“Order number 700217819311
Ordered 3 baby items for a newborn baby present on 25th June. Hermes say they delivered it on 29 th June.
THEY DID NOT !!
Written 3 emails and been into Debenhams store, coleisium Ellesmere Port who told me to email again , my emails would be answered and they have had MANY other customers in store with exactly the same complaint as mine. Still waiting for a response.
As stated in my previous emaiIs i request a refund at your earliest convenience.”
“Debenhams are rubbish liars cheats and all staff should be sacked immediately order no 700216376847 they said had been delivered two days before I ordered it Handbag £64 loads of correspondence all ignored”
“Just the worst company ever I have been waiting since March for a replacement for a faulty item to be returned like everyone else I have email so many times with the same generic response suit wont even fit my grandson now I have just put all details on their Facebook page see if that gets a reaction I will never shop with them again and believe me I spent a lot of money there not anymore”
“Have not received my order. Placed my order on the 16th of June, recieved an email from Hermes asking me they could not deliver my goods and I had to contact debenhams. I have tried contacting debenhams numerous times but have not received any responses. I am utterly disappointed with such service.”
“DO NOT ORDER FROM DEBENHAMS ONLINE. There doesn’t seem to be any customer service support. Due to COVID-19, you can only email them which generates an automatic response. I returned my order over 5 weeks ago but they still haven’t refunded me or responded to emails sent. Also I got in touch twice on social media with just a generic response but still no help. I’m not the only one either there are so many customers waiting for items to be delivered or refunds on returned goods. Please do your research on what other customers are going through before you order. I wish I had. I have shopped here many times in the past but will never shop here again. I am now seeking help from a third party to try and get my money back, something I never thought I would have to do from such a major high street chain.”
“Worst on line shopping and customer service experience ever. Ordered with next day delivery, item never arrived, couldn't contact carrier (Hermes), Debenhams couldn't be called and didn't respond to multiple emails even when court action was threatened. After nearly a month I tried to post an accurate but damming review on their site. Within 2 working hours my money was refunded and the review was never shown. So reviews on their site are censored. Not even a token voucher was offered for all the time wasted and inconvenience caused. Complained about this again and got no response for 2 weeks when I got generic email asking what the problem was.”
“Terrible customer service, do not order from them. Still owes me refund for 2 jumpers and never received another order. Both over 2 months ago. Will never order from them again”
“Very bad customer service, I know it's been a challenging time for everyone but Debenhams is the only place I've had issues with. I ordered a bracelet set over a month ago and it has still not arrived. I cannot track the package and nobody is responding to me in customer service or head office. I also returned 2 jumpers over 5 weeks ago and have still not received an update on my refund or any response from customer service. I think a lot of staff abandoned ship after being treated unfairly and now they are left with the repercussions. I order off them quite frequently but have stopped since still not receiving an update on my refund and missing package and have found alternative websites to order from instead. Very disappointed and frustrated at the service.”
“Fast delivery but had to return the item via their own courier service Hermes. That was 25 days ago and I have received no confirmation that the returned item has been received nor have I received a credit. No answer to my 3 emails (sent to both their Returns and Complaints as per their web page) and their customer service number is not being manned. I am concerned as I have no other way to contact them.”
“Waiting several weeks on refund. Sent several emails with proof of return still nothing. No customer service to call. Total shambles for such a big company.”
“By the far the worst company I've used over this lockdown period..they don't refund missing or broken items and only send generic replies..there is no way to contact them further.. I am left out of pocket and they don't seem to care”
“No refund for returned items. No reply to emails and a closed call centre. What a shambles of a failing company. Have reported the CPCC for robbing its customers.”
“Appalling customer service by this well known company, because they know their going out of business they have no concern with appropriate customer service.
I ordered some shoes for delivery and they arrived damaged, tried to contact them but no chance, no number to call just an email address, contacted them on 23 April and to date (12th June) I have had no reply, iv chased it 2 times already. Almost 7 weeks being ignored, what a disgrace of a company please beware this once decent well loved company are now a bunch of scamming cowboys”
“Appalling customer service by this well known company, because they know their going out of business they have no concern with appropriate customer service.
I ordered some shoes for delivery and they arrived damaged, tried to contact them but no chance, no number to call just an email address, contacted them on 23 April and to date (12th June) I have had no reply, iv chased it 2 times already. Almost 7 weeks being ignored, what a disgrace of a company please beware this once decent well loved company are now a bunch of scamming cowboys”
