Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes thrown over neighbours fence, left for 5 days, asked for refund, but they sent me more shoes, left at neighbours without telling me, still waiting on my money.”

Helpful Report

Posted 8 years ago

Many thanks for taking your time to leave us a review. I am so sorry to hear you had such a bad experience with ourselves. I can now see that you have been fully refunded for your order. We hope you shop again with us in the future. Many thanks, Customer Service Team.

Posted 8 years ago

“I find your website the slowest, most frustrating website that I have shopped on. Everytime that I put an item in my shopping bag, I was unable to get back to the page that I was looking at and I had to start from the beginning each time putting in my preferences.”

Helpful Report

Posted 8 years ago

Thank you for the feedback. We will pass this information on to the technical department to see if they can troubleshoot, diagnose & resolve the issue you have been having with the website. Kind regards Kris

Posted 8 years ago

“The shoes were cheaply made & the stitching all frayed badly all over the the shoe after only a couple of hours of wear. Supposedly designer & expected better quality.”

Helpful Report

Posted 8 years ago

Many thanks for taking your time to leave us a review. I am really sorry that they are not as expected. We will make sure that the feedback is passed on to the relevant person. Kind regards, Customer Service Team

Posted 8 years ago

“I received the wrong pair of shoes. Daniel have refunded the shoes minus the postage cost. Bad Company practice. Why should I have to pay postage costs. It was their mistake. It was my first order from Daniel and it will be my last.”

Helpful Report

Posted 8 years ago

Many thanks for leaving a review. I really do apologise that you firstly received the wrong pair of shoes and your postage was not refunded. I can confirm I have now processed a refund for the postage costs. We do take extra steps to make sure that this does not happen and I can only apologise that on this occasion, not enough care was taken when processing your order. We really do hope you shop with us again, and if there is anything else we can help you with, please do not hesitate to contact us directly at help@danielfootwear.co.uk. Kind Regards Customer Service Team

Posted 8 years ago

“My order came the day b4 and the zip was broken. Can't return as I was going America the next day and it was a gift. I have now given the wallet to the person it was for and she will get it fixed.”

Helpful Report

Posted 8 years ago

“Bought a Marc Jacobs iPad Air Case, nice case until when you start using it. The case has 2 levels of folding to stand, non of d levels will stay upright, it slides right back down. Had to use something to hold the side up so it stays upright. Contacted customer service and was told to send it back for inspection. A week after sending, heard nothing. I called them to find out what if they had received the item or not as I hadn't heard from them, they said they have but were very busy and someone would call me a week later. 2 weeks went buy still no call. I called again and was told they were on holiday in their inspection team. I said I needed my item and the lady said she would look into it and call me back. I got a call back that same day and was told the item hadn't been deemed faulty, that it was fine and wouldn't be able to offer an exchange. I found this very ridiculous as it was not fit for the intended purpose and how they didn't see that, I don't get. They also said there were some stains on it. Stains, maybe but not faulty, I don't agree. It still doesn't change the fact that the item is faulty.ver very poor judgement in their head office inspection team. Will never buy again from them as their return process is not straight forward”

Helpful Report

Posted 8 years ago

“Well where do I start. When I received my order inside the box was someone else's shoe order including their personal details on the order confirmation. I rang the customer service to tell them what had happened but was disappointed by the level of concern that I was shown regarding the breach of confidentiality for both my own and another customers personal information. At the end of the call I was promised that my shoes would be despatched immediately and I would receive them in next few days . After over a week and still no shoes I rang customer services again to be told that my order had still not left the warehouse and that they did not know why and that they would refund me the money to my account and cancel the order. A very disappointing experience and still no shoes !!!! Very unlikely to use the online service again and still waiting an appology.”

Helpful Report

Posted 8 years ago

“My size 4/37 mules are more like a size 3. Not sized properly and being returned today. I don't expect to be charged for the postage.”

Helpful Report

Posted 8 years ago

“Your courier needs to be sorted out going forward as they are letting you down. A text arrives with a time etc and then they don't turn up or even contact you. Got a text the next day with a new time etc and he was still late by nearly 2 hours, absolute disgrace.”

Helpful Report

Posted 8 years ago

“Aside from receiving one product less. I was so disappointed and unhappy after being advised with the Costumer service Manager. To bring my NEW ordered shoe to the cobbler although they are willing to reimburse the money of course after receiving the receipt. It's just for me it's their obligation to mend it for giving a valued costumer a default one after ordering a "brand new" shoes”

Helpful Report

Posted 8 years ago

“I ordered shoes that Daniel Shoes apparently never had in stock. I am not sure how that can be possible, to offer something online that you don't have. I got told after days of waiting for shoes I needed/wanted for work.”

Helpful Report

Posted 8 years ago

“After purchasing a pair of Ralph Lauren flip flops the logo came off after wearing them for 2 days I contacted customer services and sent them a picture I have been informed that this doesn't affect me wearing them so they will not be exchanging them I'm very disappointed with this company I won't be shopping with again and would not recommend them to anyone else Very poor quality and service”

Helpful Report

Posted 8 years ago

“My package did not arrive????????????”

Helpful Report

Posted 8 years ago

“I ordered and paid for my shoes and was informed you had not got them in stock. Still would like to get them ! Please would you look at this for me.”

Helpful Report

Posted 8 years ago

“I orderd vwestwood sandals and for the price of them thay were very poorly made very poor quality... Av sent them back and waiting for a repliy and a full refund!”

Helpful Report

Posted 8 years ago

“Never got item I ordered .Different shoes in parcel delivery note correct but item wrong.”

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Posted 8 years ago

“I bought the blue Svenja trainer towards the end of last summer. They are described as 'ultimate comfort' but are SO uncomfortable. There's something wrong with the lining of one of the shoes and it really runs. I didn't wear them much at first and by the time I realised I couldn't return.”

Helpful Report

Posted 9 years ago

“I ordered a Beige DKNY bag and they send me a Black one instead!!”

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Posted 9 years ago

“My order is very late. They didn't call me to find out what house number to deliver to as I had mistakenly left it out in the order form so apparently they delivered to a random house. Order still not received. Called customer services and she was very rude. Tried the live chat and was still treated badly by Chloe who just ended the chat when she felt like it. Not impressed at all.”

Helpful Report

Posted 9 years ago

Dear Kathryn, Thank you for your email. I am sorry to hear about this. I have looked at your order and I can see Chloe did everything she could to get your parcel to you. Our live chat system sometimes crashes and closes down I apologise for this and that it looked like she ended it. I can ensure you that she wouldn't have. I hope this explanation helps. Kind regards. Customer services.

Posted 9 years ago

“Ordered a pair of mini Mellisa Wellington boots for my daughter with next day delivery . Arrived in time really happy, unfortunatley the wrong size was sent and on web site it asked for uk size which I ordered size 5 euro 22 what arrived was a size US size 5 euro 19/20 very deceiving on web site so watch out for this. I will be returning this product not a happy customer as the boots were for a trip with nursery school ??????”

Helpful Report

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews