Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Armani bag it’s had came today Not even boxed if there real they would be boxed ? Are they real ?”

Helpful Report

Posted 6 years ago

Dear Leanne, our Armani products do not come in boxes from the supplier so we are unable to send them out in an Armani box. I can assure you all of our products are genuine. If you wish to discuss this please email our help team at help@danielfootwear.co.uk and we will be happy to help you. Kind Regards, Emma Customer Services

Posted 6 years ago

“They use uk mail to deliver - I never received my goods after waiting in 2 days for them. Would never use this site again.”

Helpful Report

Posted 6 years ago

Dear Leanne, I am sorry you never received your goods, I can see you have been speaking to my manager regarding this issue. She has fully refunded you on 16th December and we will be speaking with our UK Mail manager regarding delivery of parcels. I have emailed you a discount code to use against your next online purchase with us. Kind Regards, Emma Customer Services

Posted 6 years ago

“The boots never arrived”

Helpful Report

Posted 6 years ago

Dear Julia, I am sorry your boots never arrived, I can see you contacted us regarding this and we opened a case with our courier to locate them. We were in frequents contact with you regarding any updates on your parcel and unfortunately the courier confirmed it as lost. We have fully refunded you for your order on December 9th. I have emailed you a discount code to use against your next online purchase with us. Kind Regards, Emma Customer Services

Posted 6 years ago

“Bought a Pair of shoes, 1 week later they are on sale. They would not adjust the price. Ridiculous do not order from them!”

Helpful Report

Posted 6 years ago

Dear Natalie, I can see my manager emailed you regarding this query, as the size you ordered was no longer available we could not honour this. The sale price has been reduced due to the very limited sizes. On email you have said you wish to return these, have you sent them back to us for a refund yet? Please can you email over the proof of posting as we can get this refunded.Very sorry for any inconvenience caused. Kind Regards, Emma Customer Services

Posted 6 years ago

“I bought brand new uggs and you sent me a display pair. I contacted customer services who promised to put another pair to one side if I returned them. I did this to then be told all of your stock was faulty! Why are you selling faulty stock and why wasn't this checked before it was sent? I now how to look elsewhere for these which are a xmas present and it's now getting very late to do so. I got a full refund but I expect more after being treated in this way, thanks Sally”

Helpful Report

Posted 6 years ago

Dear Sally, I am sorry you received your UGGs like this. We source our stock from our stores and the warehouse. First priority is the warehouse but if they do not have it, it will be sent from a store. I will pass this feedback onto the store that sent this boot out as they should be checking exactly what they are sending and only sending items out if they are perfect. With regards to sending another pair out to you, the stores that were showing those boots when they came to dispatch the item one of the boots were faded so unfortunately we cannot send a boot out like that. As those were the last pairs in our business we had to remove that stock from our website as we do not sell products that are faulty. We contacted you regarding this and asked if there was anything else you would like or if you wanted a refund. We have fully refunded you for this order on December 6th. I have emailed you a discount code to use against your next online purchase with us. Kind Regards Emma Customer Services

Posted 6 years ago

“Appalling customer service - my boots never arrived and were held in a Depot somewhere in Ireland. I had to investigate the matter myself and this involved ringing Daniel footwear at least five times before they could even give me some form of an answer as to where the boots were. Eventually on about the 8th phonecall (each phonecall was initiated by me bar One) one the staff admitted that at this stage it was likely they had gone missing and that they would wait a bit longer and then maybe send out a new pair tomorrow. Again this was not followed up with email as is standard practice so I rang the following evening (bear in mind this is two weeks since I placed the order) and I was told a new pair would be sent out. Again, no follow up email, no tracking number (yet) for the new package. I have been told there is a new package on the way so hopefully I will get this pair.”

Helpful Report

Posted 6 years ago

Dear Kate, I am sorry you faced issues receiving your parcel from us. We are unaware of an issue until the customer contacts us. From looking at your order we have been in frequent contact with your regarding the whereabouts of your order and giving you any update we have from UK Mail. We have to follow certain channels and procedures when dealing with potentially lost items and due to the time of year the couriers response time is taking longer than usual. We contacted you to inform you the parcel was lost and would you like another sending. We have now sent this out to you and it was delivered on 12th December. I am sorry this took so long to get to you. I have emailed you a discount code to use against your next online order with us. Kind Regards Emma Customer Services.

Posted 6 years ago

“The courier address was completely wrong on the box, thankfully I live in a small town so they knew my name. The shoes were slim width with no notification of this.”

Helpful Report

Posted 6 years ago

Dear Joanna, I am sorry you had issues with your delivery. I will pass this onto our warehouse manager and ask him to look into why the address pulled through incorrectly. With regards to the Birkenstock shoe you ordered, we have been advised they are a standard fit but do come with adjustable buckles to tighten or loosen to suit you. I have emailed you a discount code to use against your next online purchase with us. Kind Regards Emma Customer Services

Posted 6 years ago

“Never received my order. Very disappointed”

Helpful Report

Posted 6 years ago

Dear Deborah, I am sorry you never received your order I can see from looking at your account with us we have been speaking with you over the phone to keep you updated on your parcel. We have certain procedures and channels we have to follow when dealing with a missing parcel. After speaking with UK Mail they confirmed they had lost the parcel and we have refunded you for this. I have also emailed you a discount code to use against your next online order with us. Kind Regards, Emma Customer Services

Posted 6 years ago

“Where do I start, poor customer service, parcels going missing.. requested a full refund as my time was wasted more than I appreciated!! Won’t be buying for this company again!”

Helpful Report

Posted 6 years ago

Dear Tammy, I am sorry you faced issues with your recent order with us. I can see from your order that unfortunately our courier lost your parcel and we were in contact with you via email and over the phone trying to resolve this. There are channels we need to go through with our courier company before we can refund the customer or get another pair sent out. As it is a busy time of year the couriers do take longer than usual to get back to us with the answers we need and this contributed to the delay in resolving your issue. You have been fully refunded for your order with us. I have also emailed you a discount code to use against your next online order for us. Kind Regards, Emma Customer Services

Posted 6 years ago

“Lost order and was not given any compensation in any way terrible service x”

Helpful Report

Posted 6 years ago

Dear Lisa, I have checked your order with us and I can see that we were in constant contact with you while UK Mail carried out searches to find the missing shoes. I can also see that we refunded you for the lost ones and my manager took your new order over the phone for a smaller sized shoe. I am sorry you feel you were not compensated for this issue. I have now emailed you a discount code to use against your next online order with us. Kind Regards, Emma Customer Services

Posted 6 years ago

“Placed order for 2 pairs of boots on 21st Nov - paid for express delivery and received notification they would be delivered on 22nd. Nothing turned up and tracking said that they had been delayed. Various emails to customer services produced a response on Friday 24th that the carrier could not trace the order but that another delivery would be sent and be received on Monday 27th. Tuesday 28th November 4.30pm. still no delivery and no response from customer services. So.. they have the money and I have no boots - can't get a refund until I can send them back. Will not be buying from Daniel again.”

Helpful Report

Posted 6 years ago

Dear Lesley, I am sorry you faced issues with the delivery of your order. During our busy periods we do ask customers to allow at least 24 hours to be responded to on email. I can see from the system we responded to you via email on 23rd of November after your call with my colleague. We have also been in frequent contact with you over the days following the 23rd to keep you updated on the status of your parcel. As you paid for priority delivery we did refund that delivery charge for you. We also sent the boots out to you again on the 29th November after UK Mail confirmed that they had lost the original parcel. I can see this new parcel was delivered and signed for on November 30th by an 'R Call' at the delivery address you put down. However if you are wanting a refund on this I have emailed you a pre-paid returns label to send these back to us. Once we receive back we will issue a full refund. I have also included a discount code to use on your next online purchase with us. I am very sorry for the inconvenience caused on this matter. Kind Regards, Emma Customer Services

Posted 6 years ago

“Ordered a size 37, received a 41 Sent it back straight away and still no communication about refund 👎”

Helpful Report

Posted 6 years ago

Dear Claudia, I am sorry you received the wrong size boot. I will pass this onto the warehouse manager for him to investigate why this happened. I can see you have now been fully refunded earlier today by my colleague. As we were not aware of the mistake until we received your order back we had no way of rectifying this sooner. Once again I am very sorry for the inconvenience this caused and I do hope to see you shopping online with us again in the near future. Kind Regards Emma Customer Services

Posted 6 years ago

“Daniel Footwear offered an item for Sale, took payment, confirmed payment, presented shipment and then suggested the item was out of stock. It wasn't, it was still on sale on their website for 67% higher price. I was told I could have 10% off the higher priced(identical item). I took my refund. If you come to their page from a Google Sponsored Ad(like I did), they won't honour the price.”

Helpful Report

Posted 6 years ago

Dear Alan, I am sorry we were unable to fulfill your order, at the time of you placing your order we were unexpectedly having a few web issues, which is why you were able to order this product when in fact it was out of stock. I can see it is showing on our website as still out of stock and if we do get more of these in we will change that status. We are more than happy to honor a price match given the item is in stock and comes from a reputable site, all we ask if you send us the link and screenshot of this to our help inbox email. Once again I am sorry we could not fulfill your order and I can see we have now fully refunded you for this and given you a discount off your next order online with us. Regards, Emma Customer Services

Posted 6 years ago

“I brought a pair of shoes, confirmed, money out of my card, Birthday present, done. 3 days later I get a message saying sorry we're out of stock (wait what? I have even the email confirmation purchase and money taken from me) and that they are no longer pursuing Timberland shoes in the future and nothing can be done. "Welcoming me" to buy alternative shoes from their company. Thanks... no thanks. Never experienced this in my life.”

Helpful Report

Posted 6 years ago

I would like to sincerely apologise that you have experienced this with us. I have checked the stock and unfortunately we do not have any of the size you have ordered left in stock due to a stock discrepancy on the system. I have now sent you an email with a discount code as part of an apology for the inconvenience this has caused you. We hope that you shop again with us in the future. Apologies once again. Becky, Customer Service Team.

Posted 6 years ago

“ordered three pairs of sale shoes and one pair took 11 days to arrive.I was told there was problems from the store they were coming from,told they had been dispatched and told they couldnt trace them,so really had given up on them when they arrived.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave us a review. I am very sorry you faced this issue with your recent order. I can see you were told about the unfortunate delay with dispatching your item from one of our stores. I have now sent you an email about your order and once again I am very sorry for the inconvenience caused. We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 6 years ago

“Bough a pair of shoes which practically feel apart. Sole separated and peeling noted to platform sole. Wore twice I have written to you as I was concerned that others might be affected by same issue. No response I advised I have pictures also to prove this. For designer shoes this is not acceptable. Poor customer service obviously not interested in after sale care. Shocking”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review, I do apologise to hear this. I have looked through our emails and I can't see that we have received an email from yourself. Please send this again to help@danielfootwear.co.uk and we can try to get this resolved for you. Kind Regards, Becky Sutcliffe

Posted 6 years ago

“Never received the item”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave us a review. I have had a look into this for you and I can see that unfortunately Hermes lost your parcel, I really do apologise this happened. I can see we did offer to send out another pair or issue a full refund and you chose a full refund, I can confirm this has been processed. We hope to hear from you again soon. Kind Regards Rachael Waldock Customer Care Team

Posted 6 years ago

“Please be aware that if you buy anything from them there is no way you can refund it if it gets damaged due to the poor quality. I bought a pair of trainers from them and after 1 week the shoes started to show sign of damages to the both sides. I emailed and explained and they started to blame me for damaging the shoes. After many emails and sending the photos, they asked me to send the shoe back for inspection!! After 2 weeks of inspecting my shoes they said they cannot offer any refund but a £20 voucher!! The price for the shoe was nearly £90!! So I paid £90 for a trainer of a bad quality and I get £20 voucher to buy another £90 bad quality trainer from the same shop!! The most stupid thing I have ever heard! If I bought the same shoes from Office or anywhere else and I have the same issue I could simply get it replaced or get a refund. Beware of this and don’t risk it if you are not sure what you are buying. You cannot claim anything back if the quality is bad.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave us a review, I am sorry that you feel this way. The shoes were carefully inspected by our senior technician and unfortunately the conclusion is that the damage has been caused by accidental damage and is not manufacturing fault which is why we were unable to accept these back and send them onto Michael Kors. We have fully repaired these for you and they are on there way back to you now. I do apologise there was nothing further we can do for you on this matter. If you wanted to speak to us further please feel free to contact us. Kind Regards Rachael Waldock

Posted 6 years ago

“Have brought the same mk flip flops from another supplier last year this year had to go to Daniel footwear absolutely awful total waste of money Don't shop here save ur money and order from another supplier”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave valuable feedback. We do sincerely apologize that you feel this way We would love to find out what the issue was as we will happily look into this for you to have this rectified. We are always trying to improve our service and do value every individuals opinion. If you would like to speak with us further please feel free to contact us. Kindest regards Alex.

Posted 6 years ago

Many thanks for taking the time to leave us a review. Please let us know what the issue was with your order as I can't see that you have contacted us with any problems. We will of course get this resolved for you straight away. Looking forward to hearing from you. Kind Regards Rachael Waldock Customer Service Team

Posted 6 years ago

“ordered online and purse arrived with sale tag attached some £25 cheaper refunded but was going to purchases 2nd item but went elsewhere felt slightly cheated”

Helpful Report

Posted 6 years ago

Many thanks for your feedback. We do apologise for this, the sale sticker was from a previous promotion. Fortunately as soon as you notified us of this we refunded 25% to honor the summer discount as we fully understand your upset. If you would like to speak about this further please feel free to contact us. Kindest regards Alex

Posted 6 years ago

Many thanks for taking the time to leave us a review. I do apologise for any inconvenience caused in this matter, I can see that this was from a previous promotion and as soon as you contacted us we refunded you the difference straight away. Apologies once again and we hope to hear from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 6 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews