Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were delivered very promptly on the day requested. A beautiful bouquet that lasted well. Would definitely order again from debenhams Thank you”

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Posted 10 years ago

“Excellent service, delivered promptly for Christmas Eve at the busiest time. Gorgeous flowers.”

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Posted 10 years ago

“5 of the flowers were dead”

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Posted 10 years ago

“The flowers were a disappointment. Delivery was at 8 a.m for some reason?!”

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Posted 10 years ago

“Always found what i wanted, always delivered on time. Good value for money...Very good service all round! Would recommend.”

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Posted 10 years ago

“The recipients of the Christmas bouquets were really pleased. I have been using Debenhams flowers for the past 3 years. They deliver on time and the flowers are always fresh. Thank you x”

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Posted 10 years ago

“excellent quality, nicely presented; perfect presentation”

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Posted 10 years ago

“I ordered 2 bunches of flowers to be delivered on christmas eve, i was very upset with my order. Bunch 1 was a present for my mother to be delivered between 9-5 they decided to deliver the flowers prior to 8am when no one was home so I had to go and collect them from post office depot and hand-deliver them when I organised delivery!!! SHOCKING. The quality of the flowers were appalling too, two of the stems were broke upon arrival and the employee dealing with the complaint didn't even apologise for my experience and pretty much called me a liar at the quality of the flowers and requested proof before even taking me seriously. Bunch 2 was for my partner - they were delivered at the correct times. The quality again were shocking, I actually provided proof of this - 5 dead roses within 7 days of guaranteed life and 3 out of 5 dead lillies didn't open either - you pay good money for good service and quality and unfortunately Debenhams certainly didn't deliver! The complaints resolution team need to revisit the way they handle complaints cause quite simply by whole experience with Debenhams flowers has been nothing short of disgraceful. Complaint submitted weeks ago still waiting for response even though provided proof to a member of staff called Radostin. VERY UPSET AND ANGRY CUSTOMER. VERY POOR QUALITY.”

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Posted 10 years ago

“Although having 50% off the normal price the flowers still cost £25. From the online photo they looked amazing, unfortunately this was as good as it got. Ordering a next day delivery ended up taking two days. Upon their arrival, my wife opened the box, firstly there was no card!! Secondly the looked like nothing in the photo and seemed to be cobbled together to try and represent the photo. Finally they only lasted 5 days! Very disappointed. Could have bought something better for £10 elsewhere.”

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Posted 10 years ago

“These were a gift for my mother, who loves freesias. They arrived on time, looked great, but had NO scent. She was very disappointed. I've used Debenhams flower service a number of times previously and always had great feedback until now.”

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Posted 10 years ago

“I ordered these flowers for a friend and she was extremely pleased with them. Of course, I did not see them.”

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Posted 10 years ago

“These flowers were originally £50 that I got in a promotion for £25. When I saw them, I have to say I was disappointed at how small the bunch was. Yes it was as described in terms of numbers of stems, but the picture looks fuller. There is no way they were worth the full cost at £50, especially when you consider had you gone to m&s. The flowers themselves were lovely. I would only purchase if I had the 50% discount again.”

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Posted 10 years ago

“The recipient was very happy with the quality and presentation of the plant that was sent.”

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Posted 10 years ago

“Roses were fully open and wilted on arrival. Foliage was already quite smelly and had to be thrown away after a day. Not good for something which full price would have been £40, a bunch from the garage at a fraction of the price would have been nicer!”

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Posted 10 years ago

“charged twice for the flowers apparently a system error flowers did not arrive when expected, despite ordering on 21st for delivery on 24th and receiving a dispatch notification of next day delivery on 23rd they took an additional 6 days to reach the recipient (29th) with no further notification of a delay - highly unimpressed especially as this was my first order”

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Posted 10 years ago

“I ordered only a few days before Christmas for delivery on Christmas eve. I was expecting real delays (even contemplated them not arriving). I needn't have worried. The flowers and the gift arrived at 7:15am and were beautiful. Its now 1 week into Jan and they still look amazing. Thanks Debenhams Flowers”

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Posted 10 years ago

“Looked great when they turned up..they had wilted and drooped after 5 days.. Worth £35... Not really...very disappointed”

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Posted 10 years ago

“Excellent ! Super fast delivery and beautiful flowers , thank you !”

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Posted 10 years ago

“Very disappointed hardly any Fliwers look nothing like the picture. Had a 20.00 pound discount code. Which I felt they took 20.00 worth of flowers out. Was deliverd on Christmas. Eve as a special present for my mum . Would never order again.”

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Posted 10 years ago

“The flowers were a bit droopy by the time they arrived, I had to remove and throw away the roses away before they reached the vase which is a shame as they were our Christmas display. I was also disappointed by the size of the bouquet/amount of flowers for the price I paid, which was half price though an O2 priority deal.”

Helpful Report

Posted 10 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews