“Ordered shoes for husband for our holiday 2 weeks ago, should've been delivered next day but hermes advised, street name on label missing, couldn't take details from me, had to be from debenhams!
After numerous emails with debenhams, wait 24 hours, wait another 24 hours, wait another 5 days, yesterday, I've been asked to wait another 7 days!
Hermes are no better, they just ignore the incidents being raised on their automated system!
Disgraceful customer service! Will think twice about ordering from debenhams again, after reading many negative reviews, it appears I'm not alone!”
“Absolutely disgraceful service. Ordered next day delivery received it after numerous emails to them approximately 10 days later. Will NEVER ORDER ANYTHING FROM DEBENHAMS ONLINE AGAIN. Absolutely disgraceful service”
“Awful service. Ordered a coat and the first I heard it was out of stock was when I got a refund email. They then did not refund the postage despite the fact they never posted the item. There's no phone number to complain. Would never use this company again”
“Ordered two double duvets, one for my guest bedroom so didn't open the package for a couple of weeks. When I did found one of them was a single duvet. Contacted so-called Customer Services (surely the name is an offence under Trade Descriptions Act) asking them to refund my card with the difference in cost between a single duvet I received and the double one I ordered. After several emails where they wittered on and on about timescales, they have refused to do anything at all. Refunding monies for overcharging has nothing to do with their timescales and doesn't override the ale of goods act 2015 of the Consumer Goods Act. My advice: Avoid Debenhams like the plague.”
“I purchased two items online from Debenhams.I have been a loyal customer and even trusted the company recently.I made two purchases DUX 000336705 Culotte Jump suit \
DUX 000351802
The items were delivered and being too big I returned thro Hermes refP7869225 on20July 2021
I heard nothing and sent many emails.Once I was told they received one item and they will investigate further.Weeks have passed no refund and now I cannot email It is closed to complaints no phone no no emails.Yet they advertise to sell more items .Please help me to recover my money from Debenhams .
BrendaPErera Isleworth”
“Ordered 4 items. 2 arrived plus 1 incorrect one (socks!). Customer services refused to send me my missing items or refund me until I returned at my expense the item that was sent to me in error. In desperation to resolve this after about 10 days of emails, I even offered to buy the socks so that they would send me my missing items but they blankly refused. They have stolen my money and I’m at a loss now as to what I can do apart from warn others. DO NOT BUY from Debenhams.com.”
“This is most definitely not the Debenhams that has been a British institution over many years it's now run by a scandalous and apalling group of people who behave disgracefully towards customers.
Have made 3 orders in the last month and each time has become progressively apalling. The first order arrived damaged and after arguing vehemently I was given a refund
The second order was made by next day delivery and it didn't turn up until 3 days later again no real apology apart from being offered a free delivery code, just blamed the delivery company and took no responsibility
This most recent order made on Friday again by next day delivery still hasn't arrived, contacted them on the Saturday and advised them it hadn't arrived they gave me this pathetic story full of lies and fabrication that it wasn't if you ordered before 11pm as advertised all over their website to get it next day but actually 9pm and they actually think customers will accept their lies
Told them I was not accepting that and after initially refusing to escalate to a manager eventually did, the manager messaged me telling me what they said was correct and they were not liable for anything until 8pm yesterday (Sunday) and would deal with it if not delivered by then
As expected still no delivered package yesterday so now it's 2 days late, contact them to advise and get no reply
Wake up this morning (Monday) to get an email from Debenhams via Hermes saying my delivery had been returned and thanking me for returning the package when I hadn't even received it
Debenhams have no official complaints procedure which I find amazing and hard to believe and are not regulated by any body or appropriate ombudsman
This means they can do and treat customers however they want and you have absolutely zero comeback when they treat you like this
They are a disgrace of a company”
“I ordered a pair of ankle boots for my daughters birthday what arrived on Friday was a knee high clumpy pair instead. I sent them back the next day. I had an email about this but they did not say if they were sending me the correct ones.”
“Ordered 4 Items. One received. No reply to numerous emails asking when I would receive my other items.
Disgusting ! Debenhams have shown themselves for whom they really are. No wonder they are closing down. Take your money and don't supply goods. Theft in short.
Stay away is a wise thing.”
“Still not received 2 x perfumes or refund.My money was taken in January.Now I cannot sign in my account.Absalutely shocking! You have the cheek to still be flaunting in out faces and ripped littrely thousands of people off..I have sent 40 emails not have one reply..”
“I’ve been waiting for my refund for 2 months just no response at all so disappointed. I have always supported Debenhams no more sorry. It’s the principle not how much I should get as a refund.as Debenhams we’re the ones who had to cancel my order as there was no stock. 😡😡😡😡”
“Waited for delivery of perfume for a gift
Confirmation, delivery note etc shows item ordered but wrong item delivered
Waste of time, now have to return
I’ll have a refund (which will probably rsjec3 weeks) and go to Boots and buy item I need”
“Same as everyone else. I ordered 3 items, 2 delivered. Perfume worth over £43 has not arrived. Emails ignored. Can’t call. Can’t call Hermes. They are basically stealing from people! Someone needs to do something about this as it is fraud. I’ll never order from them ever again.”
“Ordered online did not deliver the goods.Tried to contact them,finally found an email address 3 times l emailed said they had regunded me the money .Liars no refund.Still waiting for it 7 weeks later.”
“Ordered items 27/01/21. Two items out of three came. Mans shirt missing. E mailed 9 times got one response who reordered missing item. Received women’s blouse size 14. Since then no response. This is not customer service by any stretch of the imagination. Shop some where else.”
“Very disappointed. I ordered goods worth more than a thousand pound. Perfumes were opened and used to halfway, seals were broken, package not original. One of my perfumes l paid more than £70, in January this year, have not arrived, still says dispatched. Wonder where it was dispatched to. No customer service desk contact number, emails not responded to at all. This is disgusting, unacceptable for a shop which closed and still trading on line. My best friend has similar experience, perfume not yet received. I have been a debenhams customer for ages and l am totally disgusted as the perfume was for my daughter's special birthday. present. What's wrong with the customer service. Why still trading trading if you are unable to fulfil the service. Do we have to suffer for your closure? I do not deserve to be treated like this by a company I have supported for decades. NEVER AGAIN MY FAMILY, FRIENDS AND MYSELF WILL BUY FROM DEBENHAMS ON LINE. IT HAS BEEN CORRUPTED.”
“I ordered a jacket 2 weeks ago today but after reading numerous negative reviews online I wasn’t hopeful at all. However this morning I received an email from the courier to say it was out for delivery and it’s perfect! I must be one of the lucky ones. I marked down one star as I contacted Debenhams last week via email but no response so customer services seems non existent.”
