Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with bouquet not many flowers, cost appears to go on teddy balloon and small box of chocolates. Shall not purchase again.”

Helpful Report

Posted 8 years ago

Sorry to hear that your bouquet was not as big as you'd hoped. Thank you for your feedback.

Posted 8 years ago

“The flowers arrived a day late and when I emailed customer service I received an unapologetic response. The flowers didn't even last one week. I won't be purchasing from here again.”

Helpful Report

Posted 8 years ago

“The Post Office attempted to deliver on a Wednesday but nobody was home. They left a card but the lady I sent the flowers is old and has memory problems - she lost the card and forgot to mention it to me. Subsequently, the flowers sat at the sorting office for over a week! They were not beautiful fresh flowers by the time we sorted it out. I am very surprised and disappointed that the Post Office did not redeliver the next day.”

Helpful Report

Posted 8 years ago

We're especially sorry to hear that as we sent an email to the address you used to inform you of the failed delivery.

Posted 8 years ago

“Small bunch, some flowers already in a very sad state on arrival. Still has a few buds to open so will hopefully improve in appearance. Disappointed in overall quality.”

Helpful Report

Posted 8 years ago

The flowers should be fresh and proud on arrival. If you order from us in the future and the flowers are not in a good state please call us straight away.

Posted 8 years ago

“I was sadly disappointed by these. I got them for a friend sho is going through a bit of a tough time and when I went to see her I was very underwhelmed when I saw them. Not worth the money”

Helpful Report

Posted 8 years ago

Sorry your thoughtful gift didn't live up to your expectations. We hope things get better for your friend.

Posted 8 years ago

“Very disappointed with the flowers, very small and looked nothing like the picture, for the amount I spent it was a rip off, I will never use again.”

Helpful Report

Posted 8 years ago

We're sorry to hear that you were unhappy with your bouquet. Regardless of whether you decide you use us again, we're truly grateful for your feedback.

Posted 8 years ago

“I was extremely disappointed that the cake I ordered to accompany the flowers and wine was a cake mix , if this had been mentioned on the website I wouldn't have ordered a cake mix for £5.99!”

Helpful Report

Posted 8 years ago

Thanks for this feedback. Someone will be reviewing the description.

Posted 8 years ago

“delivery time is very poor delivery time is very poor”

Helpful Report

Posted 8 years ago

We've had a look into this for you. In your instance, the delivery time certainly was poor. This was due to issues with our courier. Someone for our customer services team will be touch. In the meantime if you wish to contact them, please call 020 3696 1129.

Posted 8 years ago

“small bunch of flowers which lasted only two days. the wrapping was good but to be honest the flowers were rather disappointing.”

Helpful Report

Posted 8 years ago

You're right to expect them to last longer than 2 days. One of our customer service team will be in touch regarding this.

Posted 8 years ago

“The flower was nice but it didn't come in a vase although it is advertised as "Gift: Free Vase" (it is written even in the confirmation email).”

Helpful Report

Posted 8 years ago

Hi, we have now spoken to you and resolved the issue. We hope you enjoy the vase! Regards, Customer relations

Posted 8 years ago

“Paid extra for the Large bouquet - the size is pathetic probably smaller than a standard bouquet if anything - really dissapointed. Also paid for next day Delivery and delivery took 2 days and nothing was done to amend this, won't use again.”

Helpful Report

Posted 8 years ago

Hi Henry, we're sorry to hear that you were unhappy with the bouquet. Your feedback has been passed accordingly. The flowers were requested to be delivered on a specific date selected when the order was placed. This was done accordingly. We never like to hear that someone had a disappointing experience and we're sad to to lose your custom. Kind regards, Customer Replations

Posted 8 years ago

“I was disappointed that they didn't have the balloon I ordered in stock. So they substitute the happy birthday balloon for a congratulation balloon without any notifications. it was embarrassing for me when they received the gifts with it saying congratulation”

Helpful Report

Posted 8 years ago

Hi Jimil, sometimes it's necessary to replace elements of an order if we have stock issues. Due to the importance of delivery deadlines with birthday flowers, we do have to act quickly sometimes. It's rare, and we generally find something suitable but obviously not in this case. We have spoken to you about this and hopefully resolved the issue to your satisfaction. Regards, customer relations

Posted 8 years ago

“Wasn't impressed with the flowers at the price I paid! Won't be using debenhams again for flowers!! I have had much better flowers from other retailers!”

Helpful Report

Posted 8 years ago

Hi, sorry to hear that your bouquet did not meet your expectations and that we will be losing your future custom. Your comments have been passed on to the relevant area so we can improve our offering in the future.

Posted 8 years ago

“No card delivered with the flowers so my friend didn't realise who the flowers were from.”

Helpful Report

Posted 8 years ago

Hi, sorry to hear there was some confusion over who had sent the flowers. When ordering, you are given the option to write a message which is included with the flowers. If one isn't completed, then it's blank. Apologies if this wasn't clear when ordering. Kind Regards, Customer relations

Posted 8 years ago

“Disappointing. Flowers are not great - and they failed to send me the dispatch email so I was worried the flowers hadn't been sent. Then they told me I wasn't entitled to a dispatch email as I hadn't paid enough for delivery, even though they had sent me an email saying I would get a dispatch email - which is why I worried when I didn't get one. The man I spoke to was not reassuring. I later responded negatively to a request for feedback and was sent an additional bouquet as an apology. The "sorry" flowers were much, much nicer than the regular monthly flowers, which arrive in poor condition.”

Helpful Report

Posted 8 years ago

Sorry to hear that the flowers have been disappointing. We've passed your comments onto our subscription area for feedback on our product and communication. Thanks for taking the time to let us know about it. Kind Regards, customer relations.

Posted 8 years ago

“Can not believe that the postage man took these back to the depot without leaving at neighbours. Unfortunately these were for a bereavement . to which our colleague was not in .”

Helpful Report

Posted 8 years ago

We're sorry to hear about this situation. One of our customer service team has emailed you and is awaiting a reply to discuss this issue further.

Posted 8 years ago

“Disappointing! Flowers did not look as advertised, bruised roses and struggled to last 5 days.”

Helpful Report

Posted 8 years ago

Hi, thank you for your feedback. One of our team has been in contact with you and I understand the the issue is resolved to your satisfaction. Kind regards, Customer relations

Posted 8 years ago

“was disappointed to realise that the next day delivery i paid for was in fact a day late! I didn't see this until i rang the recipient. You need to make this more clear on the "Confirming page/payment page". This is why i gave a 2. It was upsetting as it was for a 70th birthday. i would of given a 5 had that arrived the next day as i had intended!!! ;-(”

Helpful Report

Posted 8 years ago

Thank you for taking the time to provide feedback. Although we do offer guaranteed delivery dates, the method used on your order - 'tracked delivery' is one that means the order can arrive a day either side. We do try to make it clear in the ordering process but evidently it wasn't clear enough when you ordered. For that we are genuinely sorry and will review the wording accordingly as it's important to us that customer expectations are managed correctly. Kind regards, Customer Relations.

Posted 8 years ago

“I ordered flowers on the 18th of April expecting next day delivery as stated on the website. My order was placed at approximately 10am and the flowers arrived at approximately 10am two days later. When I complained I was told that I had chosen a delivery date of the 20th. Not so. I did not get the option of a delivery date and the date was only made obvious once I had completed the transaction and paid. Even then I did not notice this until it was pointed out to me in an email from Debenhams after I complained. If I had realised that the flowers would be in transit for about thirty eight hours I would not have purchased them I would have tried to find a local florist. Seems like next day delivery only applies if you live south of the border. Very disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Your disappointment is understandable. We will review the information requested during the ordering process to see if we can make it clearer for our customers. Regards, Customer Relations

Posted 8 years ago

“Flowers were much smaller than advertised on website, rattle did not arrive, balloon was tiny and overpriced”

Helpful Report

Posted 8 years ago

Hi Lauren, we have spoken to you and reached a resolution that you were satisfied with. Apologies again about the problems with your order and thank you for contacting us and allowing us to put it right. Regards, Customer Relations

Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews