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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews
88 %
of reviewers recommend Daniel Footwear
Company Reviews Product Reviews
3,825
 Questions Metrics Info
4.5
Based on 5,833 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Bought boots , paid £5.50 delivery, didn’t like to return cost £5 more , most online company do free return won’t be buying again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered a pair of suede boots when arrived one boot an entire different colour as if had been sitting in a shelf under a light plus they were all marked aswell very disappointed had to return them.”
Helpful Report
Posted 4 years ago
Louise Warburton
Verified Buyer
“Wasn't happy with delivery”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Don't buy anything from Daniel footwear. I initially thought the problem was the delivery company but on phoning to try and sort out where my boots were over two weeks after ordering!!!!!! Promised emails and return phonecalls never happened either. Very poorly managed company 16 days on and still no boots 😠”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“FAKE UGG BOOTS. ATLEAST 1 PAIR DEFINETELY WAS. Ordered Ugg boots on black friday as they were £124.99. Arrived 2 days later, nicely packed. When i tried it on i noticed that the left boot felt a bit tight, didnt pay much attention to it. When i wore it the 2nd time i noticed that there were more fur inside the left boot compared to the right that barely had any. I removed the boot and started paying attention to the details and noticed the boots were completely different. Different colors in the back, different fur. I spoke to someone and they asked to sent it back and they will be giving me a new one. I will see if it is genuine by taking it to the UGG store if it aint i will be requesting my money back.”
Helpful Report
Posted 4 years ago
Jacqueline Dunn
Verified Buyer
“I ordered a pair of flip flops as a Christmas present. They came in a battered box and one of them was to totally off colour and all the pearls were missing. The box had a note on it saying they had been checked. Really disappointing.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Poor. sent wrong size. How upsetting!”
Helpful Report
Posted 4 years ago
Kathrine Hookings
Verified Buyer
“Really disappointed £200 boots arrived box was very old and worn out. Boots had creases in them where they had been worn and the soles clearly showed they had been worn. These were a Christmas present and I had to return them”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Product arrived faulty. Returned to store.”
Helpful Report
Posted 4 years ago
Zoe Wyrko
Verified Buyer
“I’ve still not received the item I ordered, I haven’t received a refund, and I’ve had no updates from the customer services team who have been ‘looking into the issue’. Extremely disappointed with a brand I’ve previously been pleased with, and will not be ordering again”
Helpful Report
Posted 5 years ago
Hi, I'm very sorry for this, it appears the courier did not deliver to the correct place. they have since on the 10th may delivered to your requested parcel collection shop. Please accept my apologies for this delay. Regards Mark Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Boots had previously been worn. Mud xxx on the soles”
Helpful Report
Posted 5 years ago
Hi, We are very sorry to hear you received shoes in this condition, our customer services manager will follow up on this directly too you. Regards Mark Customer Services
Posted 5 years ago
Sarah Moors
Verified Buyer
“Had to send them back as they weren’t a matching pair. One boot had obviously been tried on lots and the leather was all worn and soft. Disappointing.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I ordered a Valentino bag, when it arrived it was scratched and the buckle was broken so the bag would not fasten. I sent the bag back on Monday and have still not received confirmation that Daniel Footwear have received the bag and no sign of the Money back yet This is the first time I've felt the need to write a review but for a bag to be sent out damaged it's not showing a good service!”
Helpful Report
Posted 5 years ago
Hi, Please accept my apologies for the poor quality bag you received, we will process a full refund for your order once the item has been processed in our Warehouse, which will be within the next couple of days. We would love for you to place a second order with ourselves so that we can offer our usual fantastic service. I will email you directly with a personal discount code. Regards Mark Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“I am very disappointed with the service as I ordered my daughters school shoes from here they said they had them in stock and be with me on Wednesday. Wednesday came and I received an email saying that they didn't have them in stock.”
Helpful Report
Posted 5 years ago
Hi, I'm very sorry to hear of your poor experience with Daniel Footwear, this isn't the high level of service that we usually offer. This was a stock descrepancy on our system which I apologise for, I have sent you an email with a voucher code to use on a future order to allow us to restore faith in our company. Regards Mark Customer Services
Posted 5 years ago
Larissa Hutson
Verified Buyer
“Wrong size sent. The box stated the correct size but the shoes inside were clearly labelled the next size up so clearly a previous return not checked by warehouse staff. Got a shirty reply from Daniel CS saying the correct order had been despatched and I should check the sizing guide!!! They did attach a free returns label as a "gesture of goodwill" rather than in recognition the error was theirs from the outset, not mine. I returned immediately but still waiting for notification of return (I have proof of posting) and refund and its over 10 days ago now that I returned them. I have asked for a refund of my original (expedited) postage costs in accordance with the Distance Selling Regulations and my statutory rights. The silence has been deafening. This is my first and last order with Daniel Footwear. Shambolic and unapologetic customer service is the reason I will never order from them again.”
Helpful Report
Posted 5 years ago
Hi Larissa, I'm very sorry to hear of your poor experience with ourselves. This isn't the standard we aim for, I have credited your online account with £25 web credit for you to use against a future order to give ourselves a chance of offering you our usual fantastic service. Regards Mark Customer Services
Posted 5 years ago
K Thorne
Verified Buyer
“Disappointing. I don’t normally buy such expensive shoes and was so upset when these arrived. Bad condition and poor quality.”
Helpful Report
Posted 5 years ago
SHIRLEY JONES
Verified Buyer
“Ordered 4/12 now 19/12 order still not complete. Couriers get the blame, change your couriers.”
Helpful Report
Posted 5 years ago
Maura Doyle
Verified Buyer
“The fit flip boots I bought split at the seam after one wear. As I’m in Ireland the free return post doesn’t work. Painfully I have to register post back and wait for refund back. Clearly faulty product - no problem delivering but they could not pick up. Said the courier company would not pick up in Ireland- so time to find a new courier if u are interested in giving a good service. There are plenty other options if you were willing to put service ahead of process - try ringing any other courier To pick up.”
Helpful Report
Posted 5 years ago
Hi Maura, Sorry to hear this has happened, i've checked the notes on your order and we have left you a voicemail yesterday offering to reimburse you for your returns costs, please email help@danielfootwear.co.uk with you're returns postage receipt and we'll get this refunded straight away. Regards Mark
Posted 5 years ago
Amanda Davies
Verified Buyer
“I placed an order and this was cancelled saying out of stock. I know this shoes was in stock at Cheshire Oaks as I tried it on! Not acceptable”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Still waiting on delivery. Ordered this 27th November. Rang your Leeds office to chase the order. Although a customer service agent rang me back at 6pm Wednesday 5th December my order has still not arrived.”
Helpful Report
Posted 5 years ago
Daniel Footwear is rated 4.5 based on 5,833 reviews
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