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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

Company Reviews

Product Reviews

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Daniel Footwear 5 star review on 12th April 2020

Daniel Footwear 5 star review on 6th April 2020

Anthony Newland

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 5th January 2020

Danalouise King

Daniel Footwear 5 star review on 28th December 2019

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes were not in stock but appeared to be on website! Now I have been asked to submit a review... on the plus side DF got back to me to tell me they had no stock and gave me a refund.”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to leave us a review. Unfortunately there was a discrepancy in our stock system that led to this item being shown as available. It should have been removed at the time but a systemic error clearly occurred. We apologise for any inconvenience caused by this. Please let us know if you'd like assistance with anything in the future. Kind regards, Customer Service Team

Posted 7 years ago

“Sent me a pair of phony uggs. Can't get a refund. Will not respond. Do not buy here!!”

Posted 7 years ago

Read Daniel Footwear Reviews

Many thanks for taking the time to leave us a review. Please would I be able to take your order number as I am unable to find you on our system? I can confirm all of our items are genuine and we are a recommended retailer of UGG. I look forward to hearing from you. Kind Regards Rachael Customer Services

Posted 7 years ago

“Ordered 2 pairs of boots, paid for both, received one. HAD TO PHONE THEM FOR A REFUND!!! The pair I received looked nothing like they did on the website and I've had to pay for the return. Left me £10 out of pocket. Won't be shopping there again.”

Posted 7 years ago

“I still haven't received my order .It is very difficult to contact your customer service .It is impossible to contact Hermes about there appalling delivery service .”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for your feedback, I am sorry to hear this. It looks as if after 3 unsuccessful delivery attempts this parcel was on it's way back to us with a return to sender. I can see that we have arranged with yourself to get this sent back out to a different address. If you ever struggle to get in contact with us in the future please email us at help@danielfootwear.co.uk, we aim to reply to any emails received within 24 hours. Kind Regards, Customer Service Team

Posted 7 years ago

“Purchased a pair of Hudson Boots on line had them delivered to store took them home to try size. Too small phoned Daniel customer services asked could they send a larger size to the store so I could exchange them I was told no they don't have the facility to do that. I said it would save time and money ( my expense and time )again I was told NO I ask Kim could I speak to her manager so I could ask them she hung up I recalled and spoke to another person called Racheal who again was utterly rude and ignorant I am going to take them back to store and get a refund. Totally bad service from your customer service department Daniel”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for your feedback. I am so sorry to hear this. Unfortunately this is a company policy that we don't offer exchanges, we ask our customers to send items back to us for a refund and to place the order again. I do apologise if you feel like this wasn't handled to our usual high expectations. Kinds Regards, Customer Service Team

Posted 7 years ago

“I have never taken any time to write a review but I had to on this occasion. Returned shoes TWICE (Gucinari), bought as new but shoes were poor quality and both pairs looked like they had been worn before and returned. Asked for refund. In future please ensure the quality of your shoes are up to standard before they are shipped, this whole experience has been a waste of my time and I am disappointed with the whole experience.”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to write us a review. I really do apologise about this. Our warehouse manager has been informed of this and please be ensured that we now have extra precautions set in place to ensure this doesn't happen again. Kind Regards, Customer Service Team

Posted 7 years ago

“Very disappointed! I ordered 3 items, but 1 of thr item was wrong. I have spoke to cust service, we agreed I will send back the item and receive what I have ordered originaly. It didn't happen! I have received the refund, but really wanted the item I ordered and now I cannot find it on website anymore. Will never buy from this website again.”

Posted 7 years ago

“Dec. 12,2016 I ordered Ugg boots for a Christmas gift. Was told boots were shipped 2 different times, then in transportation. Still cannot track booths”

Posted 7 years ago

“Couldn't zip up the boots , I don't have big calfs and haven't had this problem before . Cost me £11.00 to return the boots to you , no free returns !! Due to that I won't be ordering boots from you again !!”

Posted 7 years ago

“I live in US. I placed an order as a gift for my wife on Christmas two weeks before, so you have a plenty of time to make it happen. everything was great, They respond on my emails and I got my package on time. However, the order was switched, so instead of gloves for my wife, I got a pair of boots for some one else. The package was delivered by December of 23th at 3 pm. So, there is no way to have my order in time for me. My Christmas was ruined and I was looking as a fool without gift. There are five days, since it happened, I emailed 10 times, and called, no one responded to me. I don't want to blame anyone, just give me my money back! Thanks.”

Posted 7 years ago

“I paid for a next day delivery but it came in two days I just didn't boher asking for a refund because the amount was negligible but I will not be using your service again in the future”

Posted 7 years ago

“I bought a pair of shoes full price only to find a sticker inside with the price being half of what I paid.”

Posted 7 years ago

“Multiple gifts did not arrive together. One has been lost in the post and unable to get my money back it has been over 5 weeks since they took my money. Rang customer services who informed me they can't do anything as they were going home...this was an hour before they closed! Shocking service”

Posted 7 years ago

“I ordered my shoes they came earlier than expected but the shoes was in a terrible condition they had marks all over them and they ckearky was not suitable to sell. I sent them back.”

Posted 7 years ago

“Order went astray and two to four days delivery took nearly two weeks many emails exchanged to finally get another pair sent out. One lady in customer service was helpfu and one couldn't have cared less. But the it wasn't her money that had been taken for goods that hadn't appeared. Will never buy from the company again.”

Posted 7 years ago

“After taking my order on Black Friday weekend, I then received an email a few days later to advise what I wanted was out of stock - this was a Christmas present ordered on behalf of my auntie for my cousin and meant I lost out on Black Friday deals and the chance to buy else where! For another order made, the delivery company lied and said it was to be signed for but they left in open view outside my house.”

Posted 7 years ago

“Sent me wrong item charged me full price for wrong item and return postage!!! Item they sent was 1/2 price of item they me”

Posted 7 years ago

“I never received my Parcel”

Posted 7 years ago

Read Daniel Footwear Reviews

Many thanks for your feedback, I am sorry to hear this. I have looked into this for you and it looks as if this parcel was lost during a busy black Friday period with the courier service, we were able to put a claim in for this and refund your order. We hope to see you shop again with us in the future. Kind Regards, Customer Service Team.

Posted 7 years ago

“shoe sizing is way out, much to big. Cost of returning is to high, not worth it.”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking your time to leave us a review. Sorry to hear this. We do offer free returns on items that are not purchased in the sale. If you would like to place an order with us in the future please call or email us and we can help you regarding the sizing of the item you are interested in purchasing. Kind Regards, Customer Service Team.

Posted 7 years ago

“Shoes thrown over neighbours fence, left for 5 days, asked for refund, but they sent me more shoes, left at neighbours without telling me, still waiting on my money.”

Posted 7 years ago

Read Daniel Footwear Reviews

Many thanks for taking your time to leave us a review. I am so sorry to hear you had such a bad experience with ourselves. I can now see that you have been fully refunded for your order. We hope you shop again with us in the future. Many thanks, Customer Service Team.

Posted 7 years ago

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Daniel Footwear is rated 4.5 based on 5,833 reviews