“Promised a text message with 2 hour delivery window no text so phoned only to be told that becasue my wife ordered it they would not tell me despite having all the order details what was happening to our delivery, my wife was working and I had to stay in all day waiting , guess what nothing arrived.
I wouldn't even go into a store to use the toilet . Rubbish service and rude operator
AVOID STRESS AVOID DEB'S”
“Purchased TV when unboxed and turned on after 7 days post purchase realised the screen was damaged,apparently they have a 5 day rule that they don't tell you about, will not replace or refund. Customer service awful, took days to reply. Would never purchase ANYTHING from Debenhams again.”
“I purchased a suit on line they sent it I never got it so I asked for proof of delivery after many atempts to get a response from customer care . The signature was a single letter a j and they maintained this was proof. What courier accepts a j as as a signature
I explained I never received it there answer was they actually don't send the items they come from different locations via a courier service and the courier has said that's proof so there is nothing else to discuss they will not refund or credit me
I will never ever use Debenhams again the customer care couldn't care less”
“We purchased one of the bonded leather chairs in 2013. After 3 years, the 'leather' started to degrade. Informed customer services and it has taken at least 4 or 5 phone calls to even get some sort of response. Eventually spoke to someone in the department to be told that they could supply the 'parts' at our expense. Very poor customer service and I would certainly not buy any furniture again from Debenhams.”
“I wanted to speak to my local make up counter in Sheffield so rang the only number I could find (a central hub I think) only to be told to ring back in an hour as they couldn't put me through as their system was down. I asked if they could just give me a number but no, they are not able to do that. I ask you? What kind of service is this. Suffice to say I rang John Lewis and gave them my custom. Debehams - sit up and listen - you CANNOT treat busy people like this. We will go elsewhere. I won't visit you out of principle now!”
“After ordering and paying for a rug from Debenhams on 29th September upon arrival it was too small. This was obvious without undoing the packaging. I telephoned (premium number) for Debenhams 6 times to have it collected. Finally I visited the shop in Oxford Circus 4 times. I am disabled and have to use a stick to get about and unable to get around easily, very difficult as I cannot use the tube. Despite a Manager and three assistants attempting to book a courier through their Customer Control Department the courier did not arrive. Finally after more visits to the store another collection date was arranged. The shop assistants were appalled and attempted to speak to Customer Control themselves. Eventually with the intervention of the Manager the collection too place and the rug returned. I waited almost 10 weeks from delivery of the item to return. Debenhams finally apologised by offering £15.00 by way of compensation, however with two spelling mistakes in their email their "exemplary manner regarding after care service is non existent; the telephone number is a premium rate number and the telephone operator (when she eventually did answer the call and put me through 7 minutes later!! did not even know where the Rug Department in the store was situate. The reason according to the Manager was "that she was new" and had not been given a tour of the Store... Sorry Debenhams you have lost a customer due very very poor customer service. All in all a very sorry state of affairs and this customer will not be purchasing anything in Debenhams again.
Tutsweetie.”
“I bought a pair of RJR.John Rocha Dark brown leather fleeced lined ankle boots. Debenhams asked me to write a review later and when I wrote that these were over priced and ill fitting, they rejected the review. I hope this review helps if any one stumbled up on those boots. They take for ever to get in to as you have to loosen up the laces almost all the way down. Not even worth £ 25, but they are selling this for £ 110. Stay away from it, and may be the whole range.”
“Visited the resturant, had a bottle of juice and a cup of tea. The first glass i was given for the juice was flithy, (the cashier, put it back where she got it from) the second glass was no better, I used a straw.on pouring the tea the milk jug was dirty on the inside, with what looked like dried vegtables.”
“They refused to resend a replacement for losing my order in the delivery process.
Was not offered any compensation for this failure of service.
On top of this the communication was robotic and disinterested.
A decent remedy would have been to refund and resend but they couldn't care less.
I would strongly avoid if you don't like being treated like a number.”
“I recently bought a Mantaray maxi dress from Debenham online. The discounted price was £36 & full price £45. The product is very shabby and cheap & no way could cost that much. This product is made in India & I can bet they won't cost more than £5 to import from India. People here in UK have no clue how much exaggerated & high price they are paying for a product which cost nothing at origin. By look & feel of the product I can see Debenham is making a killing by selling such products online & in store. This is pretty disgusting robbery.”
“Visited Hastings Store today . Had the displeasure to encounter the worst customer service I have ever experienced , verging on the point of humiliation and rudeness! I will be taking my cosmetic/fragrance elsewhere.
If debenhams should wish to contact me I will be happy to give the employee name. I feel that some re-training is needed .”
“Debenhams online service is BAD! !waited all day for a delivery & now get told a customer service manager won't take my call to complain! Im going to complain till my fingers are sore.”
