Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,835 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered online and purse arrived with sale tag attached some £25 cheaper refunded but was going to purchases 2nd item but went elsewhere felt slightly cheated”

Helpful Report

Posted 7 years ago

Many thanks for your feedback. We do apologise for this, the sale sticker was from a previous promotion. Fortunately as soon as you notified us of this we refunded 25% to honor the summer discount as we fully understand your upset. If you would like to speak about this further please feel free to contact us. Kindest regards Alex

Posted 7 years ago

Many thanks for taking the time to leave us a review. I do apologise for any inconvenience caused in this matter, I can see that this was from a previous promotion and as soon as you contacted us we refunded you the difference straight away. Apologies once again and we hope to hear from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 7 years ago

“Took 40 mins to sort out a query on customer service. Average response rate was one reply per 5 mins. Absolutely ridiculous and needs speeding up. Query never got sorted in the end!”

Helpful Report

Posted 7 years ago

Many thanks for your feedback. We do apologize as it looks like we were experiencing a few technical difficulties on that day which have now been resolved. After looking at your order I can see that the delivery charge has been refunded on 29th of August. If you would like to speak further please feel free to contact us. Kind regards Alex.

Posted 7 years ago

“Really don't like the ugg boots I ordered, size is incredibly smaller fit and this should have been noted on the website. Had to pay £5 for delivery and don't know how much to return!”

Helpful Report

Posted 7 years ago

Thank you for your order with us here at Daniel footwear. I am sorry that you are unhappy with the Ugg boots that you ordered. When you decide to shop with us again online please use the live chat facility. We are happy and available to assist with any query you have. Kindest regards Alex

Posted 7 years ago

“I got sent an odd pair of shoes size 13 and a size 1 they have been returned a week ago they are saying they have not received them back which I dont believe I am now wanting a refund due to there negligence and admitting there mistake”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave us a review. I am very sorry you received odd shoes, I can see you have been emailing my colleague about this issue and you would like an exchange. From what I can see she asked you to send over 'proof of postage' for the incorrect shoes so we could send you out the correct ones. I can't seem to see if you have sent that across to us yet? If you haven't please do that and we will get the correct shoes dispatched to you. Alternatively please send over your proof of postage to our help inbox and we will get this refunded for you. Once again I am very sorry for the inconvenience caused. When you send something back it takes longer than a week to process this, once we receive back the warehouse has 3-4 working days to process incoming returns then it comes up to us to issue a refund. Once we have issued a refund we email you to let you know. Please be aware refunds take 3-5 working days to appear in your account, help@danielfootwear.co.uk We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 7 years ago

“I ordered and PayPal verified, then a few hours later you tell me they are out of stock!!! I don't understand how this can happen. I got a successful message then a confirmation email. Unless someone there wanted them and canceled mine so they can have them, that's the only explanation. Please make sure I get my refund asap. I don't wish to wait 4 days and shouldn't have to as its your fault!!!!”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave us a review. I am very sorry this happened at that time we were doing stock updates and the website was taking longer than usual to update. I can see you have emailed in and we have refunded you and given you a discount code for the inconvenience we caused to you. We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 7 years ago

“Purchased MK bag and I was sent incorrect bag twice- selling similar bag to a picture for more money. It took second time for them to look in to a problem clearly first time no one bothered to check on this. Have been refunded 5% for the delay and inconvenience and when they figured out they are selling wrong bag offered full refund but this 5% has been deducted of my refund. Awful”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave us a review. I can see you have been talking with my colleague on email about the issues we faced. We are extremely sorry about all of this and as explained on email the bag was labelled up wrong. With regards to refunding you we physically cannot refund you more than what you have paid the system does not allow us to do this. We have given you a 20% discount code for you to use off your next order for all the inconvenience we caused you. We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 7 years ago

“Absolute bad experience, once let down with an order that was placed but could not be honoured, when I rang to query, the explanation "sorry the last pair left has scratches, so we can't send them to you", thought, that is fair enough. The second time they end up sending me the last pair which was not only scratched but the buckle on one shoe was hanging off and was clearly a very badly damaged shoe but they still dispatched the shoes to me. I rang them informed them and followed it up with an email with a photo as below :- Re- Order Number WEB196874 Further to our telephone conversation, please find attached photos of faulty shoes. Having looked at the damaged item, I am fairly certain this was packed with the faults already there before disaptach. As agreed you will be sending a free returns postage label. This is very disappointing indeed. Image”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to write us a review. I am so sorry to hear this. We do not think that it is acceptable to send our items out in this condition, so I really do apologise to see that you received your order like this. I have looked at the notes on the order and I can see that you have now been fully refunded and that the images have been passed onto the store director and the warehouse manager to review our quality control checks and to prevent this happening again the future. Kind Regards, Customer Service Team

Posted 7 years ago

“Sent. he wrong coloured item then instead of sending the correct item they just refunded me. Totall disappointing.”

Helpful Report

Posted 7 years ago

“bad quality of the shoes; they had glue, and i found out the sole is not even leather. you spend 150 pounds on a pair of daniel shoes and the sole is made out of plastic. they didn't say that o the specifications on the website”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave us a review. I am very sorry about this. Do you want to email us some photos in of the shoe and we can look into this for you. help@danielfootwear.co.uk We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 7 years ago

“I am in Aust. using an Aust CC with an Aust billing address. I placed my order Thu 8/6 requesting delivery to the UK as my partner is on holiday there. Then I am asked to confirm my address with a utility bill, as my payment details don't match my billing address. They did, it was the delivery address that was different. I complied on the same day & explained I needed the shoes to be delivered by the following Wed 14/6. I emailed again on the 9/6 requesting an ETA. On Friday I was told the order was accepted & would be processed. By the 13th, I still did not have a delivery email, & behold, I am told the shoes are now out of stock. I am being offered other styles, but that is not what I ordered on the 9th June. I think the entire ordering process needs to be improved. Those shoes should have been allocated to me when I purchased them early on the 9/6 (actually late evening 8/6 UK time). I requested a refund yesterday, as Daniel Footwear have had my money now for a week. A refund should be immediate. Stay tuned.....”

Helpful Report

Posted 7 years ago

“I received the soes but they were too small, I returned item and ordered 2 more pairs of shoes at same time (before receiving the refund). Finally, they never refunded me the first order (they said to me that they never received the return..!) and I never received 2 other shoes. Ive spent 400€. A disastrous experience”

Helpful Report

Posted 7 years ago

Dear Nina, Thank you for taking the time to write a review, sorry to hear that you haven't received your refund. Please send over the proof of postage for your return to help@danielfootwear.co.uk and we will take a look into this for you. Kind Regards, Customer Service Team

Posted 7 years ago

“My order was for size 35/36 and I received size 37/38 which were stated to be out of stock on your website.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave us a review. I really do apologise to hear that you have received the incorrect size. I have had a look on the order notes and it doesn't look like you have been in contact with us regarding this. If you would like us to exchange these for the correct size please email us at help@danielfootwear.co.uk and we will get this sorted straight away for you. Apologies once again for any inconvenience caused by this. Kind Regards, Customer Service Team.

Posted 7 years ago

“I paid for next day delivery and indeed it was next .... week.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to leave us a review. I do apologise you delivery did not arrive when expected. This was despatched with UK Mail, I have had a look into this and delivery was attempted several times and a card was left before the delivery was successful. An an apology I have refunded your delivery charge. We hope to hear from you again soon. Kind Regards Rachael Customer Services

Posted 7 years ago

“Not happy”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review, sorry to hear that you are not happy. Please email your complaint over to help@danielfootwear.co.uk and we will try and resolve this for you. Kind Regards, Customer Service Team

Posted 7 years ago

“Hard to review as I still haven't received the shoes!”

Helpful Report

Posted 7 years ago

Dear Jane, Many thanks for taking the time to leave us a review. I have looked into this for you and it looks like your parcel was attempted for delivery twice and you were not at home to sign for it. I can also see that we arrange for the delivery to be sent to another address where you would be. I hope you enjoy your shoes. Kind Regards, Customer Service Team.

Posted 7 years ago

“I ordered a pair of bergundy ugg boots. Advised my order was on the way. 2 days later informed no stock and a refund would be made. I waited a few days for this to arrive. Very poor service.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave us a review. Unfortunately there was a discrepancy in our stock system that led to this item being shown as available. It should have been removed at the time but a systemic error clearly occurred. We apologise for any inconvenience caused by this. Please let us know if you'd like assistance with anything in the future. Kind regards, Customer Service Team

Posted 8 years ago

“Sent the wrong shoes for my wedding! No compassion or compensation. Still awaiting a refund.”

Helpful Report

Posted 8 years ago

Thank you for taking your time to leave us a review. I do apologise to hear that this has happened, I have checked the notes on your order and can see that we offered you these with a £50 discount for all the inconvenience caused. I can see that you chose to send these back to us using a prepaid returns form we sent you and as soon as we receive these back we will issue a full refunded as agreed. Apologies for any inconvenience caused by this. Customer Service Team.

Posted 8 years ago

“Order failed as item was damaged and only 1 item in stock. Poor service.”

Helpful Report

Posted 8 years ago

Dear Ben, Thank you for taking the time to leave us a review. I would like to apologise for any inconvenience this caused you. I have looked into this for you and can see that you ordered a phone case which was showing in stock with one of our stores, when the store went to dispatch this order they noticed a small crack in the case, I can see that we let you know straight away and that your order has been fully refunded. Apologies once again. Kind Regards, Customer Service Team

Posted 8 years ago

“The wrong colour shoes arrived, rang customer relations team and was told the correct item would be delivered on the following Saturday before 12 and my delivery charge would be refunded. I took time off work but the order did not arrive. Unsure if I will ever shop with you again ... terrible customer service and extremely unhappy customer .”

Helpful Report

Posted 8 years ago

Dear Andria, Many thanks for taking the time to leave us a review and I do apologise for all of the inconvenience caused in this matter. We have emailed you directly to sort this out and have now processed an exchange, refunded your delivery charge and as part of the apology also refunded you 10% of your order. I hope this is okay for you and if you need any more information or would like to discuss this further please do not hesitate to contact us. Kind Regards Rachael Customer Services

Posted 8 years ago

“The size was so small I could not get my foot in to them...”

Helpful Report

Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,835 reviews