Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers excellent, lasted well but despite having the correct name address and postcode they were left on the doorstep of another meighbour in the avenue who was on holiday. Fortunately a neighbour spotted them and took them to my mother. Therefore disappointed with the delivery part of the order.”

Helpful Report

Posted 10 years ago

Dear David, We are pleased that the flowers were what you expected. We do sincerely apologise with the manner in which you received them. It is always in our interest to deliver the flowers as expected. A member of our customer service team will investigate what has happened in this particular occasion. Thanks Debenhams Flowers

Posted 10 years ago

“I was appalled by the flowers delivered by debenhams to my mother in law who was desperately in need of something to make her smile. I took a number of photos of the flowers as they were dead or dying- never bloomed and did not look anything like the flowers I ordered. I had purchased flowers from debenhams a number of times and couldn't be more disappointed or frankly angry. I just wish I could attach the photos to this review to demonstrate my point. I have no doubts that you would agree. I expect to here back customer services promptly!”

Helpful Report

Posted 10 years ago

Dear Mark, We are very sorry that the standard of flowers you received is not what you expected. We are deeply sorry to have let you down on this occasion as you requested a member of our customer service team will be in touch to discuss this with you direct. Thanks Debenhams Flowers

Posted 10 years ago

“Received an email night before delivery date to say the flowers were in transit . Day of delivery received an email 2 minutes pas 5pm to say there was a problem and delivery date not achieved . 5pm the customer sales closes so couldnt speak to anyone ! offered an upgrade on flowers ie larger but the flowers ordered were a larger bunch ! Then offered a refund ... bit of a nightmare”

Helpful Report

Posted 10 years ago

Dear Amada, We are very sorry for the experience you have had with Debenhams Flowers. A member of our customer service team will be in touch regarding what has happened. Thanks Debenhams Flowers

Posted 10 years ago

“How can I rate it when it was a gift All I know is that it arrived. The recipient wouldn't tell me if they were rubbish.”

Helpful Report

Posted 10 years ago

Dear Elizabeth It is always our intention for our flowers to arrive in the highest quality so we would expect your recipient to be very happy with excellent choice of bouquet you made. Thanks Debenhams Flowers

Posted 10 years ago

“I paid £89.99 for delivery of a bouquet of multi-coloured roses from Debenhams. The delivery arrived on time but this was the only positive thing I have to say about my purchase. The flowers were tightly packed into the delivery box and were generally not in a good condition on arrival. After just four days three quarters of the flowers were dead or badly shrivelled and had to be thrown away. The flowers were a gift for a loved one's birthday. They were a disappointment and a complete waste of money. This was the first time I had bought flowers from Debenhams and it will be the last.”

Helpful Report

Posted 10 years ago

Dear Michael Thank you for your feedback, Debenhams Flowers always believe in delivering high quality flowers and service. We are very sorry that we have not fulfilled your expectations on this occasion, we offer a 7 Day Freshness Guarantee. A member of our customer service team will be in touch about your experience. Thanks Debenhams Flowers

Posted 10 years ago

“The customer service was excellent. Flowers arrived when they were scheduled to, and they look as beautiful as the pictures”

Helpful Report

Posted 10 years ago

“I ordered the flowers for delivery on the 28th November .... The flowers did not arrive for my 84 year old mother's birthday. Still no delivery Sunday then eventually arrived late Monday half dead and In need of water. VERY DISSAPOINTED AND WILL NOT ORDER OR RECCOMEND YOU TO ANYONE. hope a refund will come soon. A apology would be good but nobody reads this email!!”

Helpful Report

Posted 10 years ago

“For the money I paid for this hamper I am very disappointed. the actual backet it very nice but the contents are very few and poor. unfotuneatley I had 2 orders from you and both are a great disappointment. I certainly wouldn't use you again for hampers and won't be recommending you to anyone”

Helpful Report

Posted 10 years ago

“the mulbury hamper was an embarrassment . 4 tiny products rattling round in a giant red box with polystyrene shavings - and all for around £30 - total rip off. Shall not be buying again from Debenhams!”

Helpful Report

Posted 10 years ago

“I sent these flowers to my elderly grandmother for her birthday. I asked for them to be delivered the day before her birthday (a Sunday) just to be on the safe side. They didn't arrive on the Saturday and instead were delivered on the Monday morning. The day AFTER her birthday. While the flowers and chocolates were very nice, they were late and I was very disappointed with this.”

Helpful Report

Posted 10 years ago

“Flowers came very late from the date, and there weren't fresh all the flowers were dead!”

Helpful Report

Posted 10 years ago

“Disappointed at length of time it took to deliver the flowers as I thought they would be next day however, the recipient was delighted with them and thought they were gorgeous although I did not see them. So, overall happy thank you”

Helpful Report

Posted 10 years ago

“A beautiful bouquet that arrived when promised.”

Helpful Report

Posted 10 years ago

“Excellent service and including delivery notification. Value for money too”

Helpful Report

Posted 10 years ago

“Beautiful flowers arrived on schedule as requested but the message I wrote was mysteriously missing so that recipient did not know who had sent them.”

Helpful Report

Posted 10 years ago

“I am very happy with Debenhams flower delivery services! I always have the best flower arrangements to choose from forany occasion at a reasonable price and always delivered on time. Thank you! :)”

Helpful Report

Posted 10 years ago

“The flowers I ordered were not like the picture at all. Very disappointed. I will not be ordering from Debenhams again.”

Helpful Report

Posted 10 years ago

“The tracking was great and the flowers were so beautiful and going large for £5 made them really look huge”

Helpful Report

Posted 10 years ago

“Flowers arrived fresh and on time...The Rufus Rabbit was super quality....”

Helpful Report

Posted 10 years ago

“My friend loves her flowers. Arrived on time and looked stunning x”

Helpful Report

Posted 10 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews