“Helpful, knowledgeable , gift wrapped present, nothing too much trouble. With a few little extras. Big thanks to Sophie at Debenhams Lancôme at Meadowhall.”
“People are very quick to criticise, I want to praise Megan in your Lakeside store on the till in the mens department, I agreed to sign up for a Debenham credit card, and her patience and friendly service was so refreshing in comparison to some people I have dealt with in other stores, thank you”
“Shopping in your Gloucester town centre branch today,,,absolutely diabolical,,,4 storey building can only do returns at one point in the shop,,,,,,,,,,M and S,,,,every till.....when we eventually found it,,, 2 tills,,,only one working,,,middle aged lady deserves a medal,,,,3 others standing round yapping,,,the one lady who was working asked why the other till was closed,,she was informed that it had been cashed up,,,this was 3.15pm....one of the 3 conversationalists then had the cheek to walk along the queue of at least 8 people and apologise for the wait....Big lesson to be learnt here...IF YOU ARE NOT WORKING,STAY OUT OF SIGHT,,,,I suggest you close all your stores,,that are half empty anyway,,,and have a return centre in each town to support your online sales,,,”
“Placed an online order with Debenhams during covid-19, so I expected there may be a longer delivery than expected. Unfortunately my delivery arrived and one of the items were not as described and was charged the full price. Emailed customer services and was ignored so ended up loosing money. It’s a shame you try to support a company in the pandemic and when you do you are left to stand the loss. It’s also a shame the stores are closing down.”
“I ordered a pair of Principles knee length ladies denim shorts and paid £3.99 for next day delivery. They arrived on time but were completely different from the photograph. The photo shows them tapering down to the knee. In reality they are wide and baggy. To add insult to injury I had to pay £3.10 to return them. The photo was misleading and therefore I don't think I should be expected to pay the return postage. I have written to the Complaints Dept and if they don't include the returns postage with my refund I will not be ordering again from Debenhams.
I will update this post when the refund is made.”
“Went to return 2 items but lost receipt. When did Debenhams change their policy to not exchange without a receipt. I did the email receipt at time of purchase and can only think that the sales assistant did not type my email address in properly. Does anyone recall how Debenhams confirmed their change of policy. I would hazard a guess no you can’t.”
“A the Lancôme counter in Inverness at Debenhams I received 1st Class service by a very nice assistant called Elaine. She was more than helpful and advised and even gave me a few samples of foundation. I just can't praise her enough”
“I’ve waited 5 days for my next day delivery item I paid extra for next day and still it hasn’t arrived emailed 6 times but had no reply absolutely disgusting I will not shop there again I just want my money back but don’t know what to do”
“I waited 20 days for my order which to date hasn't turned up; had to purchase elsewhere at an additional cost, sent 3 emails to Debenhams, first 2 ignored then finally a response:
Vicky P (Debenhams Customer Servicess)
16 Jul 2020, 23:16 GMT+1
Dear...
Thanks for your email and I am very sorry for the delay in response.
Please accept my apologies for the missing order. I have issued a refund and this will show on your account in 3-5 working days.
Thank you for your patience
Kind Regards
Vicky P
The Debenhams Team
1. No explanation given
2. Didn't ask me if I wanted a refund
3.kept my money 20 days and no goodwill gesture
I personally this this is an example of the poorest ever customer service and complaints handling.”
“I placed an order on 2nd July and payed extra for next day delivery, still not arrived by 14th July! Repeated e mails but still no response!!! Appalling service - I will never order from them again!”
“Returned an item on the 15th May and still no refund. You cant contact the courier, stores wont help.Customer service is closed and no response to any email. Really poor business. Covid is not an excuse for all your issues”
“Didn’t have to claim for anything but did have to change address when we moved and they didn’t charge a ridiculous amount to do this as did another provider for our other vehicle!”
“Debenhams have closed all thier stores in Ireland and have left.their workers to picket the stores for redundancy pay due. Please support workers like yourselves.”
“Shirt arrived grubby obviously worn by someone else and returned crumpled up with hanger with the rest of my order that waS new in packaging
After 5 mails where customer service obviously do not read mails and send stock replies finally get an apology no compensation ad most companies on recipe of such a complaint would offer
Customer service non existent can’t even talk to you hide behind COVID-19 as an excuse see pic”
“I placed an order on 27.06.20 and am still waiting on it on 10.07.20. I have contacted Debenhams twice by email and have received no response. Absolute disgrace. It doesn't look like I'm getting my purchase and they have my money. That's called stealing. Get a response to me as soon as!”
