“staff went out of their way to confirm the price of an item i tried on and this ended with the purchase of the item and a very happy customer. I also like how our local store is set out , it is easy to find your way around and is not cluttered adding to a positive shopping experience”
“I can’t complain, at the start everything was clear and prompt, I was able to provide documentation onlune without needing to post anything.
The only issue I’ve had is something I had put on the initial application incorrectly, which was dealt with via a single call to the contact centre, the agent was spot on.”
“Paid for next day delivery only to be informed by courier on delivery day they did not cover our area had to wait 4 more days. No call or email from debenhams of apology or refund of extra delivery charge. Customer service non existent, wasted hours of my day. Would never use again. Wish I had read reviews first. Avoid at all costs.”
“Their goods have always been satisfactory, and easy to order online and pick up at city store. Never had a problem.
Recently purchased something online and it was even better than it looked online.”
“I recently visited the Bradford store to collect my beauty gift great service from Sana and Sofina their knowledge is fantastic they are a credit to your store”
“I found it difficult to set up the policy as they were demanding lots of documents, some of which I had no access to and declining some documents I sent without good reason. They only accepted the documents after I told them I would cancel. I received no info when the policy came into force and would not even provide a clear answer when I tried to get confirmation that I even had the policy. I have no faith in this insurance company.”
