this order out to make sure they are double checking what information they are entering. Once again I am sorry for the inconvenience caused and I have emailed you on what steps to take to return these shoes. Kind Regards, Emma Customer Services
Posted 5 years ago
Kirsty Love
Verified Buyer
“I’ve sent the item back - you’ve had it since the 4th May and I haven’t had a refund yet. Appalling. The bag you sent me which I returned looked uncared for - crumpled - just shoved in a plastic posting back with no box around it - really awful. I won’t be shopping with you again.”
Helpful Report
Posted 6 years ago
Dear Kirsty, I really do apologise for the delay, I can now see that you have been fully refunded. The delay was due to a staffing issue, however a system has now been put in place to ensure that this never happens again. I have also sent you an email to your personal inbox explaining this and also a credit to apologise. If you would like to discuss this with us further, please do not hesitate to contact us. Kind Regards Rachael Customer Service Manager
Posted 6 years ago
Anonymous
Verified Buyer
“There was a very obvious stitching problem, it was kindly ignored and was told it was normal. Comparing the left and the right pair makes it so obvious.. I sent them back, paying a hefty shipping fee. It is very unlikely that I’ll order anything from this store..”
Helpful Report
Posted 6 years ago
Daniel Footwear is rated 4.5 based on 5,833 reviews
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