Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Questions

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought they would arrive for next day delivery but they didn't. They were a gift for my sister for passing exams but she didn't get them on the day.”

Helpful Report

Posted 7 years ago

“Flowers came on time and delivery was excellent. However, half of them were wilted when they arrived and all were dead and in the bin in 3 days. If I had been home when they arrived instead of my father, I would have not accepted them from the delivery man.”

Helpful Report

Posted 7 years ago

“Bouquet much smaller than pictured.”

Helpful Report

Posted 7 years ago

“Really disappointed with the flowers. They looked dull, drab and nothing special at all, nothing compared with the lovely vibrant picture I chose from. They were for an 89th birthday and I was really disappointed when I saw them.”

Helpful Report

Posted 7 years ago

“the flowers were very stringy looking and the vase that I purchased with them was nothing more that a cheap vase that you can get from poundland. The packing looked expensive but the contents we no value for money,”

Helpful Report

Posted 7 years ago

“I ordered from Debenhams Flowers as they were able to deliver on a Sunday, which was important for the event we were holding. However, on Saturday a delivery card was put through the door as the flowers had arrived, but failed to deliver as we were out. Which is why I ordered them for a Sunday delivery.....THEN on Sunday the flowers actually arrived too late for the function that I had booked them for.....I won't use Debenhams again for flowers.”

Helpful Report

Posted 7 years ago

“Brought these flowers and didn't last as long as the ones from m&s”

Helpful Report

Posted 7 years ago

“Delivered the day after requested. Had plenty of notice”

Helpful Report

Posted 7 years ago

Sorry to hear it wasn't there for the big day. Unfortunately we can't guarantee delivery on a specified date with the untracked delivery service.

Posted 7 years ago

“Wasn't really impressed when I seen the flowers these were bought as a gift flowers were droopy and looked as if at lot of heads had fallen off, the bunch of flowers consisted of about 5 flowers... I paid £25 I think I could of get a bigger bunch with more life to them for around £10”

Helpful Report

Posted 7 years ago

“It was not even close to what it looked on the picture. The bouquet was full of green leaves and very few flowers that too not fresh. The bouquet hardly lasted for 2 days... The quality that I got to the price that I paid was total ripoff ! Very disappointed....didn't expect such low standard from Debenhams :(”

Helpful Report

Posted 7 years ago

“I paid extra for a large bouquet but what was delivered was pitiful. I was really diapapointed”

Helpful Report

Posted 7 years ago

“The flowers were lovely unfortunatly they were delivered a day late . As these were for my mothers birthday I was disappointed”

Helpful Report

Posted 7 years ago

“The whole experience was let down by the delivery driver. He got out of van and pulled the box out on it's side, despite the 'this way up' arrows and then continued to swing the box. No wonder my premium deliver, expensive bouquet for my mothers birthday lasted less than a week and was delivered with damaged roses!! I am sure the bouquet would have been beautiful if handled correctly instead.”

Helpful Report

Posted 7 years ago

“The flowers that my mother received did not look like a large bouquet and nothing like the image on the website. I paid £26 (would have been £32 only I used a discount code) for flowers and could have probably gotten better from a supermarket. Disappointed.”

Helpful Report

Posted 7 years ago

“The flowers looked half dead when they arrived only lasted a couple of days very disappointing for my mother inlaw on her 70th birthday i had sent them to her from her grandson. Regards Donna”

Helpful Report

Posted 7 years ago

Thanks for letting us know. Our flowers are guaranteed to last a week, and should be fresh on arrival. One of our team will be in touch to help you further.

Posted 7 years ago

“My flowers unfortunately were delivered a day late. Not impressed with that. I have ordered flowers before from Debenhams and this is the first time they have let me down. My friend liked the flowers. I just did not like the service.”

Helpful Report

Posted 7 years ago

“I ordered flowers for the first time for a friends Birthday (She live over 100 miles away) I received and email confirming the flowers has been delivered. However after some embarresment from my friend she finally worked out who the flowers where from, as there was no personally card attached. I did email Debenhams to offer them some feedback but the email address on there screen no longer works!!! So as the flowers were lovely (my friend informed me) the service very poor.”

Helpful Report

Posted 7 years ago

“Flowers not delivered on time, receiving various messages about delivery on different days. The person receiving the flowers received 2 deliveries ????”

Helpful Report

Posted 7 years ago

“The flowers were ordered for my Mother's birthday and I paid for next day delivery. I received an email on the evening of her birthday to say they hadn't been delivered, too late for me to do anything about it. This was on a Friday evening and I was given a customer service number I could ring the following Monday. They sent them the next day and said they would refund the delivery cost which still hasn't been refunded. Another bunch turned up on the Sunday. The fact that she got two bunches edged the rating up from very poor but as they missed her birthday and the delivery cost hasn't been refunded (which was a fairly empty gesture in the first place) it isn't a service I would use again.”

Helpful Report

Posted 7 years ago

We're really sorry about the delivery problem. The issue was not brought to our attention until that afternoon. We're putting processes into place to ensure there's no repeat of this incident. I appreciate this is of little consolation to you. Your delivery charge has definitely been refunded. Your card issuer should make the funds available shortly.

Posted 7 years ago

“The flowers were dry when delivered. It looked like they hadn't been in water for quite a while. Most of the flowers died within 2 days. Will not be using this service again”

Helpful Report

Posted 7 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews