Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Debenhams Flowers Reviews

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers received very favourable comments from the receiver. However, I found the website confusing. I thought I'd sent them free next day delivery, however when I read the confirmation email they were to be delivered 3 days later & charge of £2.99. Would not use again based on how difficult it was to understand the website.”

Posted 8 years ago

Thanks for your feedback. Sorry to hear you found the site charging. We do try hard to make everything nice and clear, but getting feedback helps us get better. Sorry to hear you won't come back.

Posted 8 years ago

“Flowers not as expected. Quality didn't seem as it should. Cake a lot smaller than the picture portrays. Balloon described as a birthday balloon with happy birthday written on it but when arrived it was a plain one. Overall disappointed and would not use again.”

Posted 8 years ago

Sorry to hear about your disappointment. One of our team will be in touch regarding this.

Posted 8 years ago

“I had no problems withe purchase and delivery. I am disappointed with the flowers . Although they looked very good when delivered, they are already wilting after two days. I have changed the water etc without success. I can only think they were without water before my wife received them.”

Posted 8 years ago

We're sorry to hear that your flowers started to wilt so quickly. If you buy from us again and have similar issues, please contact our customer service team straight away so we can investigate the problem and resolve it for you.

Posted 8 years ago

“The flowers were delivered on time but unfortunately some of the flowers were not looking their best, the white roses were wilted. They have perked up and bloomed well but disappointing as they were a present.”

Posted 8 years ago

Sorry to hear that your roses needed a bit of help to look their best. Thanks for your feedback - it helps us to improve.

Posted 8 years ago

“the flower wasn't like the one in the picture. i dissapointed.”

Posted 8 years ago

Hi, we're sorry to hear about that. Do you mean it didn't seem as nicely arranged? If it was a different bouquet entirely or there were stems missing please contact our customer service team on 020 3696 1129.

Posted 8 years ago

“I ordered 'Mum's Premium Lily & Rose' as a Mothering Sunday gift. The ordering process was easy and they were delivered on my specified day and undamaged. The roses were of lovely quality and really pretty colours. However, the flowers of the lilies did not open, even after a few days. Therefore although well-received, the bouquet was a little disappointing.”

Posted 8 years ago

Lilies can be naughty like that. If you buy lilies next time you order please let us know if you have any problems so we can look into it for you.

Posted 8 years ago

“Confusion over whether flowers had actually been delivered. ? possibly recipient did not hear doorbell for delivery and they were redelivered but later than i thought and i could not find any email confirming delivery only dispatch. Lapse of 2 days from ordering to 1st delvery date available.”

Posted 8 years ago

Sorry there was confusion over delivery confirmation. We hope the flowers were worth waiting for!

Posted 8 years ago

“Kept very well informed of progress of delivery. Packaging was excellent but box left on doorstep so as the road has lots of people making their way to Worthing we were lucky not to have them stolen ! Flowers came with a vase which was very nice but disappointed with amount of flowers in it as looked a bit sparse as opposed to the picture on website. I would not order from Debenham's again.”

Posted 8 years ago

We're sorry to hear you were unhappy with your flowers. We monitor our feedback to improve our service so thanks for taking the time to let us know what you thought.

Posted 8 years ago

“The delivery of the flowers were extremely fast. Purchased just before 9pm and we're delivered less than 12 hours later. The flowers themselves seen fresh and good quality. However, even paying the extra £5 for a large bouquet the number of flowers included was very poor compared to ones received from other florists.”

Posted 8 years ago

We're sorry to hear you were unhappy with the size of the bouquet. Thanks for taking the time to let us know!

Posted 8 years ago

“The flowers did not stand out amongst the 6 other deliveries that my mother in law received although they were OK I thought that they would have been superior as many things are from Debenhams. Best wishes”

Posted 8 years ago

Thanks for taking the time to provide feedback and your kind words about our brand. Sorry we didn't beat the competition for you! Hopefully next year... Kind regards, Customer relations.

Posted 8 years ago

“When the flowers were received they were really nice, my fiancée was very happy with them. Unfortunately though after less than 24 hours parts of the roses seemed to start dieing. Petals were falling off quickly also. I would expect a little longer.”

Posted 8 years ago

Sorry to hear about that. You're right to expect roses to last longer than 24 hours. We pride ourselves on the long life of our flowers. If you ever buy from us again and unlucky enough for the same thing to occur please contact us straight away so we can help you.

Posted 8 years ago

“Ordered chocolates with flowers but only flowers came”

Posted 8 years ago

Hi, sorry you didn't get the chocolates. One of our team has been in touch with you now. Enjoy your delicious chocolates when they arrive. Many thanks, Customer relations

Posted 8 years ago

“There wasn't many flowers within the bunch so not worth £20. Also it says on website they would be in bud but they werent.”

Posted 8 years ago

Hello, we're sorry to hear that the flowers fell short of your expectation. We do advise that some of the flowers may be in bud, but it depends on the type of flower in question. Thank you for taking the time to share your experience. Kind regards, Customer Relations

Posted 8 years ago

“Flowers arrived on time, were well presented well and looked very nice. However, they only lasted about 4/5 days before they started to look 'sad' and had to be binned, we had hoped they would last longer.”

Posted 8 years ago

Thank you for taking the time to feedback and sorry to hear your flowers didn't last very long. One of our customer service team has now been in contact with you.

Posted 8 years ago

“Good quality of flowers, but there was a delay in the delivery. Since I ordered them for a specific anniversary, this was not a small detail.”

Posted 8 years ago

Thank you for your feedback. We appreciate the importance of delivery dates and acknowledge the effect of missing one. We've been in contact with you. Thank you for allowing us to address this.

Posted 8 years ago

“Delivery was excellent but the flowers sent did not match my expectations.”

Posted 8 years ago

Hi Martin, thank you for your feedback. This has been passed to our product team so we can improve our service for the future. Regards, Customer Relations

Posted 8 years ago

“There was no balloon. The recipient said the flowers were lovely but I paid for a package which includes a balloon. Disappointing and because of work I can't call to point out the error. I don't appreciate being asked to change my review based in a £4.99 refund. Kind of defeats the purpose of being honest in my review and it's a bit cheeky”

Posted 8 years ago

Sorry about your initial issue. Some of our customers like to amend their review because they want to add that the issue they have written about was resolved so it reflects their full experience, and are able to do so without being dishonest about what happened.

Posted 8 years ago

“My sister has been sending photos to me of the flowers as they have been opening. They look lovely but the big disappointment is they have no scent!! I particularly chose them for their scent. Normally those lilies feel the air with their perfume. Such a shame.”

Posted 8 years ago

Hello Olive, We understand your disappointment - we love the smell of lilies too. One of our team will be in touch to discuss the issue with you. Kind regards, Customer relations

Posted 8 years ago

“Lovely flowers, delivered on time - but caused me a bit of stress. Got an email after the order was placed saying that i still had the flowers in my shopping basket, and invited me to finish my transaction saying I could now take 10% off with a discount code. Was worried that the order had not been placed properly so called the number on the email for advice but it did not work. Sent an email enquiry but after a few hours had not received a response so searched for an alternative number online - gent on the phone confirmed everything was ok. Then on the day of delivery i tried to track the parcel but the consignment number was not recognised on the royal mail website which caused a bit more worry. But it was delivered correctly, just gave me a bit off agg along the way! Since then i have received 2 more emails from Debenhams chasing me to place more orders :-/”

Posted 8 years ago

Anna, thanks for your feedback. We're glad you like your flowers and sorry you had a bit of a bumpy ride before receiving them. Kind regards, Customer Relations

Posted 8 years ago

“Having upgraded to a "large" bouquet and vase for my Mother's birthday I was very disappointed when she sent me a picture of what had been delivered. A very average looking bouquet and certainly not what I had hoped for having had excellent flowers from Debenhams in the past. Hopefully this was a "one off".”

Posted 8 years ago

Hello Wendy, thank you for taking the time to provide feedback. It's exactly these kinds of comments that give us the opportunity to improve. Sorry to hear your most recent bouquet hasn't lived up to your expectations. We have forwarded your comments to the relevant area. Kind regards, Customer Relations

Posted 8 years ago

«
1
...
2
3
4
5
6
»

Debenhams Flowers is rated 3.7 based on 3,374 reviews