Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Questions

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were not really how they looked in the picture. Not sure why they cost so much.”

Helpful Report

Posted 9 years ago

“Nice flowers however not presented like they are shown on-line. Disappointed.”

Helpful Report

Posted 9 years ago

“We bought the flowers for my sister in law who had cooked us a wonderful meal on Christmas Day. I ordered them a day or two after Christmas and they arrived on 30th December which was OK by us. Sue said it was a beautiful bouquet with some Christmassy 'tinselly' bits added which made it very suitable for the festive season. However, when we visited her on New Year's Day she had had to remove some of the flowers as they were looking a bit tired. Realise that the Christmas holiday affected the delivery of fresh flowers but I was a bit disappointed that some flowers only lasted for two days.”

Helpful Report

Posted 9 years ago

“Happy that I was able to get flowers delivered directly and they were delivered without any problems and in good condition. I don't feel they were exceptional value for money, but they did the job.”

Helpful Report

Posted 9 years ago

“The flowers were perfectly fresh and delicately wrapped, but I did feel the bunch wasn't quite impactful enough for the cost.”

Helpful Report

Posted 9 years ago

“Pretty flowers and colours - looked v festive too but disappointed in how few of them there were in a bunch!! For the cost I as expecting at least 4 or 5 more - sorry to say disappointed in the numbers in a bunch :(”

Helpful Report

Posted 9 years ago

“These flowers were originally £50 that I got in a promotion for £25. When I saw them, I have to say I was disappointed at how small the bunch was. Yes it was as described in terms of numbers of stems, but the picture looks fuller. There is no way they were worth the full cost at £50, especially when you consider had you gone to m&s. The flowers themselves were lovely. I would only purchase if I had the 50% discount again.”

Helpful Report

Posted 9 years ago

“Initially, I wasn't very happy with the flowers. The roses and lilies were much smaller specimens than those illustrated and bouquet looked sparse. The ilies were tightly closed, the roses fully open. As I suspected the roses died within a few days. However, the pathetic looking lily buds did finally open, to reveal lovely heavily scented flowers. This was like two bouquets in one, but unless the recipient managed it (ie took out the roses after a few days, kept changing the water) the result would be disappointing. Overall, I think as a bouquet it failed, but as a bunch of lilies, it was great! Would not purchase a bouquet looking like this from a shop or supermarket, as I would know that half of it was on its way out and half of it would take a week to bloom. Very speedy delivery in its favour!”

Helpful Report

Posted 9 years ago

Dear Patricia We are very sorry that the flowers didn't bloom as we would expect for you and making your overall experience less fulfilling. As we offer a 7 Day Freshness Guarantee we will be in touch with you to discuss the bouquet you received Thanks Debenhams Flowers

Posted 9 years ago

“Ordered 2 Christmas bouquets for family members. Both delivered on time, however one bouquet on delivery the roses and foliage were dead. Phoned to complain and a new different bouquet was resent. Hence the rating.”

Helpful Report

Posted 9 years ago

Dear Debbie Thank you for choosing Debenhams Flowers, we are sorry that one of the orders didn't live up to expectations, I can see that you have been in touch with our customer service team who have resolved the issue. Thanks Debenhams Flowers

Posted 9 years ago

“I arranged to have these flowers delivered to a family member who lives in Devon. When they arrived I spoke to the recipient and she seemed really happy with them. I then visited her four days later later and I was disappointed at how dead all the flowers appeared. I have often arranged for flowers to be delivered to this family member and, unfortunately, this has now put me off from doing it again in the future.”

Helpful Report

Posted 9 years ago

Dear Claire We are very sorry that the flowers haven't lasted. We at Debenhams Flowers offer a 7 Day Guarantee for all our bouquets. A member of our customer service team will be in touch with you regarding your order Thanks Debenhams Flowers

Posted 9 years ago

“I was disappointed with this delivery. It was a Christmas eve to an old peoples home and not only was it not delivered but the card was left outside so the recipient had no idea she had missed a delivery and also there was no way we could contact anyone to go and collect them as it was all text automation I had to collect them eventually on the Tuesday after Christmas when any good form sending them was lost and the flowers well past their best. I will in future I think use a local florist.”

Helpful Report

Posted 9 years ago

Dear Angela We are sorry that the flowers where not delivered. We are always keen to have feedback and will take on board the feedback you have given on how the courier delivered these flowers. A member of our customer service team will be in touch regarding your order. Thanks Debenhams Flowers

Posted 9 years ago

“Good delivery, disappointing roses only lasted two days.”

Helpful Report

Posted 9 years ago

Dear Clare We are sorry that your flowers only last 2 days. Debenhams Flowers have a 7 Days Freshness Guarantee. We will contact you regarding your order. Thanks Debenhams Flowers

Posted 9 years ago

Helpful Report

Posted 9 years ago

Dear Claire We are pleased that your recipient enjoyed the flowers, We are sorry that they didn't fulfill our 7 Day Freshness Guarantee. We will contact you regarding this order. Thanks Debenhams Flowers

Posted 9 years ago

“Arrived on time and well packaged. Initial reaction was good but became slightly disappointed with the arrangement as it just about lasted a week, even with the enclosed additive in the water. Probably won't use again.”

Helpful Report

Posted 9 years ago

“Rose started to die after a few days so was not happy with that”

Helpful Report

Posted 9 years ago

“I ordered several sets of flowers over Christmas for relatives. Feedback was positive but was disappointed that one of the orders I purchased online on 17th December was returned to the post Office Depot and as the Christmas period the recipient was unable to collect the flowers until”

Helpful Report

Posted 9 years ago

“I was very disappointed actually I saw the flowers 2 days after delivery and a couple of the Roses were dead !! I know how busy Christmas time is but I was expecting better!! Thankyou Doreen Cable”

Helpful Report

Posted 9 years ago

“As beautiful as the flowers were I don't believe they were worth £50”

Helpful Report

Posted 9 years ago

“I was a bit disappointed that I was under in impression the price included white wine which my auntie didn't receive.”

Helpful Report

Posted 9 years ago

“Flowers arrived on time and were nicely presented. However they started to wilt after 2/3 days when I expect them to last much longer. I usually buy my flowers from next and I think I will be going back to next in the future..”

Helpful Report

Posted 9 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews