“This is customer feedback for you. Your online web site is painfully slow. It needs some kind of overhaul or something. I gave up as it was so slow and went elsewhere”
“Placed an online order at the end of March and only part of it was received. The three beauty products are still awaited and it is impossible to get them to respond to emails, Twitter and Facebook. I spent a lot of money and it looks like I shall never see the goods. Absolutely appalling service. I shall never shop with them again and people need to be made aware of the situation. They are still taking online orders but sadly failing to deliver!”
“I’ve waited for over a month for delivery. Have contacted customer services but just received an automated reply. Don’t order anything they are still advertising sales and a 7day delivery. Shop elsewhere save yourselves the hassle.”
“Ordered an item from Debenhams four weeks ago. Still hasn’t arrived. I’ve sent several emails to their customer service and only received automated responses. Save yourself the hassle and stress do not shop with Debenhams online .”
“Would give -5 Stars if possible.
Returned parcel 0n 24 March and still not been refunded.
Send 5 E-mails to customer service and still no reply.
How come they are still allowed to do online trading, when they are clearly ripping customers off!”
“I ordered 3 pairs of mens shoes and received two of them plus some horrendous women's shoes. I have emailed various departments, tried to get through via social media and not a peep. It has been 3 weeks now grrrrr!! No wonder this firm are in trouble... I understand they are working on skeleton staff but no response from them either social media or their website is appalling and looks like a number of others feel the same way!! I will not be going back if they are still around...”
“I ordered from debenhams in the sale during lockdown and after they announced they were in trouble. Big mistake! I ordered 4 items. I received 2 however the remaining 2 shoes i ordered did not arrive, instead i received someone elses order. I informed them immediately via email but have received no response in 3 weeks apart from the automated reply.
I returned the other persons order but am yet to receive any acknowledgement or refund. Very bad customer services for a loyal customer.”
“Ordered online from Debenhams a full month ago, still no sign of delivery, waited the 9 working days as instructed, tried emailing, calling, online messenger etc no response at all. They took my money straight away though, I can’t even contact them to get a refund from an expensive light I had ordered. Not happy at all!”
“'0' Rating if I could - DO NOT ORDER ONLINE - Debenhams has always been my go to shop. I ordered a bag and top and paid for next day delivery. The items should have arrived on 5th April. The top arrived on 7th April but there is no sign of the bag. Debenhams Customer Service is disgraceful and when trying to contact them it is virtually impossible - only by email - receive an automated response telling me to track parcel and that's it. There is no parcel to track because it hasn't been sent to Hermes. I even received an email yesterday asking me to review the items in my order - complete joke. I appreciate and understand the strains of the current situation but if you can't deliver Debenhams then just shut up shop now. Everyday I am bombarded with emails with sales and offers and to be honest there are loads of things I would love to order but not after this experience. They are not doing themselves any favours.”
“I have never felt with a company like debenhams insurance they are the worst company I have ever felt with
I sent them numerous emails and they never bother to reply I will never deal with them again.
Completely un professional”
“I found debenhams to be very helpful from start to finish... I had to contact customer service a couple of times and the staff went out of their waxy to help and were courteous”
“Ruined a 60th birthday by delivering the wrong watch. Then told me watch was out of stock and offered me a derisory £15 gift voucher as a gesture of goodwill. Never again will I consider them as a decent retailer should have stayed with the ever reliable John Lewis.”
“Debenhams Trafford Center avoid by all cost unless u want your trip to buy wedding dress finished by being racially discriminated by the staff and as soon as u make complaint they make you feel bad about it. Tryed to make several complaints to customer service and all though it was made end of last year still waiting for a result of their investigation. Needless to say I’ve been totally ignored. No reply. So ladies and gentlemen if u want to have a good wedding day without feeling like you u don’t belong here I suggest avoid that place”
“Bad costumer service plus very expensive insurance company once I could get the same car insurance and even with more protection for a lot less money then with debanhams.
I just don't ended the contract because the money they ask me to pay for the cancellation is a ridiculous amount”
“Guildford Debenhams cafe is a disgrace. Staff chatting whilst tables left dirty. Had to ask for table to be cleaned before I put my tray down and no spray used. I asked if they used disinfectant and he said no, they rinse a cloth in a bowl of water to which a cleaner is added. He showed me the bowl and the water was filthy. This is during the Coronavirus epidemic!”
“Birmingham Debenhams is my go-to shop and I was very chuffed by "De " in the shoe sector who is ALWAYS SO PATIENT AND COURTEOUS! Well done and keep up the good work. You should be best proud.”
“Debenhams telford awful customer service tried to return a top with the receipt as it was to small and I was refused as it did not have a label on it but it it was purchased from the sale. Also tried to return a coat that cost £50 that had a hole in the pocket and was refused that to. Does state this on the receipt. Staff not helpful at all.”
“Went to cafeteria brigade Leeds for carvery at 1300 hrs was told by the lady that the meats had all gone is this a one-off or should I book in advance”
