“I ordered a bread bin with matching biscuit and tea, coffee, sugar canisters. They had a good selection on line and with a reduction in price. I found what i was looking for and ordered the items. They arrived quickly and well packaged. Unfortunately the colours were not what I was expecting and so had to return them. You then have four choices how to return, by store, Royal Mail, courier or My Hermes. I have now returned the items by My Hermes which was simple and free. I would definitely Debenhams and will order again in the future.”
“I had trouble buying online as my browser was not compatible at that time, but the members of the sales team I spoke to regarding a number of purchases (and a swap for different size) were most courteous and very helpful. I have bought a number of items from Debenhams and delivery, tracking and no qualms about exchange or refunds, has been excellent - will certainly buy again. Very pleased.”
“Ordered school items on line and unfortunately they were too small. Returned to store and staff at Silverburn were extremely helpful and went out their way to assist.”
“Debenhams have a good range which they seem to expand quite often, their delivery service has improved recently so it's quite fast and next day delivery is available, and their loyalty card scheme is quite generous.”
“We purchase online from Debenhams very often and the service that we receive is very good. However they have introduced recently a fee for click&collect which is rather naughty....”
“My order arrived with a missing item .I appreciate this can happen. As it did not say to follow or out of stock I called customer service and a replacement arrived next day without a problem. As it was not suitable I returned two separate parcels to Debenhams via Royal Mail .The tracking information advises it arrived back at Debenhams on 04/08/2017.After contacting customer service several times by email I am still trying to get credit on the 'reordered item. The other item was credited after my first email .I have now sent a written complaint but as yet have not heard anything and it is now the 22/08/2017.appalling service.”
