“Very poor customer service. Waiting for call to be answered for 20 minutes. No apology for the delay. My order could not be cancelled or amended despite manager explaining it had not actually been dispatched yet. I had to suggest ways I could get my items. The solution was to try to purchase the items in a store rather than the order I had placed on line. When I was put through to the store to check if the items were in stock I was promptly disconnected and had to call the store myself which resulted in another 35 minute wait. I shop at Debenhams but would not do so in the future due to the poor experience I have had today and previous experiences of poor customer service.”
“I have used Debenhams for a long time and have found the clothes are good quality. I recently purchased some kids clothes in the sale I did this on line. I’ve had them sent to my nearest Debenhams, with in a day I had a text telling me my items were ready for collection. Very good service couldn’t get any better than Debenhams.”
“I received courteous service in a billing/refund issue. From Head Office (UK) to local (Dublin) stores, people went out of their way to resolve the problem.
Thank you”
“The basement is full of wonderful everything at very good prices. I recently purchased a beautiful red dress for my cousin and her husband's joint 60th birthday celebration. It was absolutely perfect at a price I could afford.”
“Excellent quality items, easy to use website. Payment straightforward. Goods well packed and quickly delivered. I wish all retailers were as reliable as this.”
“This store has a variety of designers and all clothing products are nicely displayed.
The staff are particularly helpful and well versed on the products on offer.”
“Excellent service, very quick delivery and easy return process. Large range of goods and usually good prices. Quality of items is excellent, from various designer clothes to kitchen wares bedding and beauty products. Website easy to navigate and find items.”
“Clear pricing on clothes rails and also on article tags. Helpful and friendly customer till staff. Easy to walk around the department store without need to keep dodging floor stands. Bright and airy department store. Overall satisfaction with both my visit and purchase.”
“I have bought a lot from them and there is a lot of synthetic stuff mixed in with natural fibres. The cut is often poor so I now only buy clothes whose cut I know from experience.”
