Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers but the roses didn't last beyond a couple of days.”

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Posted 9 years ago

“These werent as good as expected. Ordered for my mum for xmas and a pick me up due to her breaking her leg. Arrived and flowers were brown on the edge lasted 3 days! Not worth the money”

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Posted 9 years ago

“A little disappointed as flowers looked nothing like photo and no where near as many blooms. Not sure I'd use again”

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Posted 9 years ago

“The flowers were beautiful. The delivery was great but they were already starting to die when I received them, may have just been a one off but they only lasted around 2-3 days even after trimming and watering wouldn't pay full price for that”

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Posted 9 years ago

“The flowers were delivered a day late, and although they were for Christmas [ for December 21st delivery] I expected my chosen delivery date as I ordered well in advance. I was offered a 25% discount on my next purchase but rejected it and asked for an equivalent refund which was promptly paid. I didn't see the flowers which were for my mother. My sister said they were lovely but in her opinion not worth what I had paid for them. I had ordered a large bunch plus small box of free chocolates.”

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Posted 9 years ago

“Flowers were okay. Not worth the money I would say and the wine I ordered with it turned up wrong so I got red wine instead of white which I wasn't happy about!!”

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Posted 9 years ago

“I was slightly disappointed with the quantity of flowers. I felt that the picture appeared to have more stems. My mother in law however loved them and informs me that they are still alive.”

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Posted 9 years ago

“Just visited my sister and saw the flowers, all I can say is that they have lasted well, but are nowhere near what I ordered for her. Will go back to my normal store for future orders of flowers. Your suppliers obviously do not take account of what are ordered. Fortunately my sister liked them but I certainly do not consider them value for money or as ordered.”

Helpful Report

Posted 9 years ago

Dear Maureen, We are very sorry that you did not consider the flowers value for money as Debenhams Flowers wants to deliver the highest quality for all our bouquets, Thanks Debenhams Flowers

Posted 9 years ago

“How can I rate it when it was a gift All I know is that it arrived. The recipient wouldn't tell me if they were rubbish.”

Helpful Report

Posted 9 years ago

Dear Elizabeth It is always our intention for our flowers to arrive in the highest quality so we would expect your recipient to be very happy with excellent choice of bouquet you made. Thanks Debenhams Flowers

Posted 9 years ago

“Birthday flowers. My sister also received flowers and reckoned the ones from M&S were better although I have no way of knowing if her comparison is of a similarly priced bouquet.”

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Posted 9 years ago

“The flowers I ordered were supposed to be accompanied by chocolates but the flowers arrived without the chocolates. The flowers were apparently very nice.”

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Posted 9 years ago

Hi Siobhan, Thank you for your feedback, I can see that you have recently been in contact with our customer service department. I do sincerely apologise that you didn't receive your free chocolates were subject to availability and they were out of stock at the time of the order. Thanks, Debenhams Flowers

Posted 9 years ago

“My returning address was not written .. Hence the friend whom I sent the flowers didn't even know that I sent them !”

Helpful Report

Posted 9 years ago

Hi Komal We would like to apologise for not including your information with the flowers, At Debenhams Flowers we believe in a a high quality service. Despite our high standards and various contingencies a mistake has clearly been made. One of our customer services team will be contact with you regarding this issue. Thanks Debenhams Flowers

Posted 9 years ago

“The flowers were lovely but the free balloon came half deflated.”

Helpful Report

Posted 9 years ago

Dear Peter We are sorry that your balloon was deflated as it is part of the overall presentation you were trying to achieve. A member of our customer service will be in touch regarding this issue. Again we sincerely apologise for the experience you have received. Thanks Debenhams Flowers

Posted 9 years ago

“The delivery was fast and the flowers were really lovely. However, I didn't think that the extra large bunch I had ordered could even be called large so I didn't think they were very good value for money.”

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Posted 9 years ago

“Good delivery. Flowers are slightly on the expensive side. Some flowers are yet to blossom whilst others are near to dying.”

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Posted 9 years ago

“Flowers were nice but the card was way too small and had a promotion on the back of it that, to be honest, just made it look cheap. The message on the card should be separate to any promotional leaflets.”

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Posted 9 years ago

“I have no idea if the person ever got the flowers, it would be a good idea to provide tracking numbers so the person paying for the flowers know that they have actually been received.”

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Posted 9 years ago

“The sunflower was not very fresh, some of the yellow petals have gone black.”

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Posted 9 years ago

“The ordering process and delivery updates were excellent, however the card leaves a lot to be desired and the flowers haven't lasted very well.”

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Posted 9 years ago

“What I expected regarding the flowers. Unfortunately had to have the flowers delivered a day earlier than my wife's 30th as i couldn't get a guaranteed slot on the day and also disappointed to have a half inflated balloon that looked a bit rubbish in with the flowers. Probably won't use again.”

Helpful Report

Posted 9 years ago

Dear David, Thank you for taking the time to review your purchase. We are very happy that you enjoyed your flowers. We are sorry that we were not able to provide you with a nominated day delivery slot and the balloon you purchased was not as expected. At Debenhams Flowers we pride ourselves not only on high quality flowers, but high quality products also. If any issues arise in regards to future orders please be sure to contact support@debenhamsflowers.com so we can find a solution. Once again, thank you for ordering with us. Kind regards, Debenhams Flowers Team

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews