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Debenhams Reviews

2.6 Rating 1,735 Reviews
40 %
of reviewers recommend Debenhams
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Debenhams 2 star review on 30th October 2026
Dave
Debenhams 1 star review on 20th February 2026
Peed Off.
Debenhams 1 star review on 20th February 2026
Peed Off.
Debenhams 1 star review on 18th January 2026
Vladislavs Iziks
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
36
Anonymous
Anonymous  // 01/01/2019
“Website is slow and kept on going back to home page when attempting to make a payment. It took more than 20 attempts to make a payment.”
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Posted 4 years ago
“Terrible website. Slow, crashes..goes to pages you haven't clicked on. Too painful to use. Please sort this out”
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Posted 4 years ago
“Debenhams, how many bad reviews do you need to get yourself together honestly !!!. Obviously you don't want to sell anything...I give up trying to use the website.I'll shop elsewhere.”
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Posted 4 years ago
“Website is awful. Jumps about. Very slow. Offers you the same items again and again when loading next. Just terrible.”
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Posted 4 years ago
“I give up!! Absolutely terrible website, so slow, very frustrating to try and view something then return back to the items I was initially viewing. You have to start all over again. I could spend a lot of Money if it was a decent website. Debenhams could make a lot of money if it was working properly.”
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Posted 4 years ago
“This website is dreadful. So slow at loading pages, leaving me unsure if I properly clicked, so end up clicking again only to realise the long lag. Then it responds to second click and then have to wait for that to load so I can press the back button. Too frustrating to use.”
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Posted 4 years ago
“Debenhams website, what website? It has been impossible to use for weeks, does this company want to sell anything, as you certainly can't order online, Debenhams don't seem interested in getting it fixed!”
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Posted 4 years ago
“Bad website wouldn't load”
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Posted 4 years ago
“What the hell is wrong with Debenhams website page?? Slow is not even the word!! Then it freezes, keeps jumping around. Not a smooth process at all. It's putting me off buying from them!”
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Posted 4 years ago
“The app is so slow it becomes frustrating so l shop elsewhere.”
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Posted 4 years ago
“The website is impossible to use. It won't let you filter, takes ages to load. Literally unable to order what I wanted, not that I could view anything, anyway.”
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Posted 4 years ago
“The website is appalling. Very very slow , freezes, jumps around, won't let you put things in the basket. Shocking how bad it is. Have lost count of how many times I've given up on it. Please sort it out , you must be losing a fortune.”
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Posted 4 years ago
“Impossible to view online. Not just slow, totally appallingly slow. Just give up even trying.”
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Posted 4 years ago
“What is wrong with your website it's really slow,disappears or freezing first time on there want to buy but can't, oķ on other shopping online”
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Posted 4 years ago
“Website doesn't respond. So slow. Tried to order several items but give up in the end. Shame that others have made same comments yet website still doesn't work and the problem hasn't been addressed.”
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Posted 4 years ago
“Website is frustratingly slow, making it impossible to shop and order. I had intended to buy some gifts for family for Christmas from Debenhams, but the poor state of the website means I'll shop at Next, Freemans, or M&S instead. My advice for anyone, at any time of year, would be look elsewhere. Nobody deserves a frustrating online shopping experience.”
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Posted 4 years ago
“This website is rubbish never works so frustrating owners must be losing a fortune on abandoned orders”
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Posted 4 years ago
“Website painfully slow and unresponsive - then 'catches up' after you have given up and tried to leave page. Would love to buy but need a better website. I see Debenhams say it is fine but all those who have commented can't be wrong!”
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Posted 4 years ago
“Website does not work. Earlier this year managed to order items.although slow you could persevere.now you just give up. Lags behind, sends you to the wrong page. Impossible. Maybe they don't want anyone to buy anything. Emailed them and rhey said it works fine for them and refresh the page. Doesn't work so clearly not interested in getting it sorted and want to lose money”
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Posted 4 years ago
“Website is awful, so slow I gave up. Used to love Debenhams but not anymore.”
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Posted 4 years ago
Debenhams is rated 2.6 based on 1,735 reviews